AutoNation Honda Renton

The service department at this Honda dealer is in the business of not getting business...here's why: I schedule an appointment a week ago to bring my car for service at 7am. Showed up on time and it turns out I selected the wrong type of appointment. The advisor "Jeff" educate me about the fact that since I just needed a change of oil and filter I needed to select service type A instead and proceed to explain that if I were to leave my car for service today the express team was booked and it will fall in the waiting time of the original appointment I made which could be anything between 4 to 6 hrs. While I appreciate him educating me about how to select the correct appointment you would think he would provide a solution that would make sense but the only one feasible was to book the correct appointment for another day as if I would leave the car for service it would take them 6hrs to service it for a CHANGE OF OIL AND FILTER. Well I ask for my keys back and went about my day. Now thinking about it I wonder...why it would take 4 to 6 hrs to change the oil and filter if that's something that can be done faster but again this is one of those things in which the process gets in the middle of the customer experience. Way to go Honda of Bellevue, this is how you keep your customers happy. I would not recommend this place and will encourage everyone that will make an appointment at this location to call and ask what type of appointment you will need to select so you can save yourself time and energy n the nonsense. PS: Went to Autonation Honda and since it was 7:30am still and a Wednesday they were able to take my car for the express service and it will be ready in an hr. Honda Bellevue you should re-think about how to handle this type of situations better, cause let's be reasonable...why let a customer walkaway for a change of oil and filter due to miss understanding your appointment system? Knowing this customer did it in advance and showed up on time. [HTML removed]