Customer Reviews of Mercedes-Benz of Bellevue
Review type:
2019 Jeep Rubicon
by David Walk on 05/07/2025I recently had the pleasure of purchasing a vehicle from Mercedes-Benz in Bellevue, and I couldn't be happier with the experience. I worked with Nicholas in sales, and he was absolutely a joy to work with throughout the entire… process. From the very beginning, Nicholas went above and beyond to ensure I had all the information I needed. He sent me detailed videos of the car, and we communicated through texts and calls. Nicholas was always prompt in returning my messages and worked tirelessly to get me the best price possible. Thanks to his dedication and excellent customer service, I ended up purchasing a 2019 Jeep Rubicon with zero regrets. The entire experience was smooth and enjoyable, and I truly appreciate all the effort Nicholas put into making it happen. If you're in the market for a new car, I highly recommend visiting Mercedes-Benz in Bellevue and working with Nicholas. You won't be disappointed!2025 G 550 purchase at Mercedes Bellevue
by DANNY UMAGAT on 08/07/2024Jeff Lewis at the Sales and Sheneta at the Service Department are "Phenominal"....to say the least!! I give them 100% +++++. I have friends now who are warming up to MB. I have given Jeff's name at MB Bellevue already. Actually, I bought 4… MB when this dealership was still BARRIER MERCEDES.Hi Danny, thank you so much for the positive review! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Monique Gonzalez
by Monique on 07/11/2024Friendly and efficient!Hi Monique, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Disappointing and stressful!
by 206 on 05/19/2024Jeff Lewis assisted me with a purchase of a certified used vehicle, my first Mercedes. He started off by lying to me, saying the model I wanted didn't usually come with a sunroof (only because they could not locate the vehicle they… advertised, the oneI came in to see - that had a sunroof). I purchased a vehicle without a sunroof, and returned it within the 5 day return period to switch it out for a vehicle with a sunroof. The second vehicle had more miles on it, and I was assured it would be a "swap"... another lie. Upon arrival at the dealership, Jeff shoved another piece of paper in front of my face to sign that said the vehicle was $3500 more, despite having written confirmation from the GM that it would be a "swap." Jeff ended up wasting half of my workday going back and forth about this. In delivering the vehicle with a sunroof, I noticed a very dirty windshield and asked that it be cleaned. Jeff forgot to clean it, and I drove it home. I immediately cleaned the windshield and discovered 5 rock chips! I called the Sales Manager (Trent), who was very nice, but at this point I was in tears because of the horrible experience. I drove the car back in the evening to show them the rock chips. I said the windshield would probably crack. Jeff tried to say the windshield was passable for a certified used vehicle. I was then told the dealership does not even check the service loaners when they place them for sale... they just simply check all of the boxes and certify them. Trenton recognized how upset I was.... he said the dealership would order me a new windshield and cover the cost. (Clearly he is much better at customer service to do the right thing!) Two weeks later my windshield cracked from one of the rock chips. I brought my vehicle (with the cracked windshield) in for the windshield replacement a couple of weeks ago, and discovered the service department is also subpar. Chris was my advisor and walked past me without explaining what the next step was... I waited in the waiting area for someone to approach me, but no one did... I had to go find someone. When it came to picking up my vehicle, again, the windshield was very dirty (despite the service advisor putting it through their carwash). He told me the dealership used "reclaimed" water for their carwash.... whatever that means! At this point, I was scared, and asked them to clean off the windshield before I left the lot. I don't trust them, knowing they hide vehicle damage! One would think ,when buying a 50k+ vehicle ,that service and sales would be top-notch. I would steer clear of this dealership when deciding where to spend your money.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 249-7391 to discuss what we can do to help.
It even gets worse. The dealership “forgot” to payoff the first vehicle I purchased and BECU called to say my payment is late! I signed documents to rescind the first transaction, but no one followed through with the bank in the finance department! The only person who helped me with this yesterday was Trenton, the Sales Manager. He said the dealership is fedexing the payoff to BECU. This dealership has wasted a lot of my valuable time. Why would I call the GM? If the GM wants to do anything here, he needs to pick up the phone and call me.
Extremely disrespectful, rude and humiliating behavior from Sales Manager
by Saad on 03/26/2024I had the most disrespectful experience in my life. Back in December, I placed a custom order for GLC 2024. The experience till that point was pretty good and smooth. However, when I went to get delivery of my vehicle; I wanted to trade in… my existing car as well. This is where things took a pretty bad turn. Just to call out; I made a mistake of paying off my vehicle few weeks before my GLC arrived; hence, I didn't have the title with me at that point. As I started talking to the sales person; they mentioned that since I don't have title with me; I need to get confirmation from the bank that car is paid off; which I did. However, they gave an extremely low ball offer, it was much lower than the base kbb trade in value as well. The salesperson mentioned that sales manager is saying that since I don't have title with me right now; therefore, they are adding the risk. So, I told them to let me talk to the sales manager, I talked to the bank and they said that they have already released the title so I should have it in a week or so. So, the sales manager came in, whose name is Tony. They were extremely rude right from the beginning. I asked them a simple question, "If I had title in my hand right now, what would be the offer", even before my question was completed; to my shock Tony said "shush, I am not a gambling man and I don't answer hypothetical questions". I was just shocked that they literally shushed me. I was with my brother, so he tried to repeat the question and the sales manager said to them "look your friend made a STUPID MISTAKE of paying off the car, so the best I can offer is auction price". Upon hearing the "auction price" phrase; I tried to ask them again why auction price and for the second time they said "shush, you are not listening". At this moment I had enough so I just said ok I am not trading in my vehicle. I have really summarized the discussion I had with Mr. Tony. We talked for like 15 minutes and throughout the conversation, they were extremely rude and disrespectful. There were other customers sitting there and it was extremely humiliating and disrespectful behavior. Just to call out; I had custom ordered and bought a brand new GLC from them and this is how Mr. Tony (Sales Manager) treated me. If it wasn't a custom ordered car for which I had waited for months to arrive, I would have stood up and left. I would strongly recommend to shop elsewhere.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 249-7391 to discuss what we can do to help.
Buying a car at Mercedes in Bellevue
by SBarron on 03/17/2024I stopped by on a whim to check out a car in the Mercedes parking lot and I took it for a test drive. Jeff Lewis was the sales person who helped us and he was very friendly and helpful in helping us decide on a car. We never felt pressured… to buy. It was the best car buying experience I have ever had. I have my first Mercedes and I love it!Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Good overall but beware of sales tactics
by Suraj Patil on 02/28/2024Smooth and easy buying process, altough being a first time buyer kinda felt that fell victim to sales tactics from the finance guy. They dont tell you the interest rate that you qualified over the phone even after I had paid $2500… reservation fee and was waiting for the car to clear the CPO process. Then the sales guy tells you an absurdly high interest rate stating that this is what the current market is at. Then the finance guy magically says he can cut down 1.65% if you opt into the mercedes products(extended warranties, protections etc.) which honestly are priced pretty premium and without much explanation or time to understand the process you are just overwhelmed and end up buying things that you dont need tbh. But yeah, love the car so far so all good. Get things in writing from the sales agent of any goodies or accessories that he made promises in the air before the deal.. And remember even when they comfort you for beign your first time buying a car and saying that they understand, everyones out for themselves and definitely just treat you like a cascow at the end of the day.Hello Suraj, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buying a used car
by Oleksandr on 02/17/2024I purchased a used car from this dealership recently. The process of buying a car was simple and hassle-free, and I had a positive experience. From start to finish the entire process went incredibly smoothly thanks to the exceptional… service provided by the dealership staff, especially Derek. The staff of the dealership were professional, polite, and unobtrusive. I would like to thank the staff and especially Derek for the good service.Hi, We are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
Greg is so easy to work with. Goes above and beyond
by Karen H on 12/21/2023Always the best!Hi Karen, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Car
by Happy Camper on 12/18/2023The people at Mercedes of Bellevue were awesome. That car was great detailed and gas tank filled when I picked it up.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Pleasant experience
by Anirudh R on 12/14/2023We did custom order a 2024 GLE 450 from Mercedes - Bellevue. Anita was very good at sharing updates about the car making and delivery process.Once the car arrived, we worked with David on the paperwork. David is professional, responsive,… friendly and cognizant of all the features of the car. The car buying experience overall was really smooth.Hi Anirudh, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nice and responsible
by Gregory on 12/02/2023Every adjustment they can reply and give you a answer quicklyHi Gregory, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
A Mercedes-Benz Dream come true: Reviewing Autonation Bellevue
by Raj Anumula on 10/29/2023Outstanding Mercedes-Benz dealership! and my sales associate Richard made the experience even better. Seamless service, expert guidance. Highly RecommendHi Raj, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. We do hope we can be of assistance in the future. Take care!
Above & beyond!!!!
by litiahj on 09/18/2023I had the opportunity to work with Lorenzo Johnson and let me say, he is going to forever be my first choice!! Lorenzo genuinely cares about you & your vehicle.. He has so much patience!!! I recently built my own mercedes & he basically… held my hand through the process & made sure everything went extremely smoothly. The day my baby came— I was SO EXCITED. The buying process was the easiest and quickest buy I have ever experienced. We were in and out of the dealership within 30 minutes… WOW!!!!!! Not an all day process?? UNHEARD OF! FIVE STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Even after I left the dealership, Lorenzo was very attentive & checked in to make sure everything was going great!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Bellevue! Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient process to trade my car for a new one.
by AldoBenz on 09/10/2023I visited the MB Bellevue to get the latest on PHEV/EV cars. Eventually, I ended up trading my car for a new one, same model. The Sales Associate I dealt with was very patient and guided me through a good way to structure the transaction.… He efficiently responded to my "wish list", enabling me to close the deal. I'm very satisfied with the assistance I received and also with the variety of cars available at the dealership. Definitely I recommend to visit MB Bellevue if in need of a car.Hi Aldobenz, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Bellevue and we hope to be of service again in the future.
My new 2023 Mercedes-Benz AMG SL 63
by Scotts65 on 07/31/2023I went to the dealership looking at a used car. And I met Derek Einfalt my salesman. He was a great help. I drove the used car. We need to talk about price in the show room. The new car SL 63 and couldn’t help myself. I loved it. I… salesman was very helpful. We are able to put a deal together and I bought the car. I’m very happy with the whole transaction.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes, AMG GLE53
by Dean (Dean) on 07/03/2023I look at this rating of a 5 as a reflection on the dealership overall and the sales person, however the main reason for the 5 rating is really due to the sales person - Gregg Prokop. The dealership overall is great too. I would give a 6… rating to Gregg if available. He sold me my first Mercedes three years ago, and I came back to purchase a car from him for my wife. Gregg is a professional and focuses on delivering the highest level of customer service, during the purchase process but more importantly after the process as well. He has been with the dealership for over 20 years. Buying a new car is always somewhat of a pain, however Gregg makes it as best as possible.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wonderful experience
by KajsNels on 06/09/2023Nicholas and Mark made me experience buying my first car so great. I never felt pressured and they help me find the person car to fit all my needs. I really felt cared about.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Review
by Rriggles on 06/04/2023Sales process took twice as long as it should have. That’s 4 hours I will never get back.Thank you for taking the time to share your feedback with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (425) 249-7391 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Exceptional Car-Buying Experience at MB Bellevue with Heru Tarjoto
by Alex Yang on 05/23/2023I recently had the pleasure of purchasing a Mercedes Benz GLC 300 from Mercedes Benz Bellevue, and it was, without a doubt, the most seamless and enjoyable car-buying experience I've ever had. The level of professionalism, efficiency, and,… most importantly, warmth that Heru Tarjoto exhibited throughout the process was genuinely commendable. I appreciate the follow-ups from Heru post-purchase. His continued dedication shows me that he doesn't just see this as a one-time transaction but rather as the beginning of a relationship built on trust and mutual respect.Hi Alex, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
It was fine
by Barry Womb on 05/02/2023My experience with BMB was decent. A bit longer than I hoped for (isn’t it always?) but it was fine. The payment calculators online should really include tax. I went in with a solid idea of what I could/would pay based on the kbb app.… However at the end of the process, I had to add another year to the loan, and ended up with a monthly payment that was about $200.00 more than anticipated. The last time I bought a car, I used a car broker. Nothing against BMB (they were good), but I will probably go back to that next time. Just less hassle all around.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello David, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Thanks for the recommendation, and have an amazing day!
by Nyla Silvester on 05/09/2025