Eastside Subaru
Awarded 2025
Customer Reviews of Eastside Subaru
Review type:
Excellent
by Becca on 06/03/2025
The sales and financial team at Eastside Subaru in Kirkland were excellent! Chris (sales) was super communicative throughout and helped me find a vehicle that both suited my needs and fit my budget. Jose (finance) stayed late to process my… purchase since I could only come in the evening due to my work schedule. Great team and excellent customer service:).
160 reviews
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KimAndRandall
by RandallJ on 11/21/2018The service department at Eastside Subaru has been fantastic during the 2 years we have owned our Forrester. They are able to schedule our service around a time that works for us and they get the work done in a timely manner.Eastside Subaru customer
by dmaclar on 11/09/2018I have owned 2 Subaru Outbacks during the last 18 years and have had most of the service work done by Eastside Subaru. The work has always been done well and to my satisfaction.Terrible
by ShAluwa on 10/23/2018I will give negative star if it is possible. In the start everything went fine, then they try to sell me the car by MSRP plus destination fee plus TTL! I tried to negotiate prices, their manager insulted me and threatens to call police.… Have ever anyone been treated like this? I did some research of this dealership afterwards and found its manager is notorious for insulting people, reviews like this can be found in every survey site. I would never recommend this dealership to anyone, avoid at all costs.Very poor customer service
by Princa23 on 05/28/2017Very bad experience. I would not at all recommend anyone to buy or lease any vehicle from them. The owner of the store was the worst. Just because of them I am writing this review. The owner was very disrespectful, very unaccomadating, very… arrogant, very rude. He didn't even give us a chance to say anything. He would put some numbers infront of us and pushed us to agree with them. It was very clear he didn't care for our business. In return he started making deals with us and talking very rudly. Because of my salesman I was ready to buy a vehicle from them but instead walked out feeling angry and disrespected. I don't recommend anyone to go there. The salesperson can be nice but afterall the numbers that the salesperson shows you they all come directly from that owner/manager. I hated going there.Great Experience
by Ter75Ro on 11/18/2016Bryan Barclay at Eastside Subaru made buying a new Subaru Forester easy. When we first expressed an interest online, he sent us information about the car and a quote. We also received quotes from other Subaru dealerships and visited one… other. The person we spoke to at that other dealership was what I consider a typical salesperson and we left without buying. When we arrived at Eastside to speak to Bryan, he was relaxed and not pushy at all. With some friendly negotiating, we were able to arrive at a good price. We left owning a new Subaru and would highly recommend this dealership.Bad sales team
by taylor46 on 01/28/2015I was truly wanted the Outback but Subaru sales are sucks. They do not want to negotiate anything even offers higher prices than MSRP. They mak use of their factory low productivity to say hey there is just 4 cars of it in the state then… why should I offer you to buy it!!!Great place
by sab2718 on 01/16/2015I had excellent customer service at Eastside Subaru. I've leased 2 cars from here before and will continue to come here for any future cars. The people are great and very nice. They answered all my questions and gave me a great deal.BRZ: No test drive until price negotiated!!!
by kpath2002le on 08/03/2014My wife & I planned to compare an Infiniti Coupe with a BRZ. Infinity immediately put us in a car & then turned it over to us to test drive for ourselves. When we went to test drive the Subaru BRZ, a car that was nearly half the cost of the… Infiniti, the saleswoman informed us they don't allow test drives until a price has been negotiated. Guess where we will be buying a car! (By the way, a low mileage used Infiniti Coupe is even less than the BRZ). If you need a BRZ buy elsewhere or buy used. Don't waste your time here!Great experience
by Tom426 on 07/06/2013updated 06/12/2025Everything went well in our car buying experience for a new Subaru Forester. The sales staff were helpful, the process straightforward, financing a breeze.Worst customer service, and doesn't honor commitments
by shopcars123 on 12/31/2012updated 06/12/2025I was interested in purchasing a Subaru back in August/Sept. The dealership told me the only way to get the configuration I was interested in was to factory order it. After agreeing on a price, and a salesperson giving me an estimate for my… trade-in after checking with the manager, I paid a deposit to the dealership and placed a factory order in Sept. So far, the experience had been great. I didn't get any proactive updates on status of order, but kept checking with them every few weeks. When the car finally showed up in November, I went to pick it up on a Sunday. The manager now offered significantly (30%) less for my trade-in. The manager then claimed he had never offered anything higher. His story changed a few minutes later to he had offered something slightly higher, but won't offer that any more "due to market conditions". (Really? 30% drop in two months on an unchanged car?) I was disappointed by not just the new numbers, but by the manager's changing story. He also made a few comments about how people were lining up to pay a lot more on my new car than he had previously agreed to--so if I was not interested in getting the new car, he was fine with it. All through this conversation, I was struck by how rude they came across as to me--after all, I was a customer spending over $25K on a new car from his dealership. They wanted a cashiers check for the new car. Since it was a Sunday, I asked if we could wait till the banks opened on Monday--so I could re-run the numbers and confirm it with the bank (given the new trade-in value), and get the dealership a cashier's check from the bank for the new total. Both the manager and the salesperson agreed to do so. Unambigously. On Monday morning, I contacted the dealership to finalise the cashier's check. I got a one-line response from the salesperson that they had sold my car to someone else. That's it, just a one liner. No explanations on why they sold it though they had agreed to wait for a couple of days. No explanation on why they sold it even though they STILL had my deposit for that specific car, and were well aware that I had waited for it for two months. No explanations on why they didn't have the courtesy to even call me before selling that car (or even after selling it, for that matter--instead of sending a one-liner). No apologies, and no offer to make up for it in anyway by offering a discount on anything else--nothing. I was pretty shocked by this experience. This was by far the worst customer service I've ever come across from anyone--car dealer or otherwise. The experience has sadly soured me on not just the dealership, but Subarus for life. The only bright side I can think of is that I am really enjoying the new non-Subaru vehicle that I bought last week.bad experience
by ady1 on 02/14/2013updated 06/12/2025but a new car, very good car so decided to buy another one, similar to the previous guy, sales manager very rood, not up for a deal, i know subaru is good that way he has probably his job, but like a person, don't deal with them, other… manufactures are good to or go get it same one elseAvoid financing
by photosynth on 10/27/2013updated 06/12/2025Test drive was good and the salesman very pleasant. They immediately honored the Costco price so I didn't spend time haggling... or so I thought as there was a small price increase due to mats, not having the right color, etc. So far so… good. Then I decided to get the very low-rate Subaru financing and went to the financing department, and that was the start of two very frustrating hours during which they tried to scam me a few times. They stopped quoting me the car price they gave me initially and insisted in only giving me monthly rates (until the final sheet of paperwork that finally showed what I was paying for). Luckily I had done the calculation at home and I knew their numbers were completely off the mark. At some point I asked to talk to the manager and after some insistence they said they gave me a much higher rate than the current Subaru rate. They said this was only a "mistake", which I doubt as selling cars and financing is their everyday work and I can't believe they don't know what the Subaru financing rate was (and it had not changed for at least a month). They also had included (without telling me) an origination fee to drive the car to the dealer from somewhere else, which I had them remove. The new monthly payment was much lower, but still higher than I expected. I declined all the various optional insurances and services they offered, but that didn't lower the monthly rate, so near the very end the numbers still didn't match. They asked me a last question, whether I wanted the same insurance they had already offered me earlier, but this time they would throw it in "for free". Of course, if something is an extra value for free there can't be much wrong with it, but as by now I didn't trust them I declined anyways. The finance guy insisted and acted surprised... why on earth was I declining something free? And was I really sure? I didn't budge, and at that point my monthly rate mysteriously dropped and came close to what I expected given the price of the car (the remaining small difference turned out to be small fees, I have no idea whether they are mandatory or optional). I pressed for an explanation for the last moment price difference and the reason was that the insurance was "free", but not really free, i.e. it was "free" (according to him) but only because he had already included its price in my payment. As the price he gave me already included insurance, he "reasoned", adding insurance was "free" as I wouldn't end up paying more than the price (inclusive of insurance) that he was already quoting to me. Note that earlier when he proposed me to include insurance by paying for it, I had already said no, but he just ignored that and kept it in the price (without telling me!) until the very end. If I had accepted the "free" insurance, I would have ended actually paying much more for it without ever understanding I was actually buying it. If this is not an illegal scam, I don't know what is.I love my new Subaru
by mrt55 on 10/02/2013updated 06/12/2025I went into this dealership looking for my first new car. I worked with Mark J who is an excellent sales person. We had communicated through email for awhile and when I finally had time with a busy work schedule I was very impressed with… how even though the lot was busy he made me feel like the only person there. He not only showed me my different option packages but talked to me about different finance options. I ended up going with a lease which I had never even considered but ended up being the best option for me. Mark was very helpful in every part of this process to me which was awesome since I was nervous since I have only bought cars from family friends before. He wasn't too pushy like I often experience with sales people. As someone who use to work in sales I really appreciate a good sales person and he was the best. I would highly recommend anyone go with him, especially after seeing some reviews on other sales people there. I know he runs the internet department so I didn't have any experiences with management or anyone above him. If you want a subaru I would say reach out to Mark J.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Solterra
About our dealership
Creating Customers for Life!
We understand that every driver wants to shop for a car differently, so Eastside Subaru invites you to explore our New and Used vehicle inventory online or in person. Whatever you prefer, just know that our expert staff is renowned in the Eastside and Seattle areas for their ability to listen to drivers' needs, and help them find just the right car and/or services to suit their lifestyle.
What sets us apart
Our Love Promise is demonstrated by our partnership with local charities and non-profit organizations. We're proud to donate to ASPCA, National Park Foundation, YMCA, Gonzaga University, Teach for America, Meals on Wheels, Make a Wish, and many more.
As the proud recipient of the Customer Commitment Award in 2014, 2016, 2017, 2018, 2019, 2020, and 2021, we'll never stop trying to support our surrounding community. Eager to learn more about Eastside Subaru? Visit us today!
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Becca, we're delighted to hear that Chris and Jose provided such excellent service during your visit to Eastside Subaru. It's wonderful knowing they could accommodate your schedule and help you find the perfect vehicle. Thank you for sharing this fantastic feedback!
by Eastside Subaru on 06/04/2025