Customer Reviews of AutoNation Acura Spokane Valley
Review type:
Great serivce
Excellent Service
by Troy Van on 10/02/2023Tony and the crew at AutoNation Acura did a tremendous job on my recent service appointment. They provided excellent customer service. They were able to squeeze in a recall service in addition to my routine service so I did not have to make… another trip to the dealership. Tony and one of his crew members were kind enough to help me transfer Costco items from the loaner car to my care as I was leaving. Thanks Guys!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
SPOKANE VALLEY ACURA AUTONATION SERVICE
by SemperFi on 09/27/2023Tony Morris with Spokane Valley Acura Autonation was again our servicing agent. He was absolutely awesome from check-in to check-out! Tony has assisted us on several occasions when servicing our Acura MDX, and without question, his genuine… demeanor and caring attitude gives me confidence that the service I receive is top shelf! Thanks Tony for keeping us safely rolling forward!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Excellent care for 2018 MDX
by Elizabeth S on 09/26/2023AutoNation Acura serviced my 2018 MDX. They are always welcoming, do an excellent job on the care of my car, and are get the car ready in a timely manner.We are pleased to hear you had such a positive experience with us, Elizabeth! If you need more help, our team is available to talk -- safe travels!
5 Star Excellence Service Dept
by KCarlson on 09/18/2023I highly recommend AutoNation Acura Service Dept. They have been top notch in every service or repair appt I have had. Tony and his team are honest and give outstanding service and because of this I would buy another car from Acura.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Routine Maintenance
by Ritch Ellis on 09/15/2023My experience was excellent. Service Management staff were knowledgeable, professional and courteous!! Quality of service performed was excellent. I could not be more pleased!!Hi Ritch, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Dealership review
by Catbird on 09/13/2023Took my car in for an oil change…Seth is always great, explains what will be done and if there is anything else, he will let me know and we will move forward at that time. I waited at the dealership until my car was finished. Seth came to… tell me everything looked good and they were washing my car and I was good to go.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Maintenance service
by Jeana M on 09/11/2023Service staff is always friendly and knowledgeable.Hi Jeana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great, knowledgeable sales staff.
by Acurafan on 09/07/2023We considered both a new and a certified used RDX. Our sales rep showed us all the features, and was very patient with us as it took 2 days to make our decision. Great follow-up after purchase as well.Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Great experience
by RayMwow on 08/09/2023Purchasing a vehicle can be a long drawn out process, not this time Issac was prompt and concise. His support supervisors were awesome too. I knew what I wanted and we got it done. ThanxHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
1,817 miles from home
by Mr. Swank on 08/06/2023My previous vehicle was totaled while working 1,817 miles from home. While searching for a replacement a jem appeared. 5 hrs away just to test drive it. I immediately called AutoNation Acura of Spokane Valley. Mrs. Kondo-Johnson was very… knowledgeable about the vehicle I was interested in & suggested I make the 5hr drive. The truck was worth it! She wasn’t wrong. The team at Spokane Valley worked diligently to clear the vehicle, detailing it & completely their 125 point safety inspection. When I was ready to take ownership the team was ready & waiting. You could not have asked for more. I will definitely recommend this dealer to anyone seriously considering buying a new or used vehicle; even if you drive close to 2000 miles, you won’t be disappointed.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Acura Service
by 7777777 on 08/01/2023Brought my 2018 Acura RDX for regularly scheduled service. All services completed satisfactorily and on time. Even washed the car.Hi, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, AutoNation Acura Spokane Valley
Excellent service
by LenaRob on 07/24/2023They inspected my car and cleaned it also. Very great customer service!Hi, thank you for your positive review. We're happy to have been of service to you. Thank you, and have a fantastic day!
OEM windshield replacement
by Jim.... on 07/08/2023Windshield replacement with re calibration, and service car in less than a dayHi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
2022 Acura MDX Purchase
by Diana2023 on 07/08/2023Great communication, information from Reiko & Jonathan. Honesty, integrity, kindness, listening to needs was 100%Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
service
by AutoNation on 06/29/2023very friendly, thorough, competent and speedy.Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mdx
by Jacek88 on 06/26/2023Excellent customer service in front of shop. Lunch room is clean, big with cafee and water.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Service!!
by acuraowner on 06/21/2023Overall wonderful experience. A big thanks to Tony in Service for providing such excellent service.Hello,we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Engine oil, transmission and brake fluid service
by Robins Acura on 06/14/2023Great professional courteous serviceHello Robins, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Great service
by Jeffrey on 06/12/2023The service folks at Acura Spokane Valley always do a great job and clearly explain everything they plan to doHi Jeffrey, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Above & Beyond
by jlovett210 on 06/01/2023I was visiting my daughter at school when my very new MDX wouldn't start. The Service Dept. was SUPER helpful getting me contact info for Acura Roadside Assistance, setting me up with a loaner, the repair on my car AND then went above and… beyond calling me about every 90 minutes on my drive back to Western Washington to make sure I was doing okay since the problem was SUPER rare - relay on my fuel injection system - they wanted to ensure I arrived safely. Top notch service - very thankful!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Recall appointment
by Ray Sterling on 05/31/2023I was a able to schedule a Saturday appointment for a recall that was supposed to take about an hour. I was running about 10 minutes late for my 2p appointment but they assured me it was not an issue. I arrived, they took care of the… recall, washed my car, and addressed a question I had regarding the window trim on my 2020 MDX. I was very happy with the service.Hi Ray, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out to us if there's anything more we can do! Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
by Moses Jenkins on 04/10/2024