Customer Reviews of AutoNation Acura Spokane Valley
Review type:
Great serivce
Exemplary service as usual
by Randy Ulberg on 05/25/2023This was a simple oil/filter change on my 2021 RDX with 11,000 miles. As usual every team member I came in contact with exemplified their goal of outstanding customer service. This has been consistent from 2006 when we bought a 2006 TSX.… We’ve been sold on Acura since then. We’re very impressed with Acura in general. We take care of our cars and keep them longer than most. During the 15 years we had the TSX we only had normal maintenance done. Never a major problem. We also have2009 RDX bought new at this dealership. Just normal maintenance. Excellent product, excellent service team. We have it all!Hello Randy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very great service
by GM-Wash. on 05/04/2023My wife and I always appreciate the way AutoNation Acura service treats us. This time they pointed out to us some damage done to our car by the last mechanic to work on it, which allowed us to get repairs made by that company at their… expense. They even gave us photos of the damage so that we had them as back up. he also did a great job of making sure the car was safe for the next hundred thousand miles. I really enjoyed my Acura TLX, and always feel safe after Autonation has worked on it.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Excellent Service department Experience
by Rickdyke on 05/03/2023Did a full service oil change and rear differential oil change, also had rear hatch switch looked at as it was not working. From reception to picking up the vehicle the service was top notch. The switch was warrant work and replaced, our… service rep was excellent as well as his staff. This was our first time at the Spokane facility, we plan to continue our services there.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Scheduled maintenance
by Jaybird on 04/28/2023I only take my Acura to Acura Spokane. Work is excellent, fast, and reasonable.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Acura TSX Service
by Leeseod on 04/21/2023I took our 2015 TSX in for service. The staff was very helpful, they explained everything that was needed and why.Hi Leeseod, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Consistently Excellent
by happie29 on 04/16/2023Service was completed in a timely and professional manner.Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Always a Great Experience
by Acey1951 on 04/05/2023I’m always delighted with Auto Nation’s professionalism and thoroughness when I have my RDX serviced.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service on MDX
by Happy MDX on 03/30/2023Very well done. On time, priced right, great service.Hello, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Unfulfilled promise
by HashiMDX on 03/24/2023Didn’t fix things they said they would and the finance guy was [non-permissible content removed].Hi, we are deeply disappointed by your experience at AutoNation Acura Spokane Valley. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 590-1266 to discuss what we can do to help.
Across the street could learn
by Dean Wetzel on 03/15/2023Awesome to work with, timely,thorough,personable. I am going to ask if they can service my F250.Hello Dean, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
60000 mile service
by Davidfish on 03/09/2023Good, completed service honestlyHello David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Acura Spokane Service Department
by Satisfied D on 03/09/2023Seth, our service writer was just awesome. Everything was explained in detail. When a leaking front strut was found Seth even provided pictures of the offending strut for our review. We were given a loaner while our car was in for service… which was greatly appreciated. Overall one of the best experiences we have ever had.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review! Drive safe, and we'll see you on the road.
Acura GOLD
by 509Meghan on 02/28/2023If I could give Jonathan Gonzales 100 stars I would! Not only was he a genuine, friendly, legit human being...but I did not feel like I was in a car sales room, but having coffee with a friend and getting a BONUS of a new slick ride! Start… to finish the BEST car purchase experience EVER!!! If you go to ACURA see JONATHAN GONZALES and tell him MEG says HI!!!! Acura take care of him!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Lonnie Allemand
by keeper44 on 02/08/2023Everyone at dealership very friendly and helpful.Hello, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, AutoNation Acura Spokane Valley
Service review
by David Bach on 01/19/2023Quick and efficient serviceHi David, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Oil change
by Marisol on 01/12/2023Quick in and out service! Oil change. Employees were all gracious during wait. They used to provide some individually wrapped snacks but have since removed that. (Bummer since that was a plus during longer than average waits!)Hello Marisol, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Honda Spokane
by Christi H. on 01/02/2023We bought a 2022 Passport over a period of a week. Customer service was fantastic from the person I first texted with to our salesman, the manager, the finance, and the service people.Hi Christi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Nation Acura Spokane Valley
by Yostjacques on 12/30/2022Timely, efficient, professional.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Spokane Valley. If you ever need help, just give us a call. Happy motoring!
Thank you!
by Amy1234 on 12/29/2022Great service experience at Acura Spokane! It is why I always wait for my service until I come to Spokane instead of having the service completed in the Seattle area.Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Ted Hoff
by Ted Hoff on 12/28/2022Used a $44.99 oil change coupon Acura sent to me in my email. On the coupon it states that the service will be completed in 45 minutes or less or your next oil change service will be free. It took 90 minutes to complete my service. While… paying for the service done, no mention or offer for the next service free was addressed. I feel the $44.99 deal was a fair price, but if you are going to guarantee a 45 minute turn around in your add, you should honor it/offer it to the customer.Hello Ted, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
The Best
by Jim on 11/09/2022Purchased our 2021 TLX a little over a year ago from this dealership. This is our second routine service for our car. The service was quick, professional, friendly, fun, affordable and we felt confident having only Acura trained… professionals provide service for our Acura, which we still love and never had a problem with. AutoNation sold us this car and have taken care of us since our purchase. The folks that work there are A+ people and we'll for sure keep doing business there even though they're two hours away. Well worth it. Thank you.Hi Jim, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
by Moses Jenkins on 04/10/2024