Customer Reviews of AutoNation Honda Renton
Review type:
Great experience
Airbag Replacement
by ReggieM on 02/21/2023The service to replace the airbag and an oil change was completed within two hours. Thank you so much! The free coffee service was a great perk!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Honda CrV
by Angela G on 02/17/2023I had an insurance claim and was well taken care of. I will be back!Hi Angela, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Fast and considerate
by HondaOwner on 02/17/2023They seem to really enjoy their jobs and strive towards customer satisfaction. Other dealerships I have gone to have talked down to me, thinking I don’t know what I have been talking about since I am a woman, but here they actually listen.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good experience
by Aleksandr on 02/15/2023Kind and polite staff, not too pushy. Gave us a great deal on a great car !Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Job
by Alisa O on 02/13/2023I came in for an oil change and Andrew helped me with my service. He let me know it was time for my 100K maintenance and that they would fix a key error under warranty. He was friendly and helpful and communicated with me while my car was… in their hands. I have been servicing my Honda vehicles here since I was 16 and the service I received was in line with what I’d expect from this location for the past 22 years. Overall, great job!Hi Alisa, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change for my jetta at a Honda dealer
by Kerry Vaught on 02/10/2023Everything went smoothly timing perfectly have an appointment in an hour. The purchase may Volkswagen Jetta from Autonation Honda in Renton. Service. It was above and beyond my expectation.Hi Kerry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Odyssey 30K Service
by John123 on 02/05/2023Service completed in a timely manner, including a recall issue (rear camera)Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Bought a brand new CRV
by AlexKoch on 01/28/2023This was an awesome experience, no hassle, great deal, and even got some added options! Sales guy was Jeff Burley, I highly recommend working with him.Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Renton and we hope to be of service again in the future.
Services
by Tuyet Hoang on 01/24/2023Prices charge too much !Hi Tuyet, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (425) 526-5088. We'd appreciate the chance to make your experience a positive one.
Don't waste your time. Find another dealer!
by JK on 01/23/2023Don't waste your time. Find another dealer who doesn't add pre-installed dealer options. I purchased a 2022 Accord Sport 2.0T on December 30, 2022. As Ms. Him explained the dealer-added options, the $1,995 worth of NW appearance package,… compared to the other dealer's market markup, I liked the Autonation approach, which tries to bring value to customers instead of straight market markup. I at least appreciated the transparency even though I didn't see any value in it and didn't need it. However, as soon as I found a 2-inch long bubble in my rear window, I was disappointed with the workmanship. I communicated with Ms. Him and re-work the tint. Daniel in the service department reached out to me to set an appointment. I scheduled a re-install of the rear window tint on January 13, 2023, at 8:00 am. Daniel said it would be a 3-hour work. I dropped my car off on January 13, 2023, at 8:00 am. However, my car sat in front of the service drop-off lot for the next two hours. At 10:00 am, I saw it was moved to the working area. I asked Daniel about the status at noon; he said it needed a couple of hours more to complete. At that moment, I missed my daughter's swim meet and needed to pick her up. I asked Daniel for a service loaner, but he said there was no loaner. However, when I spoke with the service manager, Justin, he gave me a loaner with the promise to complete the work by 3:00 pm. At 3:00 pm, I got a call from Justin about the status. He said that I could either pick up my car and bring it back on Monday or keep the loaner to pick it up on Monday at 11:00 am because the work was not done and required more time to work on. He said he would call me on Monday at 11:00 am. I didn't get a call on Monday, so I had to call Justin back. My car was not ready yet by that time. I got a call at noon that it was ready for pick-up. I picked it up at 1:00 pm and brought it back home. When I checked the rear window, I found small bubbles everywhere. I called Justin and explained the bubbles. He said it requires time for a cure, so wait for seven more days to be gone. However, those bubbles are still there even after a week. My long weekend was terribly ruined because of sub-standard workmanship and unprofessional service; 3-hour work turned into 4-day work. I missed my daughter's swim meet. My daughter waited for me in the rain for more than an hour. I had to cancel all my plans over the long weekend. Now, I don't have any confidence if any re-work would be any better. I even doubt the other options in the NW appearance package, which I cannot verify if anything was really done or added. If it did, I am curious how poorly it might be done. I regret not leaving Autonation to find another Honda dealer with whom I don't have to deal with this kind of unnecessary stress and time waste.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (425) 526-5088 -- we hope to hear from you soon.
Quick, friendly service
by DeAnne F on 01/18/2023I dropped my car off to have some maintance done and recieved great service. The communication was great and I feel they did a very thorough job inspecting my car to investigate my concern.Hi Deanne, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda Renton. Feel free to stop by if you ever need any more help.
Tire change
by Torben sp on 01/13/2023Great job. Fast serviceHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Love this place
by Ironman on 01/12/2023Love coming to this place! Everyone is so friendly!Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Wonderful buying experience
by Jmcclure38 on 01/06/2023Ray was great to work with when looking for a car. He quickly recognized he did not need to be in salesman mode and let me look the cars over myself, answered questions when I had them, and provided useful input if I started looking into… something I was curious about. Art was very friendly in the finance office and made us feel welcome and comfortable. No one was pushy, everyone was kind, and while I am not a fan of the "no haggle pricing", I did find that the vehicle I purchased was the best priced one with the options it had. I am glad I stopped in, and am very happy with my purchase.Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great service
by Mekdas A on 01/03/2023I had a really great service. Got in super early and they were able to be done very quickly. They even did some inspections for free since those parts didn't need any attention done to them.Hi Mekdas, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Service and Kind Workers
by jjose15 on 01/02/2023Everyone who I’ve encountered at this dealership were all friendly and accommodating. They were very informational and helped me so much in picking the right car for my family.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Repairs on my 2005 Honda Civic
by Lindy Marie on 12/30/2022I have been taking my car to AutoNation since it bought out Renton Honda. The service is impeccable. I usually see Bill Ackerman, he always takes good care of me, but he was enjoying the holidays this visit so I saw Jordan Dinh. Both… people make/made sure I got all the discounts offered. They are both very friendly, thorough and know their job well. Always a fantastic experience.Hi Lindy, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Helpful and clear
by ErinHanson on 12/30/2022Our service tech was very helpful and explained everything that needed work on my vehicle, including which items were priorities and which could wait. I appreciated him being very thorough with me and giving me breakdowns of what everything… meant, and giving us quotes of the work that still needs doing. He took his time and didn't pressure me. He also got my kids and me a ride home so we didn't have to wait in the dealership for several hours for the work to be done.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Bait and switch
by tonyvand2 on 12/20/2022updated 01/03/2023Had a coupon for 49.95 off on a oil change. They charged me 49.95 instead. When I showed them it said 49.95 off. The guy told me it was a ml istake. It clearly said 49.95 off. He would not honor it.Honda
by Michael on 12/28/2022Very pleasant all papers were processed and reviewed I felt like I was a good friend being helpedHi Michael, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Michael
by Michael on 12/19/2022Saw listing for Corvette on Craigslist. Frustrated because dealer did not have the car they advertised. Finally, after a few weeks, car arrived at dealership. I purchased the car. I was told I had all the documents I need inside a… folder. After driving to DMV which is an hour drive each way- I do not have a Bill of Sale nor a Title! Dealership says they don’t have the title yet, I must wait- no answer as to how long I must wait. Also, they argue with me that a paper I have is the Bill of Sale, DMV says it’s not. I can’t drive the car. I am in limbo.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Jess, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Presley Palmer on 04/07/2024