Ford of Kirkland

I bought a 2010 Hyundai Genesis and the service was great. I really liked the car and John Brooke was really nice and friendly. He even called after I test drove the car to let me know that someone else was test driving it and let me know that it may not be there for long! Brian in finance was amazingly helpful, even giving me tips for the future on refinancing and my credit score. He made the process less painful and it was probably the easiest car buying experience I've ever had! John said that the service department was closed on Saturday when I was there, but said that he would get me the service records of what they did to the car. I haven't heard back from him yet, and now its been almost a week. I think had that not been delayed, I would have rated my experience a 5 for sure. I'm big on customer service and follow through.