Volkswagen of Kirkland

by Papernarc on 08/11/2022

This dealer was difficult to work with. They offered the lowest value for my trade even among dealers belonging the the same parent cooperation. They also treated me with contempt. It was so bad my SO did not want to be present when we were supposed to pick up out car. They have also failed to follow through on scheduling a follow-up service visit and to activate included services provided by the car manufacturer as part of the sale.

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by Scott on 08/06/2020

They went above and beyond all expectations ... I couldn't be happier ...

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by Maddie on 08/02/2020

Thank you to the awesome team at VW for a quality service on my Atlas. Maribel and Owen went the extra mile to make sure my needs were met while providing excellent customer service!

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by Daniel on 07/24/2020

Did regular service and recall fix Wednesday and they are professional as usual. Plus everyone wearing mask and keep distance, nice place and highly recommended.

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by Sammi Stimson on 06/21/2020

Easiest purchase I’ve ever made. James and Julia in sales were awesome. The finance process was easy and fast. Got a good deal on my trade-in. From test drive to driving home was just a couple hours. Now ready for my dream camping trip to Denali National Park thanks to VW of Kirkland.

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by Abigail Butler on 06/07/2020

This buying experience was everything a car buying situation should be. Everything I was told on the phone was completely accurate and Seth was very thoughtful

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by Used Car Inspection on 05/27/2020

Although I wasn't a VW owner and never used this dealer before, I was able to get a next day appointment for a used car inspection. The rep seemed very knowledgeable and identified all relevant issues.

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by Great Place to buy a VW on 05/25/2020

Got a great deal on an eGolf. Professional staff, relaxed experience. The team worked to solve any obstacles while keeping me informed along the way. Stop by here if you are in the market for a VW.

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by JohnR on 05/04/2020

First of all, thank you to VW of Kirkland’s sales TEAM, especially to Tony Pho, their GM, who made the car buying experience really SIMPLE and EASY! My wife and I have been looking to get a new car so we could give our daughter our old but reliable Jetta for college. So I contacted Tony and his team and got an email right away. A phone call later and we’re discussing the best deal/financing that we could afford to get the new Tiguan R line that we’re interested in. Our phone conversation was direct to the point and straightforward. Not a lot of haggling and playing the “game” - we essentially agreed that they have what we want and all it came down to was agreeing on a purchase price that is both fair and acceptable to us. Rather than going somewhere else or wasting time negotiating with another dealership, we decided the following day to come in for the “required” test drive and next thing you know, we’re doing the credit application to finalize the contract! They’re so accommodating and friendly - we picked up the car at a time that was convenient for me and my wife, the car was detailed, already had a full tank of gas and they even gave us a FREE cargo cover! Overall, the process took just a couple of hours. Highly recommend VW of Kirkland, thanks again Tony and sales TEAM. Keep it up!

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by Mono on 02/22/2020

My VW just received a super efficient service here. I was a little late arriving but that was no trouble. Car was serviced with no fuss and no surprises while I waited,

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by Tom on 02/22/2020

I was misled through the whole process of leasing a 2020 Tiguan. There were a number of items they overcharged me on and when it came time for my trade-in I had to claw and scrape to get anywhere close to book value

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by BHarris567 on 05/04/2019

I went to check out cars at VW of Kirkland and am now the happy owner of a beautiful Jetta R!! My salesperson, Sylvia Henderson, was the one who made that happen and turned it into an enjoyable experience in the process! She was very knowledgeable and thorough with a casual, no-pressure demeanor! I worked with Ryan Nakanishi in finance, who made it quick and painless when writing up my papers and handing over my check! Go visit today and you just might have a new car in your garage tonight!

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by Louie on 04/13/2019

I am new in this area and found this dealership to perform my 60k factory service. My advisor Roxanne did a great job with my vehicle. The waiting area is very nice and clean.

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by StevePerry on 03/24/2019

Came into look at a GTI to get a sense of the specs with the plan to get an R in a year or 2. Turned out they just got a nice 2017 R literally the day before. Test drove and purchased in under 3 hours. Very clear on what I was paying for and it was a pleasant negotiation. Logan and everyone did a great job!

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by Troy____ on 02/15/2019

Our sales person was Sylvia...very knowledgeable and thorough. This dealership gets it....no second sticker no run around....just a nice experience buying a fantastic car.

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by NMono_ireland on 02/13/2019

I am a foreign national with a family of 6. Sylvia & Derek were super. Nothing was too much trouble as we weighed up our options between VW and other cars. It was the quality of individual service and excellent foreign business professional package on offer that decided me. If you are in the same scenario as me then make sure you give them a visit before you decide on your purchase.

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by Romuloz on 01/31/2019

I owned a brand new jetta from other dealership and the first service provided was not as expected. I tried here at VW of Kikland and they really care of customer service quality. My service advisor Roxie was amazing, gentle and really pacient with me. Thanks a lot

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by Bregfret on 11/02/2018

I came in looking for a solid, reliable but inexpensive suv so i could get through after totaling a 2014 Ford Escape via deer. Kelly and Derrick really made sure i made a great choice. Kelly even looked at other dealerships for me, even ones where she would get no credit for the sale. I ended up going with the people who earned my trust and came away with an incredible value.

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by Delphine on 09/25/2018

Had a great, easy service experience working with Maribel last week. She was friendly and funny, and my visit was shorter than expected, which is always welcome! Great 80’s tunes playing in the show room, too.

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by Fredrick8691 on 07/25/2018

I have been to several VW dealers for service and this one fixed problems all others missed!Wonderful staff and knowledgeable techs. I would give them six stars if possible!Keep up the good work.

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by justinc4 on 07/26/2016

I brought a 2008 GTI in for service last year when the check engine light came on and had a very disappointing experience from start to finish. The service consultant, Roxie, was friendly and checked in the vehicle. However, she informed me that there weren't any loaner vehicles available even though I called in ahead of time (about 30 minutes before stopping by) and was ensured there were plenty of loaner vehicles. After I mentioned that I called ahead and was told that there were plenty of loaner vehicles, Roxie looked like a deer in headlights and said she would be right back. Roxie then magically returned with keys to a loaner vehicle in less than a minute. The GTI was in for a few days and I received a call saying to come in and pick it up, the fault had been resolved, the car was fully fixed and tested. I went in, payed a ton of money, and picked up the car. Upon pulling out of the parking lot, the check engine light came back on. I promptly turned the car around and explained that the problem I brought it in for wasn't fixed. The service staff then told me to wait as they ran diagnostics which took over an hour. I was then told that the techs missed something and needed to keep the car longer. I'm just speculating here, but I have a strong hunch that the diagnostics weren't actually performed before calling me and saying the car was ready. A few days later, I received another call saying that the car was definitely fixed and the problem has been resolved. Once again, I drove over and got in the GTI. I turned the engine on, and instantly there it was...the check engine light. I went back inside, explained that the problem I paid to fix still hasn't been fixed. The techs took the car back for more "diagnostics" again and this time came up with a laundry list of parts to replace. I trusted that this would fix the problem so I paid for the parts and repairs to be performed and left them to work on the car, again. More days elapse and I'm called to come in to pick the GTI up again. Hopeful that the additional parts I paid for to be replaced would fixed the issue, I went to pick up the GTI and drove away. Within a mile of my drive, the check engine light comes right back on. At this point I'm beyond frustrated with the service team and have zero faith in their technical ability. I call the dealership when I get home and ask for a refund, which of course they declined to provide and asked that I bring the car in again. Back I went looking for some type of compensation for the inability to fix the issue I brought the car in for. The service manager, Jon Labbe, comes out and feeds me a sob story about how the dealership was in the middle of moving locations and they can't refund my money because they spent time working on the car and need to pay their poor techs. He offers to look at the GTI again for another diagnostic and personally oversee his master tech perform the work. I agree figuring it can't hurt at this point. Jon and his master tech disappear for almost 2 hours and then return saying that they can't figure out what is wrong. Thinking to myself, "If these guys can't even figure out what is wrong, why the heck did the dealership keep telling me the car is fixed and ready for pickup?" Jon then fed me a ton of garbage excuses saying how the problem could be "carbon buildup" and that they could take a crack at fixing it, for more money. Kind of funny how he was proposing a "solution" despite telling me they couldn't even figure out what is wrong less than a minute earlier. As Jon kept trying to sell me more and more illegitimate services I realized that you can't talk rationally with an idiot, so I decided to cut my losses and leave. The funny part is that I was just looking to get the GTI in mechanically sound shape so I could trade it in for a brand new GTI since I love the platform and have been a repeat GTI customer over the years. Due to this terrible experience with Volkswagen of Kirkland, I traded the GTI in at a different dealership and picked up a new car from a competing manufacturer. This dealership not only lost my business, but Volkswagen also lost a lifelong customer because of this dealerships shady and unqualified service department.

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