Customer Reviews of AutoNation Ford Bellevue
Review type:
AWESOME STAFF
by Teresa S on 05/01/2024
Every employee was super nice. Felt no pressure to buy witch was nice. Matt explained everything in detail & answered all of our questions. I would recommend Autonation Bellevue to all my friends and family.
162 reviews
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Wonderful service
by SE16410 on 05/20/2025Ford AutoNation in Bellevue was great. They were efficient, smart, and wonderful to work with. Top quality treatment and services. I highly recommend them.Rattle in the rear
by Hopeful on 05/08/2025AutoNation found the mystery rattle that had bugged me for more than a year. It was a loose shock absorber. Even though it was beyond the warrantee, I had not driven enough to loosen it, so the repair was on them. I appreciated the… delivery service and the easy turn around.Oil service and inspection
by Rahung415 on 04/29/2025updated 05/05/2025Overall great service and pickup and drop of options service was also convenient and professional. Love Auto nation ford of Bellevue.Absolutely horrible!
by QueenCoronel on 09/01/2024If I could give zero stars I would. Their level of Customer service is horrible. This truly is the worst dealership out there. Do not trust anyone there especially Alper, Rhonda and Chris. Long story short, I was lied to, my car was signed… off that it went through a 125 point inspection but come to find out, it never was properly inspected at all, the mechanic just lied and signed off on it anyway. Watch yourself if you purchase a car from this dealershipAWESOME STAFF
by Teresa S on 05/01/2024Every employee was super nice. Felt no pressure to buy witch was nice. Matt explained everything in detail & answered all of our questions. I would recommend Autonation Bellevue to all my friends and family.Review of Tim Stakkested
by the mav on 02/05/2024Excellent service from Tim. I have texted him several times with some questions regarding my 24 Ford Maverick and he always comes up with the answer.Sales Process a refreshing change!
by Ron S on 12/13/2023I purchased a late model Subaru Outback a week ago. As a longtime dealership employee, the pricing strategy was refreshing and welcome. I was treated well, my trade was quickly appraised and a fair value given, and we had a smooth… transaction. There were a couple small items on the vehicle found during the road test and delivery (needed a new battery and second key) but those items were quickly rectified. All in all, a very positive experience. The staff and management were respectful, straight shooting, and communicated well with me, before, during, and after the sale.Thorough Service
by AnnieMV on 12/08/2023Donovan was excellent in helping me out. He explained everything thoroughly and clearly. He gave his honest opinions and was kind.Friendly Service
by tbenner on 12/07/2023The associate that helped me, Erica, was very friendly. Being a female sometimes dealing with cars, even just in service, can feel intimidating but Erica was welcoming and set me at ease. She talked to me as she worked through the quote and… was great at communicating with me after the car was in for service, texting me with updates. Even once I picked up the car I didn't have windshield wiper fluid and she quickly found someone to come out and fill it up.Matt is horrible and Autonation celebrates that
by Georgiana on 12/04/2023I initially worked with Matt Stockton on purchasing a new car. My experience was horrible. First of all, Matt is [non-permissible content removed]. You know the greasy car salesmen you see in movies that try to swindle you? That's… Matt. First of all, he lied to my face saying that if I buy a new car, I have to get dent and appearance protection, or else I can't buy the car. Once I talked to the GM later, I found out this was a lie. Later on, Matt kept giving me calls after the purchase had already been made, a few times to ask if I want to buy a car (???), the last time to force me into getting a different vehicle than the one I order cause it was on the lot. I refused and he laughed at me saying that 9 out of 10 people would take this deal. Autonation took him off my case and I worked with Tim who is amazing and super nice and kind - this review is not for him or for Chris who also was amazing. This review is for the way Autonation operates. They celebrate sexists and I kept getting emails from Matt. Now, I just got my registration certificate, and Autonation perhaps thought it is funny to write Matt's name in pen on the top of my certificate. It's been exhausting, cause this all has been happening over the course of 6 months. Every time I email someone and state that this is not OK, they ignore my complaint in a very Seattle-like way (ignore it and wish me a great day). After coming to this country a year ago, I have never felt treated in a worse way and I feel like Autonation ignores the bad things their employees do and actually celebrate it.The Incredible Service
by James Lauinger on 11/22/2023Truly a one stop shop for both quality service and quality cars! Walked in and met Jim Stakkestad, within a few hours of paper work and good conversation, I rode home in a new to pre pre-owned Honda Civic that I truly love. Part of the… incredible service was their direct link to my bank and loan office, and to Enterprise Car Rentals, allowing me to just leave the rental at the Auto Nation lot. Everything made incredibly easy! Their Incredible Service is like no other car dealings I have experienced.WOW!
by Coolstuff on 11/24/2023From beginning to end with John Sell and Ernesto, doing the pick up, it was flawless, except of course for the bill.F150 Service
by Kevincallan on 11/23/2023Seamless, in and outBellevue Serice Department
by Lizzywish on 10/30/2023I was a bit disappointed by the customer service and communication. I had to call 3 times to get updates on my vehicle. I was told I would get return calls and that did not happen.Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (425) 243-5203 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
My Black Diamond
by Ritaanna on 10/27/2023My over-all experience was the best. Jacob was so helpful. His team members also were great. I really enjoyed myself. Thank you Jacob, and your awesome team members.incredibly bad communication
by Richard on 10/20/2023The service dept has terrible customer service. They don't answer the phone. They don't return phone messages. They are closed when their hours stated in their phone message said they would be open. (In desperation I visited in person to… find out status of my vehicle.) They didn't start working on my vehicle until weeks after the appointment. Finally my vehicle was reassigned to a new service advisor, John Sells, who has been helpful.Hi Richard, thank you for taking the time to share your feedback with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (425) 243-5203.
Replacing key fob
by maycreek on 10/10/2023The gentleman that helped me was gracious and seemed interested in my plight. I had to get a a new key fob for my husband. He even helped me fix a little software glitch in my car.Ford F150 V8 Truck
by Service1 on 10/08/2023I left the car at the dealership on Friday, got a call from my service person around 11:30 A.M. and he left me a message. I really was frustrated because I left multiple (3 or more) messages and never heard back. Eventually called back on… the Tuesday the next week and finally got to him. Found out that he was holding the truck because a part was ordered (UAW strike is causing delay). I came in on Wednesday and picked up the truck until the part can be received from Ford. Not good response.Hi, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (425) 243-5203 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Smooth, low pressure purchase with great car availability
by Adrian Bentley on 10/09/2023On Thursday I found out my car that had been in an accident was totaled. I called many dealerships to set up test drives on Friday. Tim at Ford Bellevue responded very quickly and was able to set up a test drive for a Mach-e for Friday… morning. We came in, did the test drive, which was very smooth and low pressure. After test driving several other cars we decided to buy one that afternoon. They were able to get through the purchase process reasonably quickly. Tim and everyone else at Ford Bellevue was very nice and helpful leading to a great purchase experience.Great selection, great sales team
by RockClimber on 09/28/2023I had the best sales experience with RHONDA DORIAN. It started with a promptly returned phone call from an internet inquiry. Continued with clear communications and logistics to connect in person. Resulted in the most fun test drive of my… life! When it came to purchasing, the dealership prices and offer for my trade-in was fair. There was no hassles. Highly recommend working with RHONDA DORIAN. Very knowledgeable, attentive to details, and she really made it fun to buy a new vehicle. Thank you Rhonda!Came in ignorant to the Mustang Mach E, walked out with one
by krosman on 09/27/2023Jacob L was awesome. If you are a car person, Jacob will return in kind. Jacob knows cars and hears what you are saying. Came in with a buddy to look at the Mustang, Jacob appreciating my buddy and I were car guys, he brought us over to… the Mach E and let us know what we might be missing and wow were we missing. Appreciate that the dealership also did not add dealer markup (except on Mustang Dark Horse). Friendly bunch not doing high pressure sales.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (425) 243-5203 to discuss what we can do to help.
by Presley Palmer on 09/04/2024