Customer Reviews of AutoNation Honda Renton
Review type:
Great experience
Excellent Experience
by KatieJ24 on 06/23/2023I normally have a lot of anxiety about bringing a vehicle to the dealership service department. As a female, I have had really bad experiences with unscrupulous service managers trying to have work done that was unnecessary to increase my… cost. Autonation Honda Renton is NOT that dealership. Each visit is easy and clear. The service managers are helpful and honest. My last visit (this week) was exemplary. I changed my appointment online but when I got to the dealership, the appointment could not be found. Service representative, Matthew Lopez, looked at the schedule and was able to get me in right then. He was very clear in what needed to happen, detailing the cost so there were no surprises, and offered options where they were available. I was able to wait in the spacious and clean waiting room while the service was done. He checked in on me periodically to let me know what the status was. I am so happy that I can rely on this dealership to help me maintain my vehicle, safely and in a way that I can plan for the financial aspects. I have a huge thank you for Matthew since I never did find the email for the appointment change and yet he helped me with smile and a helpful heart.We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Oil change service
by Happy day on 06/21/2023Great customer service at check in counterHello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service
by Qudratullah on 06/14/2023I always come to Honda Auto Nation for services and they never disappoint me, the front desk and technicians are awesome and most importantly scheduling an appointment is easier than other places.Hello, Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by Rickeyro on 06/09/2023Kind service and fast serviceHi Rickeyro, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Satisfaction
by JeanFit on 06/09/2023Great service from Jamila Richardson service administrator and Jordan Dinh service representative . IvanHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
2016 Honda Accord purchase
by TKMclaughlin on 05/31/2023Overall very good experience. We arrived at the dealership around 6:30 PM. Our total time at the dealership was around 3.5 hours. The entire staff was very gracious to us even though they were there after hours.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cherie Duncalf
by CherieDe on 05/11/2023Just as the temperatures in the Pacific Northwest began to soar, my air conditioning went out. I took my car to Auto Nation, Honda of Renton, and I left with my air conditioner working. My Service Advisor, Bill Ackerman, was kind,… respectful and explained and showed me, what was needed and what was done to repair my AC. Bill has taken good care of my Honda Civic for 6 years, I appreciate that he always welcomes me with a smile. knowledge & kindness.We appreciate your positive review about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Excellent customer service
by pnoll23 on 04/28/2023Mattew, my service manager provided excellent customer service. He did an excellent job of helping me to determine what service was needed at 50K miles (less than I had expected) and explained all the costs to me before the service was… done and reviewed everything that was done after service was completed.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent service!
by Bay Babe on 04/19/2023Jordan in the service department is wonderful! He listens, guides and follows through on the job. The service team is top notch overall. Thank you.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great service always!
by Abigail on 04/17/2023I’ve been going to Renton Honda for years and they always have quality service! The staff is super friendly and helpful.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Miss
by renee5130 on 04/14/2023Unfortunately I think I was sold service I did not need. I was told that my brake fluid was dirty and needed to be changed even though I told the service person that I had just had my brakes done at a very trustworthy place and I couldn't… believe that they hadn't changed the brake fluid at that time. They insisted that the brake fluid needed to be changed so I let them do it. When I got home I checked my paperwork from the company that had worked on my brakes and it confirmed that they had changed the brake fluid (it was in March 2023). The company name where I had my brakes fixed is Les Schwab and you can confirm that they are indeed very well thought of. Please check with your service department in Renton to see if possibly they had made an error.....Hi, we are deeply disappointed by your experience at AutoNation Honda Renton. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 526-5088 to discuss what we can do to help.
Great Experience
by JPhillips on 04/12/2023Bought a 2023 Honda Accord Touring Hybrid. Had a great experience from Sales to financing. Everyone was nice and did their best to give me a great deal. Much better than my experience at Kirkland Honda. This is my second car purchase at… AutoNation Honda.Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Do not take your car for service at this dealer.
by Luis Manuel on 04/06/2023The service department at this Honda dealer is in the business of not getting business...here's why: I schedule an appointment a week ago to bring my car for service at 7am. Showed up on time and it turns out I selected the wrong type of… appointment. The advisor "Jeff" educate me about the fact that since I just needed a change of oil and filter I needed to select service type A instead and proceed to explain that if I were to leave my car for service today the express team was booked and it will fall in the waiting time of the original appointment I made which could be anything between 4 to 6 hrs. While I appreciate him educating me about how to select the correct appointment you would think he would provide a solution that would make sense but the only one feasible was to book the correct appointment for another day as if I would leave the car for service it would take them 6hrs to service it for a CHANGE OF OIL AND FILTER. Well I ask for my keys back and went about my day. Now thinking about it I wonder...why it would take 4 to 6 hrs to change the oil and filter if that's something that can be done faster but again this is one of those things in which the process gets in the middle of the customer experience. Way to go Honda of Bellevue, this is how you keep your customers happy. I would not recommend this place and will encourage everyone that will make an appointment at this location to call and ask what type of appointment you will need to select so you can save yourself time and energy n the nonsense. PS: Went to Autonation Honda and since it was 7:30am still and a Wednesday they were able to take my car for the express service and it will be ready in an hr. Honda Bellevue you should re-think about how to handle this type of situations better, cause let's be reasonable...why let a customer walkaway for a change of oil and filter due to miss understanding your appointment system? Knowing this customer did it in advance and showed up on time. [HTML removed]Hello Luis, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (425) 526-5088. We would appreciate the chance to turn your experience around.
Service
by Shrestha on 04/06/2023Overall ok. Don’t like the add on price besides regular service price.Hi Shrestha, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
HRV
by HondaHRV on 03/19/2023Angie & Jeff were great to work with. It was a wonderful experience. Very helpful and honest and sincere.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2023 Honda Civic Sport
by Evan G. on 03/14/2023Our experience with Jeff at Autonation Honda in Renton was great. He was very knowledgeable, friendly, and helpful during the entire buying process. He allowed us to take our time to find the perfect fit, and he was there for us with any… questions we had about all of their vehicles. His answers to our questions were very detailed, & he made the entire process so easy and stress free for us!Hi Evan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
AutoNation Honda of Renton
by DGJW2023 on 03/03/2023Jeff Burley was the sales agent that sold us the Honda pilot. Jeff was approachable and friendly and answered our questions along the way.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ray.
by Jose Parra on 03/02/2023Raymond was highly professional in all aspects. He helped to navigate through the entire process of purchasing my car. It would be impossible without his help because I am new to everything in the state. Thank you, Ray, for your help and… for being a great human.Hi Jose, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Courteous service
by Chun Kong on 02/28/2023Brought in my CRV for service and check up; had a great time checking in and out. Service Department did finish the car before promised time which was an added bonus. The area has a coffee zone with some tables allowed me to work while… waiting for the car.Hi Chun, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Awesome customer service
by Rayonna T on 02/25/2023From the time we walked in the door the Jeffery, Mariano and Art went above and beyond to make sure I made an informed decision and was happy with my experience. I tend to overthink and be a bit indecisive, but they were patient and helpful… thru every step of the process.Hi Rayonna, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best service
by Christine on 02/22/2023Went to renton honda and got my oil change. Shahdod was my advisor and he was extremely knowledgeable and kind. This location is one of the best.Hi Christine, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Jess, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Presley Palmer on 04/07/2024