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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities


7171 W Canal Dr, Kennewick, WA 99336 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Fail
Written by mrjwm on 01/21/2014
updated 07/02/2025

We went looking at a Jeep Wrangler Unlimited at this dealership. We had visited a dealership in La Grande and we had a print out of the vehicle we wanted from them. But I am fair so we went to Lithia to give them a shot. We told them what we wanted and they were not interested in giving us that. They only wanted to close the deal. They offered us a few choices and we said no this is what we want. Their reply "Its similar." I am not after similar. "Well what will it take to close this deal?" How about you try to find the one I am after not just try to close the deal on something I don't want. Plus she kept bringing over a co-worker to try to coerce us even more. That is how my experience went down. Needless to say I will not be returning in the future and was not impressed by their attitude.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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lithiacjd on 01/24/2014
Dealer Response
I apologize that we were not able to fulfill your request regarding the Wrangler you were interested in. Locating a vehicle from outside our inventory is not always an easy task and other dealers are under no obligation to make a deal with us. Again, you have my apologies. We would be happy to try again to locate a Wrangler to meet your requirements. Please feel free to contact me if you have not already purchased. Sincerely, Jim Richardson, General Manager (509) 736-6020
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