Volkswagen of Kirkland
Dealership Sales Review
I visited Volkswagen of Kirkland to test drive a used car. They showed me the pre-purchase inspection they performed on the vehicle and everything was listed as "Satisfactory", including a line item called "mirrors" despite one of the sideview mirrors being broken. No big deal with the mirror, but I was concerned they said it was "satisfactory" along with every other inspection point listed - no idea what else might have been broken yet listed as "satisfactory". Anyway, the test drive went fine, so I told them I'd be willing to negotiate a price after an independent mechanical inspection. Unfortunately...they told me they do not allow customers to perform independent mechanical inspections on their vehicles. I've been shopping around for a few weeks now and every dealership I've visited so far has had no problem with this. They say "sure", hand you the keys, and ask when you'll have it back on their lot to talk about the price. Every used car buying guide I have read recommends performing an independent mechanical inspection, and every used car buying guide also says to steer clear of anyone who isn't willing to let you perform one. I will be steering clear of Volkswagen of Kirkland. Overall, people were nice and low pressure, but if they don't allow their customers to see what is really under the hood of the cars they are selling, I have to wonder what they're hiding... I would rate any dealership with this policy the same.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable