Ford of Kirkland
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Customer Reviews of Ford of Kirkland
Review type:
Great experience!
by Satisfied on 12/28/2024
James Toro assisted me with the purchase and Dustin Conway was my Finance Manager who worked tirelessly to find me the best rate! Both of these gentleman made the car buying experience an absolute pleasure! Kirkland Ford, thank you for… having these two on your team!
148 reviews
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Great service, clean new facilities
by siarheik on 09/15/2015It would be nice to have a water dispenser in the waiting room. It's a brilliant idea to have a glass wall, so everyone can see his/her car being repaired.Oil, Lube and filter change
by bluekaila on 09/15/2015Oil, Lube and filter change and checkup - Took my car in as soon as I arrived and I was on my way home 45 minutes later. Excellent serviceGreat service
by leannepoier on 09/09/2015My service tech helped make sure my experience was great as usual- I really appreciate the service I get from FOK!Great
by Mustang469 on 09/08/2015Service department is great. Fok is trustworthy and gets the work done right each timeNice experience
by Andre721 on 09/05/2015I came to buy a 2016 Ford Escape that I had seen on the fordofkirkland.com website. I initially communicated by email. However, for some reason, the initial email that Ford of Kirkland sent me never made it to my inbox. A follow-up email… was sent though and we were able to connect from there. By the time I came to the dealership, the staff had the vehicle ready for the test drive. The staff was friendly and answered all questions that I had. As for the deal itself, it was fair. I knew that I wouldn't qualify for every discount/rebate, but the deal came out fine in the end. As for the vehicle itself, it has been fine so far. It is a nice ride and everything works as it should.Really easy experience!
by Rockstar714 on 09/04/2015I bought a 2010 Hyundai Genesis and the service was great. I really liked the car and John Brooke was really nice and friendly. He even called after I test drove the car to let me know that someone else was test driving it and let me know… that it may not be there for long! Brian in finance was amazingly helpful, even giving me tips for the future on refinancing and my credit score. He made the process less painful and it was probably the easiest car buying experience I've ever had! John said that the service department was closed on Saturday when I was there, but said that he would get me the service records of what they did to the car. I haven't heard back from him yet, and now its been almost a week. I think had that not been delayed, I would have rated my experience a 5 for sure. I'm big on customer service and follow through.Great service
by Stevenkang on 09/03/2015Service advisor is knowledgeable and polite to customers. All the service work is done, what I expected.Great Service
by bobmarsh on 09/02/2015I have a 2010 Ford Escape which I bought used a couple of years ago. I have exclusively had Ford of Kirkland do all the service on this vehicle. Previously I had a 2007 F-150 which I purchased at Ford of Kirkland. Because I live near Mill… Creek, I used the Lynnwood Ford dealer and had less than satisfactory results. After I decided to go the extra distance to Ford of Kirkland, I have had a much more satisfactory (excellent) results and will recommend your company to everyone I know.Great Service, Great Turn Around Time
by ADWilliams6743 on 09/01/2015Great service! I appreciate the friendly nature of the service staff and quick turn around time.Very good service
by edgarpadilla on 08/31/2015As every time, we got an excellent service by kind personnel and very clear assessment of the vehicleGetting what you want - and need every time
by Beverly4024 on 08/24/2015I needed a 99 thousand mile service and I needed new tires. I told Dean that I wanted very specific tires and had him check to make sure he had them. When I picked up my car after the service it had the exact tires I requested...but also my… husband noticed the order had: "Customer asked to please have the... tires installed." Dean took the time to put a note to make sure I got what I wanted. THAT is why Ford of Kirkland gets my business.Overall Great Service
by brokey3 on 08/24/2015The staff was incredibly warm and helpful, excellent customer service. They were upfront and honest about the timing of the maintenance, but it ended up being finished a lot quicker than estimated. I was in and out of the dealership in less… than an hour. Thanks!!Long time, vey loyya, customer of FOK ...
by RichB8596 on 08/24/2015I have a 2001 F-150 Lariat Supercrew I purchased new from FOK in September 2001 ... has 195,000 miles on it now. Only ever serviced by FOK. Love the truck. Also, have an 2011 Raptor purchased last year with 30K miles from Issaquah… Ford. FOK does all the servicing on it for me too. I am a long time, very loyal, customer of FOK.Great service
by Cdavis4913 on 08/20/2015Great experience. Very efficient and friendly. Easy to schedule.Service
by Hungle on 08/19/2015The services that were given to me were excellent. All were done in professional manner. Very courteous, honest. Nothing I can complainreview
by edwardy9715 on 08/17/2015Great service got car back on time and was able to go back to workGM
by Hockey6222 on 08/18/2015Danny has been very helpful. I have trust in Danny with our 5 cars. All Fords.Great service
by tpaddo on 08/18/2015Great quality service, great people working there - fair prices.No Sale
by wrc104 on 08/14/2015Contacted them Wed about a car I was interested in. Cash transaction, no financing or trade-in to negotiate value. All I needed was final cost including tax, registration, title/license fees, etc so I would know how much to make the check… out for. After multiple times talking to them and being told "we will get back to you with that information" they still couldn't or wouldn't provide the final total price. They lost a cash sale, took my business elsewhere. Business must be good when you can be that indifferent to a potential cash customer.Easy new car purchase experience
by olidiofu on 12/16/2014We had a good and easy experience due to knowing in advance of the selected specific model discount and bonus cash listed out on the newspaper ad. Catherine lee, the internet manager was very personable, helpful, fun and easy to work with !… No pressure and very patient with our indecisive ways....Best Car Buying Experience Ever!
by Seattle_resj on 12/04/2014This was by far the best car purchase experience I ever have experienced. I had the pleasure of working with Dan L. and from the initial email from Dan to meeting him at the store, the test drive to buying the car. The level of customer… service from Dan and from John (the finance guy) was truly amazing. We are looking forward to working with Dan again soon for my boyfriends car.
Ford Escape
Ford Explorer
Ford Bronco
Ford Bronco Sport
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