Today 9:00 AM - 9:00 PM
Customer Reviews of Hall Chrysler Dodge Jeep RAM Virginia Beach
Review type:
UPDATE
by Lora More on 06/05/2026
Cornelius was AMAZING — five stars! He made my husband and me feel welcome and comfortable from the start. He was professional, communicative, and genuinely focused on helping us find the right vehicle for our needs rather than simply… making a sale. He went above and beyond to ensure we felt confident in our decision. I highly recommend asking for Cornelius.
During our test drive, we noticed the front driver's side tire had a leak and the rear passenger-side tire had a nail in it. Cornelius immediately assured us the issues would be taken care of, and they were repaired before we took delivery of the vehicle.
Unfortunately, our experience after the purchase was much different.
The day after bringing the vehicle home, the check engine light came on after it sat overnight in our driveway. My husband used an OBD2 reader, which indicated an ignition coil 4 failure. I immediately contacted Cornelius, and we brought the vehicle back to the dealership.
When we arrived, we were told the issue would be addressed, and we were provided with a loaner vehicle. However, communication became inconsistent. After several follow-up texts, we received very few updates other than being told the vehicle was still being diagnosed and that we should not worry because the dealership would do the right thing.
Eventually, Dennis called to let us know the vehicle was ready for pickup, but he was unable to explain what had been diagnosed or repaired. Given our concerns, he invited us to come in and discuss our options.
When we arrived, the atmosphere felt noticeably tense. My husband asked whether we could simply cancel the deal and get our trade-in vehicle back. We were told that was not an option and that our only choices were to keep the vehicle or use the dealership's 7-day exchange program.
We explored adding a bumper-to-bumper warranty for peace of mind since I spend a significant amount of time driving for work. Our options were either paying approximately $900 upfront to add the coverage immediately or increasing our monthly payment by about $100 for coverage that would not begin for at least 60 days. Neither option felt reasonable, so we looked at alternative vehicles on the lot. We found one that was very similar to the vehicle we purchased, only to learn that we would need to bring an additional $5,000 to make the deal work.
Ultimately, we decided to keep the original vehicle.
What disappointed us most was our interaction with Dennis. Several comments came across as dismissive and unnecessarily sarcastic. He appeared frustrated by our concerns and often seemed unwilling to acknowledge them. Rather than helping us feel confident in our purchase, the conversation left us feeling uncomfortable and unheard.
While Cornelius provided exceptional customer service and was a pleasure to work with, the handling of our concerns after the sale significantly impacted our overall experience. If you're considering purchasing a vehicle here, I hope your post-sale experience is better than ours.
Update June 2026:
**UPDATE**
The GM(Christian) got wind of my review. Called and immediately went to work to do what she could to make the situation right.
Christian worked us into a newer vehicle with the same specs as the damaged one(which the check engine light came on again today) and little change to our original agreed upon amounts.
The whole process today was much smoother and less stressful.
Needless to say if it wasn't for Christian and Cornelius this experience would not have gotten better.
Cornelius was AMAZING — five stars! He made my husband and me feel welcome and comfortable from the start. He was professional, communicative, and genuinely focused on helping us find the right vehicle for our needs rather than simply making a sale. He went above and beyond to ensure we felt confident in our decision. I highly recommend asking for Cornelius.
During our test drive, we noticed the front driver's side tire had a leak and the rear passenger-side tire had a nail in it. Cornelius immediately assured us the issues would be taken care of, and they were repaired before we took delivery of the vehicle.
Unfortunately, our experience after the purchase was much different.
The day after bringing the vehicle home, the check engine light came on after it sat overnight in our driveway. My husband used an OBD2 reader, which indicated an ignition coil 4 failure. I immediately contacted Cornelius, and we brought the vehicle back to the dealership.
When we arrived, we were told the issue would be addressed, and we were provided with a loaner vehicle. However, communication became inconsistent. After several follow-up texts, we received very few updates other than being told the vehicle was still being diagnosed and that we should not worry because the dealership would do the right thing.
Eventually, Darius called to let us know the vehicle was ready for pickup, but he was unable to explain what had been diagnosed or repaired. Given our concerns, he invited us to come in and discuss our options.
When we arrived, the atmosphere felt noticeably tense. My husband asked whether we could simply cancel the deal and get our trade-in vehicle back. We were told that was not an option and that our only choices were to keep the vehicle or use the dealership's 7-day exchange program.
We explored adding a bumper-to-bumper warranty for peace of mind since I spend a significant amount of time driving for work. Our options were either paying approximately $900 upfront to add the coverage immediately or increasing our monthly payment by about $100 for coverage that would not begin for at least 60 days. Neither option felt reasonable, so we looked at alternative vehicles on the lot. We found one that was very similar to the vehicle we purchased, only to learn that we would need to bring an additional $5,000 to make the deal work.
Ultimately, we decided to keep the original vehicle.
What disappointed us most was our interaction with Darius. Several comments came across as dismissive and unnecessarily sarcastic. He appeared frustrated by our concerns and often seemed unwilling to acknowledge them. Rather than helping us feel confident in our purchase, the conversation left us feeling uncomfortable and unheard.
While Cornelius provided exceptional customer service and was a pleasure to work with, the handling of our concerns after the sale significantly impacted our overall experience. If you're considering purchasing a vehicle here, I hope your post-sale experience is better than ours.
Have feedback for this dealer?
3 reviews
Sort by:
UPDATE
by Lora More on 06/05/2026Cornelius was AMAZING — five stars! He made my husband and me feel welcome and comfortable from the start. He was professional, communicative, and genuinely focused on helping us find the right vehicle for our needs rather than simply… making a sale. He went above and beyond to ensure we felt confident in our decision. I highly recommend asking for Cornelius. During our test drive, we noticed the front driver's side tire had a leak and the rear passenger-side tire had a nail in it. Cornelius immediately assured us the issues would be taken care of, and they were repaired before we took delivery of the vehicle. Unfortunately, our experience after the purchase was much different. The day after bringing the vehicle home, the check engine light came on after it sat overnight in our driveway. My husband used an OBD2 reader, which indicated an ignition coil 4 failure. I immediately contacted Cornelius, and we brought the vehicle back to the dealership. When we arrived, we were told the issue would be addressed, and we were provided with a loaner vehicle. However, communication became inconsistent. After several follow-up texts, we received very few updates other than being told the vehicle was still being diagnosed and that we should not worry because the dealership would do the right thing. Eventually, Dennis called to let us know the vehicle was ready for pickup, but he was unable to explain what had been diagnosed or repaired. Given our concerns, he invited us to come in and discuss our options. When we arrived, the atmosphere felt noticeably tense. My husband asked whether we could simply cancel the deal and get our trade-in vehicle back. We were told that was not an option and that our only choices were to keep the vehicle or use the dealership's 7-day exchange program. We explored adding a bumper-to-bumper warranty for peace of mind since I spend a significant amount of time driving for work. Our options were either paying approximately $900 upfront to add the coverage immediately or increasing our monthly payment by about $100 for coverage that would not begin for at least 60 days. Neither option felt reasonable, so we looked at alternative vehicles on the lot. We found one that was very similar to the vehicle we purchased, only to learn that we would need to bring an additional $5,000 to make the deal work. Ultimately, we decided to keep the original vehicle. What disappointed us most was our interaction with Dennis. Several comments came across as dismissive and unnecessarily sarcastic. He appeared frustrated by our concerns and often seemed unwilling to acknowledge them. Rather than helping us feel confident in our purchase, the conversation left us feeling uncomfortable and unheard. While Cornelius provided exceptional customer service and was a pleasure to work with, the handling of our concerns after the sale significantly impacted our overall experience. If you're considering purchasing a vehicle here, I hope your post-sale experience is better than ours. Update June 2026: **UPDATE** The GM(Christian) got wind of my review. Called and immediately went to work to do what she could to make the situation right. Christian worked us into a newer vehicle with the same specs as the damaged one(which the check engine light came on again today) and little change to our original agreed upon amounts. The whole process today was much smoother and less stressful. Needless to say if it wasn't for Christian and Cornelius this experience would not have gotten better. Cornelius was AMAZING — five stars! He made my husband and me feel welcome and comfortable from the start. He was professional, communicative, and genuinely focused on helping us find the right vehicle for our needs rather than simply making a sale. He went above and beyond to ensure we felt confident in our decision. I highly recommend asking for Cornelius. During our test drive, we noticed the front driver's side tire had a leak and the rear passenger-side tire had a nail in it. Cornelius immediately assured us the issues would be taken care of, and they were repaired before we took delivery of the vehicle. Unfortunately, our experience after the purchase was much different. The day after bringing the vehicle home, the check engine light came on after it sat overnight in our driveway. My husband used an OBD2 reader, which indicated an ignition coil 4 failure. I immediately contacted Cornelius, and we brought the vehicle back to the dealership. When we arrived, we were told the issue would be addressed, and we were provided with a loaner vehicle. However, communication became inconsistent. After several follow-up texts, we received very few updates other than being told the vehicle was still being diagnosed and that we should not worry because the dealership would do the right thing. Eventually, Darius called to let us know the vehicle was ready for pickup, but he was unable to explain what had been diagnosed or repaired. Given our concerns, he invited us to come in and discuss our options. When we arrived, the atmosphere felt noticeably tense. My husband asked whether we could simply cancel the deal and get our trade-in vehicle back. We were told that was not an option and that our only choices were to keep the vehicle or use the dealership's 7-day exchange program. We explored adding a bumper-to-bumper warranty for peace of mind since I spend a significant amount of time driving for work. Our options were either paying approximately $900 upfront to add the coverage immediately or increasing our monthly payment by about $100 for coverage that would not begin for at least 60 days. Neither option felt reasonable, so we looked at alternative vehicles on the lot. We found one that was very similar to the vehicle we purchased, only to learn that we would need to bring an additional $5,000 to make the deal work. Ultimately, we decided to keep the original vehicle. What disappointed us most was our interaction with Darius. Several comments came across as dismissive and unnecessarily sarcastic. He appeared frustrated by our concerns and often seemed unwilling to acknowledge them. Rather than helping us feel confident in our purchase, the conversation left us feeling uncomfortable and unheard. While Cornelius provided exceptional customer service and was a pleasure to work with, the handling of our concerns after the sale significantly impacted our overall experience. If you're considering purchasing a vehicle here, I hope your post-sale experience is better than ours.THIS DEALERSHIP GIVES GREAT AND AFFORDABLE SERVICE...
by Effie on 02/06/2026Kasey was the best. The service was great. She was very kind, very supportive, professional, and just a breath of fresh air when I was so frustrated. She made me feel so valued. She walked me through every step, helped me get the best… price, and got my truck running perfectly after going to several repair shops that gave me the wrong information. My truck that was down for months due to all the other service shops having me fix the wrong thing. Hall CDJR diagnosed it in a few hours and I got my truck back the next morning. They also provided me a ride home when I dropped of my truck, and came back to my house and picked me up when it was time to pick it up. Overall the prices were great being a dealership (I am not used to such affordable pricing for repairs at a dealership). My overall experience was great and stress free and Kasey made this experience wonderful, she is a gem and I will definitely come back for all my service needs.Questionable Practices
by Ctabaridavis on 02/01/2026I used to be a loyal customer of Hall Chrysler Dodge Jeep Ram on Virginia Beach Blvd, but my last three visits have progressively gotten worse. Unfortunately, my most recent visit will be my last. I scheduled an appointment to repair my… inoperable windshield wipers and, since my inspection was due, I also requested a state inspection. After dropping my vehicle off, I received a text stating they had diagnosed the wiper issue and were recommending additional items. In that same message, I was told I had two broken bolts on the exhaust manifold (one on each side) that would cause my vehicle to fail inspection. This was news to me, so I immediately told the service agent to proceed with repairing the windshield wipers but not to perform the inspection. I was then informed that the inspection sticker had already been removed and that I would be issued a rejection sticker. I was both upset and confused. I dropped my vehicle off knowing it would not pass inspection with inoperable windshield wipers, so how was an inspection performed before the wipers were repaired? When I asked, I was told that when my vehicle was pulled in, the inspection sticker was removed immediately during the diagnostic process. My issue is the order of operations. If I brought my vehicle in primarily for a repair--and only requested an inspection as well--the repair issue should have been diagnosed and communicated to me before performing the inspection. Instead, my inspection sticker was removed before I was advised of the problem or the cost. Once that sticker was gone, I felt forced into a situation where my only options were to pay for repairs or leave with a rejection sticker. That does not sit right with me. I believe a business should operate honestly and not take advantage of customers through procedural pressure. The way this was handled made me feel boxed in rather than informed. What made the situation even worse is that I've only taken my vehicle to Hall, and they recently replaced both left and right catalytic converters. It's ironic that I'm now being told bolts on the exhaust manifold are broken. I am a card-carrying journeyman inside machinist working in ship repair. I understand that bolts don't typically "just break off." While I can't prove when or how it happened, it certainly raises questions. After reflecting on this experience, I truly feel dissatisfied and taken advantage of. I did respond to an email from the service manager asking if I was satisfied. After expressing my concerns, I received a text saying they would see what they could do about the broken bolt- after 3 weeks of hearing no response, I post a review on google. I then received a message stating they could perform the repairs at worst case $1450. But the repair work they performed replacing my catalytic converter did not involve my exhaust manifold. I will maintain this evidence and share with everyone I speak with about car service. Very disappointingThank you for your feedback. We apologize for any inconvenience this has caused you. It is our understanding that you have already spoken to our Service Manager, Jason Mays, and that he went over the state law where it is required to remove the state inspection sticker prior to being checked by the technicians. We strive to provide the best service possible and hope you will allow us the opportunity to assist you in the future. If we may be of further assistance, please do not hesitate to reach out to Jason directly at 757.498.2200. Thank you.
The following reviews are more than two years old. They are not included in the overall rating.
20 reviews
Great new Jeep purchase
by dlhall2 on 08/08/2019I went to Hall and bought a new Jeep Cherokee. It was overall a great experience. Shane was super helpful and led us through the purchase. Highly recommend Shane and Hall dealership.Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
TOMMY HANCOCK is the man!
by robfam6dad on 02/12/2018After an accident which totaled my truck (purchased through Tommy Hancock at Hall), we took a trip to a local dealership near our new home (in Maryland). After waiting for some time, asking for help, then getting an hourly employee and not… a salesman, we were given a less-than-desirable purchase offer. We knew we had to come home, so we drove 4 hours to see Tommy. We called him first, and he helped us shop online and over the phone for two vehicles. One to replace the truck, and one to upgrade my wife to a vehicle large enough to fit our entire family. When we arrived, Tommy had all the paperwork ready, a vehicle specialist waiting to give us a tour and test drive of both of our new vehicles, which were already detailed and had big red bows on the hoods. The entire process took less than a couple hours and we were on our way home. Thank you Hall for Tommy and his support crew. We will ALWAYS shop Hall first (as long as Tommy is there of course)!Congratulations on both your new vehicles! We're so glad that you and your wife left our dealership satisfied! If you have any additional questions or needs, don't hesitate to reach out! Safe travels!
Service With A Smile and a great attitude. (Terrence)
by BCoffee on 08/22/2017I want to say that Terrence did a great job with my car today. He went above and beyond to show me what had happened to my Right Front Tire and to also show me that it was going to be patched. I would recommend Hall Chrysler Dodge Jeep Ram… to anyone. I purchased my Jeep Renegade Latitude from there and the care I have received from day one has been excellent. Terrence deserves to be Employee of the Month or Quarter, he makes everyone feel at home while keeping everyone updated on there vehicles and also he goes into great detail to explain what Services need to be done to their Vehicle. This is why I only trust this dealership with my vehicle. Brian CoffeeThanks for the positive feedback Brian Coffee! It was our pleasure servicing your Jeep and we would be happy to help with any future vehicle needs. We encourage you to âLikeâ us on Facebook to stay abreast of news and monthly service specials as it would be great to see you again soon. Hall Chrysler Dodge Jeep Ram Virginia Beach would like to genuinely thank you for taking your time to share your experiences with us. Happy driving!
Excellent Experience
by AndyLydiaT on 11/27/2016We just purchased a new vehicle here from Craig Wyne. He was very professional and did an excellent job in getting us the best deal possible in a timely manner. Would highly recommend this dealership when purchasing a vehicle. I've bought… new at many different locations and each time it turns into an all day process. This time was by far the easiest and quickest experience we have had purchasing a new vehicle. Great Job!Good afternoon. Hall Chrysler Dodge Jeep RAM Virginia Beach is delighted to hear that your car buying experience was a memorable one! We are also pleased that Craig was able to assist you with your new purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
Best dealership around
by Deidre553 on 09/03/2016On 7/30/16 I purchased my first brand new car a 2016 dodge dart. Patti was so helpful and did everything she could to get me in a new car,she has definitely secured my lifetime purchase relationship with Hall. When your in the market for a… vehicle stop by Hall Chrysler Jeep on Virginia Beach Blvd and ask for Patti.Got what I came for
by linkmania on 12/19/2015I spent probubly four hours with them working a deal and -got what I wanted for a price I wanted. They are more than willing to work with you to get yoiu to the number you need.Thanks linkmania for the positive review! It was a great experience for our team to introduce you to your new vehicle and I will be sure to share your feedback with them. If you should have any questions as you settle in, please do not hesitate to contact us. Thank you again linkmania for taking the time to review us. Happy driving!
Great service, great people.
by Obee2008 on 11/10/2015Today was amazing. We came in last night and spoke to Craig Wyne(salesman) about the car we wanted and today we finalized everything with D J Jordan(finance manager). They were both very courteous and got us into our new 2014 Ford Fusion… SE without a fuss. Thank you gentleman for the great customer service.Greetings Obee2008! Hall Chrysler Dodge Jeep Ram Virginia Beach would like to sincerely thank you for your positive feedback. Customer satisfaction is priority here at our dealership and we are pleased to hear that you were happy with Craig's and D J's customer service during your visits. We will certainly share your feedback with them! If you should have any questions as you settle in to your 2014, Ford Fusion SE, please do not hesitate to contact us. Thanks again for the wonderful feedback Obee2008 and have a great day!
Excellent
by CDe1aney on 04/27/2015Purchased 2015 Jeep Wranger from salesman Dave Moore. Wonderful and fun experience! Thank you Dave for such Super Sonic Service!CDe1aney, thank you for the kind words. It was our pleasure helping you find a car you love! Happy driving!
Purchase experience
by jab9301 on 02/18/2015Over the years I have come to dislike (being nice) dealing with dealerships so I typically use a car buying service as to minimize the "pain". After using the car buying service, I still found myself visiting 2 dealerships (car buying… service directed) of which the first dealership reminded me as to why I dislike them; however, the second dealership (Hall Auto -Dodge) surprised me. The sales rep as well as the Manager provided just the right amount of assistance (not too aggressive and not too passive) as we worked to find common ground on purchase. I really appreciated the staff's demeanor as well as their ability to "listen" during the brief negotiation phase eventually leading to me driving off the lot with truck of choice at the price that was completely acceptable. I hope they keep this same approach as to support my next purchase.Good evening jab9301. In response to your review, I want to take the time to thank you for praising our dealership. Hall Chrysler Dodge Jeep Ram works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. Please dont hesitate to call or stop in anytime should you need any further services. Thank you again jab9301 and have a great day!
Best car buying experience ever!
by carcrazy38 on 01/09/2015I just purchased a 2013 Dodge Dart from Hall Chrysler Dodge Jeep Ram and I cannot say enough about how pleased I was with the experience. The sales team went out of their way to make the purchase of my vehicle timely and efficient. The… price was more than fair. I would highly recommend this dealership to anyone who is in the market for new or quality used vehicle.Hall Chrysler Dodge Jeep Ram is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2013 Dodge Dart. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!
Awesome Experience
by Maji47 on 12/15/2014I just purchased a 2014 Ram 1500 and was blown away with the ease and overall experience. I started my process with their online sales team and was seamlessly transitioned to their on site sales team on the day of my purchase. All members… were professional, friendly and extremely knowledgeable of their areas of responsibility. The only hiccup, of my entire process, was shifting from sales to finance. The finance officer assigned to me initially showed up with incorrect pricing and paperwork; However, this was promptly corrected and everything went smooth for the remainder of my time there. I would highly recommend this dealership to anyone looking for a professional, friendly, no hassle and no pressure car buying experience.Maji47, thank you so much for your kind words. We appreciate you taking the time to leave us this review. We offer our sincerest apologizes regarding your transition. However, it is very exciting when we meet our customer's expectations. Please don't hesitate to reach out if you need anything at all!
Don't visit
by Jjsmith32 on 08/08/2014August 8 2014 To Whom it May Concern: I am writing this e-mail to explain my experiences with the Jeep Company, as well as a Mile One Dealer (Hall Jeep in Virginia Beach VA.) My experience begins with my purchase of a 2014 Jeep Cherokee… 4cyl Latitude. We purchased the vehicle, and took a trip to Atlanta, GA. We then went to Myrtle Beach, and the Jeep ran great. We then took the jeep which was three weeks old to Philadelphia with four kids, and on the way home, it broke down in Delaware. It was raining, and I was told I could get a rental car, but had to wait until 10:00 the next morning. This meant I would have to get the kids and myself 45 miles down the road in order to get a hotel. I was told there was something majorly wrong with the electrical system, and it would take some time to repair. My father drove up from Virginia to pick us up. The dealer, (Brandywine Chrysler Jeep Dodge RAM) was unable to find the problem, so they contacted Jeep engineering. They did everything that Jeep said to do, and still nothing. They have now opened up a star case, and are supposed to have a field engineer come look at the vehicle. I was talking with the Chrysler corporate office, and told them that I did not feel safe in the $27,000 vehicle and, would like to get another Cherokee ( the exact same model and color). I was then informed that I had to go through the dealer. I went to the dealer, and after 1.5 hours , I was told it falls under corporate. So, I called corporate back, and they said that the dealer was lying. So, I then took the phone into the dealership (Hall Chrysler Dodge Jeep RAM in Virginia Beach), and the manager, Kris B, spoke to the Chrysler care rep. After the call, the manager told me that the rep wanted them to trade the vehicle straight across, and the only thing that I would be required to pay is the DMV fees. He said that the dealership could do it, but would not because then they would be stuck with an overpriced vehicle that has major problems, and they would not be able to sell it on the used car lot. So in the end, I am the one that is stuck with an overpriced vehicle with problems. I then contacted Chrysler care spoke to my case manager Mickey and tried to arrange a rental car i was told i would have to pay for it and then they would refund 35 Dollars a day or I would have to find away back to DE to pick up the rental car. I said this was unacceptable as I asked the first care rep on Friday night if declining the rental car for that night would change my ability to get a rental car she said there would be no problem with getting a rental car in virginia beach. I then asked to speak with his manager and I spoke to a lady named Lupe she was no help either I asked to speak to her manager and I was told that there is no one higher above her. I would like to caution any potential buyers to look in a different direction then a Chrysler product, and to NEVER deal with a Mile One Dealer. As neither one will stand up for the product they push, you may end up like me, with an overpriced vehicle with problems. Unhappy Jeep Customer, Joseph J SmithHorrible Experience
by kellys2 on 07/15/2014Worked with the internet sales manager for two weeks, was given an "out-the-door" price for a vehicle I wanted, had a bank check and cash in hand to pay for it when it arrived, but when I got the call from another manager to let me know it… was in, I was told "well, I'm just not going to sell it to you for that" as he raised his voice, arguing with me that it was MY misunderstanding, even though I had the stream of emails showing the conversation with the internet manager that had transpired (which he obviously hadn't read, since he had to keep stopping our conversation to go through the emails). I also had a trade-in vehicle which is in very good condition, but I was offered over $1000 less than what KBB values it at the LOWEST end of FAIR condition (that was sight unseen, but even so, it didn't give me a whole lot of confidence that I was going to get much more for it even if they "appraised" it, which is why I decided to sell it outright. I had listed it, and had people calling and scheduled to come look at it - thank goodness I didn't sell it, I would have been out of a vehicle and not had the $3000 + extra that they wanted from me).notyhd
by notyhead on 02/04/2009Fast,efficient service, reasonable prices, trained techs. Greeted promptly and felt like they were interested in my needs. Would recomend to anyone.Below standards
by the_truth1 on 05/16/2013updated 10/13/2026My family and I went to Hall's Chrysler Dodge Jeep in Va Beach and were quite displeased. We had a trade for a Grand Cherokee; they took my truck without my knowledge or permission to a Toyota dealership up the street to have it appraised.… The best part of this is, is that i didn't even get to test drive a car while I was there, but they got a nice ride in my truck! Then Hall had the audacity to give me an appraisal almost at the lowest KKB value when my Tundra is a 2012 with less then 18k & in immaculate condition. On another note, they didn't even ask me to fill out the privacy act information paper work before they asked me for any of my personal information. I had high expectations from a franchise as well advertised as Hall, but the lack of communication, lack of information, and lack of professionalism was to great.worst car buying expeirence
by maceve488 on 06/15/2013updated 10/13/2026The salesman tried to have me sign a buyers order after telling me it wasn't a buyers order, when it clearly was. He said he needed me to sign it and that it was a maintenance sheet saying that by me signing it will allow them to work on… the car. haha what a LIE. I then tried to leave with my buyers order unsigned and he got the manager involved and the manager did not allow me to leave with my buyers order and got frustrated with me asking. I asked "is it a company policy to not allow to leave with an unsigned buyers order?" Knowing already the answer that it your legal right to leave with that buyers order unsigned and is a CRIMINAL ACT if they do not allow you leave with it. He said yes its company policy. That's all I needed to hear to take my business elsewhere. You do not want to do business with anyone who says "its company policy" to not allow you to leave with an unsigned buyers order. Truth is I have left plenty of dealerships with buyers orders unsigned and no questions asked by the salesman.Virginia Beach Dodge
by eichenlaub on 11/18/2011updated 10/13/2026My wife & I was looking to update our "2003" Grand Caravan with the "2012" Seiing we had bought the van from Virginia Beach Dodge & was pleased with the service we recieved then we felt that we would go back. On the day that we had went to… "look" at the New Grand Caravans we imediatley fell in love with the 2012 Dodge Journey. I feel that if we were to be bombarded by a sales associate the moment we got out of the van we may have never been drawn to our new car. Mauri Wimbush come up to us as we were looking @ the Dodge Journey & began his sales pitch that was very professional. He was dedicated in ensuring that we was getting the best deal possible. Micheal Brown also professional & curtious ensured that we had the lowest interest rate available. Again Virginia Beach Dodge had went above & beyond to ensure our satisfaction. There for I will continue to do business with them as long as I'm in the area.Outstanding sales rep
by MrsJReese on 01/01/2014updated 10/13/2026I purchased my first Honda today but the deal almost didn't go through. I have mixed emotions about the dealership but Tiffany G. the sales rep made the buying experience wonderful, and stress free regardless of the dealerships short… comings. She swiftly an happily corrected the issues regarding my new car and made the purchase personal from the moment I spoke with her on the phone. I will do business and refer friends ONLY because Tiffany G.'s customer service was pleasantly outstanding. She is by far the best sale rep I've had to encounter because she genuinely cared about my purchase and wanted to ensure that I was happy with whatever decision I made.Thank you for your earnest response MrsResse. We appreciate your feedback and will be sure to share your encouraging thoughts with Tiffany and the team! If you should have any further questions or want a little more insight on your Honda, please dont hesitate to contact us! We would love to work with you again soon. [HTML removed]
About our dealership
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Hall Chrysler Dodge Jeep RAM Virginia Beach is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 02/07/2026