Customer Reviews of Klein Honda in Everett
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BAD SERVICE
by Cody McDaniel on 03/02/2021Klein Honda replaced my transmission in my 2001 Honda CRV. They failed to identify the problem and did unnecessary repairs as the service they provided was incorrect. My car still has the same problems as it came in with. I had brought the… car in for them to fix their mistake. It took them two weeks and did not fix the problem, then proceeded to tell me I needed to purchase additional parts for them to install to fix the problem. Klein Honda then proceeded to tell me to drive the car as everything is mechanically safe then not more then a day later the car failed to operate in the middle of a busy road. I have brought it in 4 times already and is currently in their shop. I do not have confidence they will fix it so I feel scammed out of 3,500$ as they did not fix the issue. I keep hearing stories from ex employees on how they operate and honestly it is a horrible place for service. I wouldn’t recommend this place at all.Great, friendly service.. nice vehicles!!
by SanmarinoBill on 10/26/2018I have leased a car from Klein as well as recently bought one; I just can't figure out if I like the people more or my new car. Okay, probably my new Accord Sport The dealership is quite clean with tv's, which I like, and complimentary… coffee. It just has a good feel to it, well lit throughout. Last thing, the free oil changes felt like a warm bubble bath when I learned about that. Will refer more friends and famWonderful Service!!
by daisy001 on 03/05/2015I recently had my SUV serviced and CJ Wahl and his team did a fantastic job. The service was excellent from the minute I drove up to the garage. The employees were very attentive and had great customer service. I was greeted as soon I got… out of my truck and assisted right away. I didn't even have to wait for someone to acknowledge that I was there. The over all experience, service and expertise was wonderful. I would highly recommend contacting CJ Wahl and his team for any of your vehicle services.They upgraded their service department!
by toddwhite42 on 02/26/2015I have not been back for over 5 years but had to return for a service recall on my Honda. However, I was impressed by their new service remodel. Pretty fancy stuff. I was also greeted at my car and they made it simple. I will now return… again for my maintenance. ThanksExcellent Timely Service!
by ellerich on 02/25/2015Amazing, friendly, and prompt service. I didn't have to wait at all to get my car serviced and they keep in contact with me regarding my car's needs the entire time along with an exact quote on costs. Not only that, but they got my car… done before estimated time which was more than I could ask for. I would definitely return and recommend Klein Honda to everyone I know. Thank you CJ and your entire team.Klein Honda helped me save a lot of money on my Pilot!
by samanthag on 10/02/2008My husband and I recently moved into the Seattle area from California. We had a Honda Pilot that needed to be serviced. The service light alert popped up in the dash and we did not know where to take our Pilot in for servicing. I started to… search for recommended local Honda dealers on google.com and city search and noticed that I had a couple of choices, but I wanted to get my Pilot serviced by a reputable dealer. So I read several dealer reviews and decided to go with the dealer that had the most positive feedback. I wanted to be certain that I was going to be treated well and receive a fair price because in the past I was taken advantage of. (I will not provide the dealer name that did this to me in California). The recommended dealer was Klein Honda, so I called them up and scheduled an appointment. When I brought my car in for servicing, Klein Honda promptly greeted me and asked if I wanted a shuttle ride or wait in the lounge until my car was done. I thought that was just wonderful that they gave me options. I decided to wait and the car was serviced faster then expected. At checkout when paying for my bill they asked me if I was a Klein Honda rewards card member. I replied no and then my service advisor proceeded to explain the details of the program. He showed me how I can save a lot of money today and on every service visit. I decided to register for the program and my bill was cut in half. I remembered that everyone I came into contact with at Klein was happy and energetic. I had a great experience with this dealer and will return in the future when my Pilot needs more servicing.A Good Find for my honda
by mtolovana on 11/10/2011updated 06/04/2025i am writing this because i really believe that the people at klein honda are really good and deserve to get a big thank you. i have a three year old honda pilot. i had done my service work at kirkland or bellvue honda as i live between… them but work at boeing. i saw that klein offers a 10% discount to boeing employees so i decided to give them a try. the idea of using the shuttle to get me to work and not having the hassel with my wife redoing her daily plan seemed good. first off the regular oil change at klein is lower than the coupon price at either kirkland or bellevue. no appointment and still easy. i have now used the service department three times so i can say with confidence they are good people to work with and the prices are very good. i would recommend klein to my family and co workers.half a day to waste?
by hondafan26 on 04/13/2011updated 06/04/2025The longest trip to the service center of a dealership ever. I had an appointment at 9:30AM for a warranty one tail light replacement and headrest check ( it needed to be lube). Checked in a little before the appt. time, but the car sat… outside for over an hour. 4 hrs later, They were done. Why bother with the appointment then? That is slow by any standards. I will never go back there for service again.Great Service @ Klein Honda
by imac59 on 02/10/2012updated 06/04/2025Just had our new Honda CR-V in for some parts we ordered. We had a great experience and highly recommend the team at Klein Honda.KLEIN HONDA WILL NOT REPLACE DAMAGED SEAT BELT.
by francesca4 on 07/25/2013updated 06/04/2025A Couple of weeks ago I took I took my 2002 Honda Accord EX for servicing at Klein Honda in Everett, WA and told the service person that my left rear seat belt had to be replaced as it had been slowly fraying to the point that it was now… stuck in the retractor, and it was not unusable. I told him that I was told that seat belts have a life time warranty and he insisted before looking at my seat belt that they did not. When I told him that I did not agree with him he asked to look at the seat belt and said that they would have to charge me $595 to replace it. I went and did some research on the Internet regarding seat belt warranty and found many reviews where people had had a problem with their seat belt and had no problem having them replaced by their Honda dealer. Their dealers replaced their seat belt without question. I went back a few days later with information I had printed from the Internet and asked for the service manager. I was told by the assistant service manager if he could help me as the service manager was not in. I told him about my dispute regarding lifetime seat belt warranty and he told me that the warranty did not apply. You would think that as a service manager he would be knowledgeable about warranties pertaining to Honda. When I tried to show him the information I had printed, he would not even look at it and didn't even offer to look at my seat belt, and again insisted that they did not have a lifetime warranty. I told hm that I was very unhappy about the way this situation was being handled and he told me to come back the following Monday at 11:00 am and talk to the service manager to see what they could do. I can't understand why the left rear seat belt which is rarely used would continue to fray over time to the point of finally getting stuck in the retractor. It is rare for me to have people riding in the back seat and why only the left rear seat belt. Not only do I never allow anyone to drive my car I do not have children or pets that ride in the car at any time. The mileage in my car is barely at 58,000 miles, showing how little it is even driven. I came back the following Monday for my appointment with the service manager prepared with my 2002 Warranty Information and when I told the receptionist that I had an appointment at 11:00 am with the service manager no one knew about it. I was told to wait and when the service manager asked me about my problem, I explained it to him and again, without looking at my seat belt said they did not have a warranty. I took him out to look at my belt and showed him my warranty information book and told him to read it. The book reads: "Honda will repair or replace at it's option any Honda seat belt that fails to function properly during normal use. This includes all parts and labor charges. Under the heading: This warranty does not cover (1) Replacement of a properly functioning seat belt assembly strictly for cosmetic or comfort reasons. (2) Failure caused by abuse, alteration, accidental damage, misuse, or malfunction resulting from a collision. None of these apply to my seat belt, but it seems that the assistant manager read into the warranty what he wanted to read into it and again insisted that the warranty did not apply to my seat belt and refused to do anything about it. Before this seat belt situation happened, I had decided that I was ready to purchase a new Honda and had been talking to the sales department regarding my purchase. But I am very disappointed with the way Klein Honda has dealt with my situation and will never do business with them. It's strange how the service department had been friendly with me as long as they were taking my money for their service, but that friendliness sure changed when I had a dispute about my seat belt, in which case they want nothing to do with me. I keep my cars for 10-12 years and have had three Hondas and have never had any problem with any seat belt. I have asked many of my friends who have Hondas if they have every had a problem with their seat belts and they have stated that their cars, some of which are as old as 15-20 years have never had a seat belt malfunction and they know one who has ever had a problem.These are people who carry children and pets regularly in their car and their seats have had some damage by wear and tear and abuse, but never the seat belts. My car in perfect condition inside and out and in fact every car that I have sold had been purchased from me by someone who knows how well I maintain my cars. I now have three people who want my car when I decide which car to buy. I don't even allow food or drink in my car. I have a lot of friends who have Hondas, but I will let them know not to do business with Klein Honda. I am planning on calling other dealers in the area regarding my seat belt and see what kind of response I get to determine whether I want to purchase another Honda or go with Camry instead. I will also call the Better Business ureau. I also plan to contact the Honda Headquarters regarding my dispute and put in a complaint. I will also post my dissatisfaction with Klein Honda on the Internet.
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About our dealership
Welcome to Klein Honda in Everett. Family owned and operated since 1976. Big Sale going on now. 7 years or 100,000 miles powertrain limited warranty and towing coverage already included at no charge. Klein has provided you with another 2 years or 40,000 miles for your vehicle’s powertrain limited warranty coverage. Plus, the Honda Service Pass is included as well. In addition, you get 24/7 roadside assistance for 3 years or 36,000 miles. Please sign in or create a profile online at KleinHonda.com for a better online sales experience so you can save time, explore payment options, get financing, value your trade, save and compare vehicles, or schedule a test drive. Our Honda inventory is well-loved, from Car of the Year awards to 10 Bests, Top Safety Picks to Best Buys, and is full of award-winning, top rated new Honda models. We sell a lot of vehicles - Trust, Value, and Quality. Thank you for supporting us.
What sets us apart
7 years or 100,000 miles powertrain limited warranty coverage
3-Day Buyer Confidence Exchange Program
$1,000 Trade-in Bonus Special Offer Available
Honda Service Pass
Longest family owned and operated Honda Dealership in the Northwest
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish