Checkered Flag BMW
Customer Reviews of Checkered Flag BMW
Review type:
My BMW x3
Service delays avoided
by Meredith on 06/27/2025My original appointment was Friday 6/20. But I received a text the day before explaining the shop was backed up. I was able to reschedule for Tuesday 6/24. I appreciate the advance notice & having the ability to change to a less busy… day instead. Great communication!Thank you for your feedback, Meredith I'm glad to hear that you appreciated our advance notice and were able to reschedule to a more convenient day. At Checkered Flag BMW, we strive for great communication and customer satisfaction. We look forward to seeing you on your next visit. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
2022 BMW 330i CPO!
by David on 06/24/2025My sales rep Nick was awesome. Really nice guy that helped me search for the perfect BMW I was looking for.Thank you for your kind words, David! I'm glad to hear that Nick provided you with excellent service while helping you find the perfect BMW. At Checkered Flag BMW, we strive to make every customer's experience special. We hope to see you again soon, and enjoy your new vehicle! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Very Accommodating
by Michael on 06/08/2025They really helped out with a medical condition. They did everything they could to make me comfortable and got me in and out quickly.Thank you for your kind review, Michael! I am thrilled to hear that we could assist you during your time of need and make you feel comfortable. At Checkered Flag BMW, we always strive to provide excellent service. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
An experience I'll never forget
by Denzel on 06/10/2025Sarah and her finance team were phenomenal from start to finish. She was professional, knowledgeable, and genuinely cared about making sure I understood everything clearly. The process was smooth, transparent, and respectful. I left with… not just a great vehicle, but an experience I'll always remember. Highly recommend working with Sarah if you're looking for excellence.Thank you so much, Denzel, for your wonderful review! We’re thrilled to hear that you had such a positive experience with Sarah and our finance team at Checkered Flag BMW. It’s always our goal to provide a smooth and respectful process for our customers. We truly appreciate your recommendation and look forward to assisting you with your automotive needs in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Service!
by JCity on 06/10/2025Daniel crushed it. Great communication from start to finish. Friendly, professional, efficient service along the way and great follow-up as well. Thanks Daniel!Thank you for your wonderful feedback! I'm thrilled to hear that you had such a positive experience with Checkered Flag BMW. We pride ourselves on providing friendly, professional, and efficient service. Your appreciation for Daniel’s communication and follow-up means a lot to us. We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
2026 BMW i5 xdrive40 purchase with Tesla trade
by Terry on 06/03/2025updated 06/09/2025Hays took the time to let me take test drives and get comfortable with the final purchase decision. I wasn't entirely sure I wanted to buy a car - but I am sure glad I did. The closing and trade in process was efficient and seamless. Also… the patience demonstrated by Hays and his associate Mauricio in showing me how to operate the car along with the genuine offer to stop by anytime for help was and is appreciated. Fine professional job done by your folks.Thank you for your wonderful feedback, Terry! We’re thrilled to hear that you had a positive experience with Checkered Flag BMW, especially with Hays and Mauricio. It's great to know they helped you feel comfortable with your purchase decision and made the process efficient. We truly appreciate your kind words and hope to see you again soon! Don't hesitate to stop by if you have any questions or need further assistance. Enjoy your new car! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Performance of state inspection
by John on 06/09/2025I set an appointment for service and the service, a state inspection, was performed promptly. Also, Daniel Davis presented me with a written list of potential maintenance items to be conducted in the future but did not pressure me in any… way to have the services performed quickly.Thank you for your wonderful review, John! We're delighted to hear that your state inspection was performed promptly and that Daniel provided you with a thorough list of future maintenance items without any pressure. At Checkered Flag BMW, we strive to ensure a comfortable and transparent experience for our customers. We appreciate your feedback and hope to assist you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Terrific Staff
by Jim F. on 06/06/2025Friendly and professional service advisor (Endya Vines).Thank you for your kind words about our service advisor, Jim! We’re thrilled to hear you had a friendly and professional experience with Endya at Checkered Flag BMW. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Bob S
by Bob on 06/02/2025Kept constantly informed. Knowledgeable and professional staff - comfortable lounge.Thank you for your wonderful review, Bob! We're thrilled to hear that you felt well-informed and appreciated the expertise of our knowledgeable staff at Checkered Flag BMW. We're also glad you enjoyed our comfortable lounge. We look forward to welcoming you back for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service
by Jaysun on 05/28/2025Great communication about vehicle evaluation and repair statusThank you for your wonderful review, Jaysun! I appreciate you choosing Checkered Flag BMW and am glad to hear that you experienced great communication regarding your vehicle evaluation and repair status. We look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
They are the BEST!
by Kim on 05/28/2025efficient, effective, friendlyThank you for the wonderful review, Kim! We're thrilled to hear you found our service at Checkered Flag BMW to be efficient, effective, and friendly. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Checkered Flag BMW
by Satisfied Customer on 05/27/2025We were most impressed with the dedication and professionalism of our salesman, Michael Russell.Thank you for your wonderful review! We’re thrilled to hear that you were impressed with Michael's dedication and professionalism during your visit to Checkered Flag BMW. Our team strives to provide the best experience possible, and it’s great to know we succeeded with you. We look forward to welcoming you back soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Awesome place
by Jennifer on 05/24/2025It's always a pleasure walking into checkered flag BMW service department. Everyone is always kind and helpful and willing to make things right for your needs.Thank you so much for your kind words, Jennifer! We're thrilled to hear that you consistently have a positive experience in our service department at Checkered Flag BMW. Our team is dedicated to providing excellent service, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great buying experience from start to finish!
by Mary on 05/13/2025updated 05/19/2025This is the second car I've bought at Checkered Flag BMW and the entire process was completely painless. No pressure at all and Michael Gilmore is terrific. From ordering my new X3 to the delivery process, everything was easy. I'll… continue to recommend Checkered Flag BMW to my friends and family.Thank you, Mary! I'm thrilled to hear about your positive experience with us at Checkered Flag BMW. It's great to know that Michael made your purchasing process for the X3 easy and enjoyable. We truly appreciate your recommendations and look forward to serving you and your friends and family in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great people working at Checkered Flag BMW
by Juan on 05/14/2025Will Hernandez went out of his way to take care of me. He set up a test drive with Andrew and Jey to help me show them the problem. Once the problem was identified, Will talked to the wonderful Denise who found a loaner car on short notice.… I'm very impressed with the high caliber of employees Checkered Flag BMW has on staff. Although not all the problems were fixed, Will is working hard to set up another appointment. Thank you Will, Andrew, Jey and Denise!Thank you for your wonderful review, Juan! We're thrilled to hear about your positive experience with Will, Andrew, Jey, and Denise at Checkered Flag BMW. Our team strives to provide exceptional service, and it’s great to know they were able to assist you in identifying your vehicle's issues and securing a loaner car. We look forward to seeing you at your next appointment to ensure everything is taken care of. Thank you for choosing Checkered Flag BMW! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
New Car
by M. Boney on 05/06/2025updated 05/12/2025People were kind, helpful, place is nice.Thank you for your kind words! We appreciate your feedback and are thrilled to hear that you found our team at Checkered Flag BMW to be helpful and our dealership to be inviting. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Exceptional experience with outstanding staff.
by Mustafa on 04/24/2025Sales person wasn't trying to make a sale but rather make an impression with exceptional customer service. Presented different BMW options and allowed me the opportunity to get into a vehicle that I loved. Mauricio Suarez is a great sales… professional and I highly recommend getting in touch with him if you are looking for a car.Thank you for your kind words, Mustafa! We're thrilled to hear about your positive experience with Mauricio at Checkered Flag BMW. Our team is dedicated to providing exceptional customer service, and it’s wonderful to know that you felt that during your visit. We appreciate your recommendation and hope to see you again soon! Enjoy your new BMW! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
BMW Experience
by Patrice on 04/27/2025Always have a positive experience with Joseph recommendations are always explained thoroughly.Thank you, Patrice! We're thrilled to hear that you've consistently had a positive experience with Joseph at Checkered Flag BMW. It's great to know that his recommendations and thorough explanations have made an impact. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Always a Happy Customer
by Julie on 04/19/2025Friendly Customer service. Lobby is clean and comfortable. Quick serviceWe appreciate your feedback, Julie! It’s great to hear that you had a positive experience with our service and enjoyed the atmosphere in our lobby. We look forward to seeing you again soon at Checkered Flag BMW. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Service and Service Advisor
by D. Ward on 04/21/2025Daniel, my new service advisor after my previous advisor had been promoted, was prompt, pleasant, and professional.Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with your new service advisor at Checkered Flag BMW. Our team takes pride in providing prompt and professional service, and it's great to know that this was reflected during your visit. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great experience
by Matthew on 04/14/2025Prompt and great communication, vehicle was ready before anticipated timeThank you, Matthew, for your wonderful feedback! I'm thrilled to hear that you experienced prompt and effective communication and that your vehicle was ready ahead of schedule. At Checkered Flag BMW, we always strive to exceed our customers’ expectations. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Thank you for your fantastic review, Ealecia! I am thrilled to hear that Aali provided you with such attentive and detailed service at Checkered Flag BMW. Our team strives to ensure every customer feels valued, and it's great to know Aali met your needs so well. We look forward to welcoming you back soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
by Checkered Flag BMW on 08/28/2025