Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities
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Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities
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Joe Dineen wonderful salesman
by Lithia was great on 05/09/2023Joe Dineen was very helpful we lived across the state and he sent us videos and pictures and kept us informed.never trust this dealer!
by alex on 08/12/2019Very bad experience with these guys. Most dealers cannot be trusted but those who ended up in this place cannot be trusted twice much. Thought had a deal on one car, wasted like 1/2 of the day with these clowns, agreed on their asking price… and provided all they asked, then very late one of their salespeople named "jose" or whatever informed they are going to "pass on the deal" ...Actually, i am glad they did. Avoid this place, folks.Just bought another truck
by krhekking on 03/24/2018updated 04/03/2018The entire team at Lithia Dodge of Tri Cities is very easy to work with, they always make me feel like I have got the best deal.Super Friendly & Professional
by Bso_Cool on 02/21/2018updated 02/28/2018They were great they helped get me the best deal not only on the lot but also for financing a nicer newer vehicle. They gave me the best deal for my trade as well.New purchase
by Malodu5 on 02/27/2018This was our first brand new car purchase. The team that we worked with were very professional and didnt push us at all they let us look around and just stood back and answered any questions we had. As for financing process A+ they made… this quick and easy. I will recommend this dealership to everyone I run into.Traveling to WY & PU Truck Died
by Moving_to_WY on 05/05/2017updated 05/16/2017While moving from OR to WY, my 1997 PU truck had mechanical problems. Took to Lithia for repair evaluation & the cost for repair warranted the purchase of a new vehicle. The Service Rep. recommended I talk with a particular salesman (Fleet… Sales Mgr.) and my wife and I were treated extremely well. We discussed needs and he made an extremely good recommendation. In a position where I had absolutely NO bargaining capability, unsolicited, he gave us a very generous discount and we closed the deal. They helped us transfer our items from the old PU turck to our new/used purchase and we were off on our trip. My wife and I were VERY impressed with this dealership in their honesty, integrity and fairness. I would certainly recommend this dealership to anyone interested in service or purchasing a new vehicle.Fabulous experience
by JohnandJackie on 05/14/2017Great experience. We went in just to see if they might have the model we were considering..... "Considering" being the operative word. We left, having purchased two new vehicles!EXCEEDING OUR EXPECTATIONS
by Ram_Happy_2017 on 04/04/2017As we are all aware, the experience of purchasing a new vehicle usually goes one of two ways ! HONESTY is the form of communication I seek out first and foremost when doing business. That along with friendly hassle and haggle free best… price, applicative and understanding of ones needs, and Service after the sale, have to be added into the HONESTY equation too ! I'm old school ok, so a firm and sincere hand shake, always "seals the deal for me ! Lithia of Tri-Cities DOES Exceed all the above and more, Expectations ! My special thank you mention; Thank You so very much to the following new friends and now family : Patrick Click, Fleet Sales Mgr. John Hurwitz (my) Service Advisor Chris Davis, Finance MGR. We "walked out the door" after the sale, feeling happy about our new found friends and experience ! We now "walk in the door", knowing that we will be taken care of by our new found family ! Craig & Marlene H. 04/04/2017Great Experience
by MistressMary on 03/03/2017I a high-maintenance car shopper and I cannot be sweated one bit or else I will leave. J.R was a perfect car salesman and I didn't feel one bit of pressure. A deal was very easy to make in a short time. I will definitely return and… recommend Lithia - all my friends.Great experience
by NandX15 on 11/03/2016Staff was friendly and kind. JR was professional and provided useful information about the car and pricing of their vehicles.Purchase of Jeep Wrangler
by ThanksLithia76 on 09/16/2016Would recommend anyone interested in the Chrysler/Dodge/Jeep products to visit Lithia in Kennewick WA. Awesome friendly staff and great pricing - you do not need to go to Kellog ID to get a good deal.Keith Carter did an amazing job
by Jdodge2706 on 08/22/2016updated 09/07/2016I would highly recommend purchasing a vehicle from Keith Carter and Lithia Dodge. Their customer service was second to none and Keith made the experience unbelievable. Jessica and finance got us in and out in under 20 minutes and the whole… process took an hour. If you're looking at purchasing a vehicle I would highly recommend Lithia and Keith and Jessica for your new car purchase.Long Distance Relationship
by Jdegrado on 08/04/2016updated 08/16/2016Cisco and your team did a fantastic job of facilitating my purchase of a Ram2500. Presently I live in Florida and wanted to buy a truck in WA where we are building a house. Your team worked well in the midst of my change of mind, going from… a 1500 to 2500. I still haven't seen the truck, but Cisco delivered the truck to my son in law couldn't say enough good things about Lithia. Thanks.New Car
by nm122114 on 05/04/2016Ian was an amazing sales man and helped us to take a car home the exact same day we went in. I really appreciated all his help and effort he put into everything2016 Dodge challenger sxt
by VicNzu6 on 04/30/2016Service was great.Got the car that we feel in love with. He did what ever he could to keep us happy. overall great dealership to do business with. would recommend to others. Thank you to Jesus Riveragreat service
by pascogreg on 04/17/2016The sales experience was excellent all of my questions were answered and the salesman explained everything honest and sincere.A Good Buying Experience
by Dodge2016 on 04/13/2016The sales rep did a great job at finding the color and equipment I requested for the car I purchased. All car buying experiences should be this easy. Great doing business with Lithia and would buy there again in the future if the need… arises.Fail
by mrjwm on 01/21/2014updated 06/30/2025We went looking at a Jeep Wrangler Unlimited at this dealership. We had visited a dealership in La Grande and we had a print out of the vehicle we wanted from them. But I am fair so we went to Lithia to give them a shot. We told them what… we wanted and they were not interested in giving us that. They only wanted to close the deal. They offered us a few choices and we said no this is what we want. Their reply "Its similar." I am not after similar. "Well what will it take to close this deal?" How about you try to find the one I am after not just try to close the deal on something I don't want. Plus she kept bringing over a co-worker to try to coerce us even more. That is how my experience went down. Needless to say I will not be returning in the future and was not impressed by their attitude.I apologize that we were not able to fulfill your request regarding the Wrangler you were interested in. Locating a vehicle from outside our inventory is not always an easy task and other dealers are under no obligation to make a deal with us. Again, you have my apologies. We would be happy to try again to locate a Wrangler to meet your requirements. Please feel free to contact me if you have not already purchased. Sincerely, Jim Richardson, General Manager (509) 736-6020
Lies, stalling and excessive cheapness
by owenk on 12/19/2013updated 06/30/2025We purchased a 2013 Mazda3 for $15,000 out the door. We like the car; but dislike the lies, stalling and excessive cheapness on little things. My wife had to insist that they put $10 worth of gas into the tank as the empty gas light was… lit, as we were to test drive the car on the freeway. They may perform a 160 point checklist on the vehicle; but failed to notice or note that the drivers side floor mat was missing. When I insisted that they provide a mat to replace the missing one, they have lied and stalled for the last four days. Good car but ethically challenged sales force.I am sorry that your visit was not completely satisfactory and I appreciate your taking the time to share your experience. I assure you that there was no intent to deceive you regarding the floor mat in your vehicle. The delay in getting the new mat to you was a result of miscommunication and lack of follow up by my staff, for which I apologize. I will be taking steps to ensure this situation is not repeated. Thank you again for your feedback. Should you wish to discuss this matter further, please feel free to contact me directly. Thank you, Jim Richardson, General Manager
About our dealership
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Jonathan Post General Sales Manager
by Lithia Chrysler Jeep Dodge of Tri-Cities on 05/11/2023