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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities


7171 W Canal Dr, Kennewick, WA 99336 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Lies, stalling and excessive cheapness
Written by owenk on 12/19/2013
updated 07/01/2025

We purchased a 2013 Mazda3 for $15,000 out the door. We like the car; but dislike the lies, stalling and excessive cheapness on little things. My wife had to insist that they put $10 worth of gas into the tank as the empty gas light was lit, as we were to test drive the car on the freeway. They may perform a 160 point checklist on the vehicle; but failed to notice or note that the drivers side floor mat was missing. When I insisted that they provide a mat to replace the missing one, they have lied and stalled for the last four days. Good car but ethically challenged sales force.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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lithiacjd on 12/23/2013
Dealer Response
I am sorry that your visit was not completely satisfactory and I appreciate your taking the time to share your experience. I assure you that there was no intent to deceive you regarding the floor mat in your vehicle. The delay in getting the new mat to you was a result of miscommunication and lack of follow up by my staff, for which I apologize. I will be taking steps to ensure this situation is not repeated. Thank you again for your feedback. Should you wish to discuss this matter further, please feel free to contact me directly. Thank you, Jim Richardson, General Manager
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