Customer Reviews of AutoNation Honda Spokane Valley
Review type:
Ready to Make A Sale
by Sando on 12/12/2024updated 12/19/2024Our salesman, J Duran, was very personable and ready to make a deal without being overly pushy. He indicated they really wanted to close our their 2024 line of Ridgeline trucks and since we were in a different state it was important to get… everything worked out before we would travel there to close any deal. He listened and made it happen. It was a very simple and pleasant experience. All the persons involved were great to deal with!Great buying experience.
by Mike M on 05/02/2024Nice guys there and a smooth pain free as possible new car buying experience.We are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Another AWESOME Experience
by SueKJoy on 04/02/2024We traded in our 2018 Honda CR-V for a 2021 Honda Passport. We knew we had negative equity in our CR-V but the gentleman at Auto Natio Honda in Spokane did an great job getting our payment where it need to be to get the deal done.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buying my new car
by Katiepep on 04/02/2024Fantastic experience, not pushy, felt comfortable, relatively quick process, showed me all of the features and more. Overall would absolutely recommend and come back again! Thank you so much!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Dishonest and disgusted
by DownwithHN on 03/14/2024Bought my son his first pickup truck. There were a few things wrong with it that Honda Nation put in writing would be fixed. They did not do it. We took it back to have it fixed again. It didn’t even make it home by the time the same… problem popped back up. Now their answer is that it will have to be an “out of pocket” expenditure to fix it as we bought it “as is”. Even though it is in writing that they would take care of the issue. They lied, I feel cheated and will let as many people as I can as a head mechanic with a large company, to NEVER do business with them as they are crooked!Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9357 to discuss what we can do to help.
2024 Honda Carb hybrid Sport touring model
by John A. on 02/17/2024updated 02/22/2024Dealer staff were very friendly and helpful in letting test drive the vehicle and explaining all the option and how the worked! If they didn’t know something they they found the answer for me! Drives like a dream!Hi John, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Follow-up after purchase was quite poor
by rednaos on 02/20/2024The sales staff was very helpful until I was forced to purchase. However, after the purchase, the staff did not answer my questions or speak to me respectfully.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9357 -- we hope to hear from you soon.
owner
by tony wilson on 02/15/2024updated 02/20/2024Low pressure. Hunter had the answers to all of our questions. His knowledge of the cars he is selling in top notch. The general manager did not bring up Honda's 4.9% low interest loans. He only suggested his in house 8.9% interest loan. If… we hadn't done our own research, we would have been stuck at a higher rate. You might sell more cars if your people would offer the best rates that are available to everyone.Hi Tony, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Wanted a Hatchback, Got a Hatchback
by Lexi L S on 01/10/2024Going into buying a car I had three very specific vehicles that I was looking for either used or new, new seemed to be out of touch for me since I’ve never purchased a new vehicle before but AutoNation Honda made that possible. Being the… third dealership I had been to and not counting the endless hours I spent into researching and finding the style, make, model of car that I wanted it was honestly pretty exhausting to try to talk to yet another sales rep and explain what I wanted, the price range, the features, but they delivered. Hunter was extremely nice, friendly, and well in the end made the seemingly impossible happen. I got a brand new vehicle, my top choice and exactly what I wanted. Everyone there was incredibly nice and personable. Everyone we talked to knew their stuff, knew about their cars and if they didn’t, they were honest and found someone in their dealership who knew the answer to our questions. I hate over professionalism personally; I understand their job and their incentive to sell but being regular people and treating us like regular people made the experience all the more fantastic. Hands down beats the other dealership I went to when asking for a very specific hatchback and being shown and offered mid and large SUV’s that I had absolutely no interest in. That was a huge waste of my time and AutoNation Honda wasted none of my time picking out my top two cars they had available and taking them for a test drive. I’ve made 3 vehicle purchases in my life and this experience was by far the best.Hi Lexi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Knowledgeable and Fair
by Nickerbocker on 11/12/2023We went in to see a 2021 Honda Pilot that had just arrived on the lot (saw it online). It was at the time being serviced to actually put on the lot and Sam went out of his way to help us out. He showed us another vehicle (that was an older… year but in great shape and exactly what we were looking for. Sam was more intent on getting us the vehicle we wanted/needed regardless of price tag. Everything about the process was easy. Non-pressure which we appreciated. I had also been in before a couple of months earlier to test drive several different vehicles. I received the same great customer service then. Smooth running operation with a lot of options and the ability to access more options if they didn't have what you were looking for. Also, pricing was fair (compared to bluebook and other vehicles out there) and on point for the vehicle. Again, great friendly service and care.Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great place
by Tobva p on 10/12/2023My experience with automation honda was great the sales team made sure that I got what I wanted and made sure that I was comfortable throughout the entire time.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Rebound Love
by DonnyMac on 09/27/20233 years ago I landed a much sought after deal on an 08 Element. 3 months ago I lost it to a T-boning teenager. After many failed tries to replace it I was about to give up my search. Then, ping, a late night notice came in from 1 of the car… search sites I'd used & the next morning I was at AutoNation Spokane Honda meeting Hunter, who had to put in extra effort to help me secure my 06 successor. Both the salesman & the site have won me and my future business!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sam was Amazing!
by Ann Eldore on 07/31/2023I had a great experience purchasing a previously used car. I did not feel pressured at any time during the process. I also was pleasantly surprised that I heard from them after my purchase to make sure I loved my car.Hi Ann, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
car purchase
by jwise118126 on 07/21/2023Easiest and quickest transactionHi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Wonderful experience
by Pecktech on 06/09/2023Found the right car for the right price. Easy peasy!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
AutoNation Honda
by Jim1000 on 06/01/2023A surprisingly easy process. I'm an educated buyer and have done this many times over the past 45 years. The online request for a process was very helpful and helped me to settle on AutoNation Honda. It saved a ton of time.Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!
Purchase of 2023 Honda Pilot EX-L
by KariJean on 03/16/2023updated 03/22/2023After communicating for quite a while with the dealership we finally decided to sell our 2021 Ranger and 2016 Pilot and buy a new one. John Carey helped us with that and he did a fantastic job! Everyone we dealt with at the dealership was… wonderful, and the experience was top notch! The team was friendly, informative and I felt at ease through out the visit. I hope this is my last car purchase, but if it isn’t, I will definitely come back to them!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Easy to work with folks at AutoNation Honda
by Jennifer on 02/24/2023I spoke with the salesman regarding a used Honda Passport I was interested in. He had it pulled out and ready to go when we arrived. The test drive was great, we drove on residential streets as well as the freeway. He explained the… features of the vehicle as we were driving. Its so easy at AutoNation, they have the best price, give you quality service, and handled the financing all within a few hours. Thank you to Logan Novak are salesman and Justen Robb in financing!!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
New 2023 Hybrid CRV
by catcher on 02/07/2023Absolutely the best dealership! We love Spokane Valley Honda Nation. Only place we shop for vehicles. Customer service is the absolute BEST. Samer Nemri assisted us and was professional, thorough, totally awesome. He explained everything… we needed to know about our new vehicle and answered all of our questions. Samer is a great asset to this business!!Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great, fair, honest, professional
by Keith Warner on 01/07/2023This dealer is head and shoulders above other dealers. I will return to buy more vehicles!Hello Keith, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
A review
by Alex on 09/09/2022This dealership had great service. Very nice people to talk and work with. They treat you like family and make sure you find what you need or want.Hi Alex, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Spokane Valley! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 12/20/2024