Koons Buick GMC of Woodbridge
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Customer Reviews of Koons Buick GMC of Woodbridge
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3 service reviews
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Roof leaking since new 2021 danali gmc
by Mike bush on 10/18/2024Two visits and still roof leaks. And they gave me my truck back with dirt and water spots all over truck.Damaged Rims Resulting From Tire Change
by Buick Verano Owner on 11/11/2023My rims were damaged when they put on 4 new tires October 30, 2023.We are concerned to hear that you had a negative experience here and we would like to ensure that your service concerns are resolved. Please give me a call so that I can assist you. Brian Groleau - Service Director - 703-494-7121
Service Department
by TS on 06/20/2023Matthew from the Service Department, did not provide good service. He didn't listen to my concerns as a customer. I asked him to check my taillights because I was having brake light issues ( he said he did ). Once I arrived to pick my… truck up I noticed the passenger side taillight wasn't working, however my truck passed a VA state inspection. How can my vehicle pass an inspection with a broken taillight. The taillights were under warranty so I guess Koons GMC of Woodbridge was trying to cut corners and save money 💰 by not replacing both taillights. I wonder how many other people have experienced this 🤔I apologize for the mix-up. We strive to provide excellent customer service and it's disappointing to hear that your concerns were not addressed properly. I would like the opportunity to look into this matter further and ensure that we rectify the situation. Please reach out to me at your earliest convenience so we can discuss this in more detail. Thank you, Lauren Cody - Customer Relations Manager - 7034947121
About our dealership
Mike, I'm sorry to hear about the ongoing issues with your truck. We strive for quality service and it seems we fell short. Please reach out so we can address these concerns directly and make things right for you. Thank you, David Perez - General Sales Manager - david.perez@koons.com
by Koons Woodbridge Buick GMC on 10/19/2024