Mercedes-Benz of Bellevue

Jeff Lewis assisted me with a purchase of a certified used vehicle, my first Mercedes. He started off by lying to me, saying the model I wanted didn't usually come with a sunroof (only because they could not locate the vehicle they advertised, the oneI came in to see - that had a sunroof). I purchased a vehicle without a sunroof, and returned it within the 5 day return period to switch it out for a vehicle with a sunroof. The second vehicle had more miles on it, and I was assured it would be a "swap"... another lie. Upon arrival at the dealership, Jeff shoved another piece of paper in front of my face to sign that said the vehicle was $3500 more, despite having written confirmation from the GM that it would be a "swap." Jeff ended up wasting half of my workday going back and forth about this. In delivering the vehicle with a sunroof, I noticed a very dirty windshield and asked that it be cleaned. Jeff forgot to clean it, and I drove it home. I immediately cleaned the windshield and discovered 5 rock chips! I called the Sales Manager (Trent), who was very nice, but at this point I was in tears because of the horrible experience. I drove the car back in the evening to show them the rock chips. I said the windshield would probably crack. Jeff tried to say the windshield was passable for a certified used vehicle. I was then told the dealership does not even check the service loaners when they place them for sale... they just simply check all of the boxes and certify them. Trenton recognized how upset I was.... he said the dealership would order me a new windshield and cover the cost. (Clearly he is much better at customer service to do the right thing!) Two weeks later my windshield cracked from one of the rock chips. I brought my vehicle (with the cracked windshield) in for the windshield replacement a couple of weeks ago, and discovered the service department is also subpar. Chris was my advisor and walked past me without explaining what the next step was... I waited in the waiting area for someone to approach me, but no one did... I had to go find someone. When it came to picking up my vehicle, again, the windshield was very dirty (despite the service advisor putting it through their carwash). He told me the dealership used "reclaimed" water for their carwash.... whatever that means! At this point, I was scared, and asked them to clean off the windshield before I left the lot. I don't trust them, knowing they hide vehicle damage! One would think ,when buying a 50k+ vehicle ,that service and sales would be top-notch. I would steer clear of this dealership when deciding where to spend your money.