AutoNation Ford Bellevue
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Dealership Service Review
service Rating
incredibly bad communication
Written byon 10/20/2023
The service dept has terrible customer service. They don't answer the phone. They don't return phone messages. They are closed when their hours stated in their phone message said they would be open. (In desperation I visited in person to find out status of my vehicle.) They didn't start working on my vehicle until weeks after the appointment. Finally my vehicle was reassigned to a new service advisor, John Sells, who has been helpful.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Destiny Jarvis on 10/25/2023
Dealer Response
Hi Richard, thank you for taking the time to share your feedback with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (425) 243-5203.
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