Customer Reviews of Koons Tysons Chrysler Dodge Jeep Ram
Review type:
Boring old oil change
by JB on 11/09/2023Process went quickly and professionally. Car nice and clean when completed
“You only have one chance to make a good first impression...”].
by Lisa B on 07/31/2023On the morning of July 24th, I made an appointment for my Grand Cherokee for Wednesday July 26th [first available date] at 0930. I arrived on time, checked in, and was told by my service advisor that it would be a few hours before the… technician/mechanic would be able to start servicing my vehicle. I had brought reading material, and made my way to the very nicely-appointed customer lounge. Every 90 minutes or so, the service advisor would let me know that the technician/mechanic was not quite ready to start on my vehicle. At 1:30PM [I had been there four (4) hours by then] he asked whether I wanted to continue to wait, noting that some technicians/mechanics start going off-duty at 2:30. I opted to wait; the technician/mechanic was able to get to the vehicle shortly thereafter and made the correct diagnosis, but couldn’t get the replacement part until the following day. While I was waiting, one customer remarked that he had been waiting two hours for an oil change. He also noted that the ASE annual convention was being held that week, and wondered if that could account for a shortage of technicians/mechanics. In summary: Taher [service advisor], Jorge/George [courtesy shuttle driver] and the technician/mechanic all performed flawlessly. My questions are for upper management: - Why was a technician/mechanic not available closer to the time of my scheduled appointment ? If in fact “the appointment time” was merely a show-up-and-check-in marker, why not let customers know about the anticipated duration of the appointment for service ? - Why do technicians/mechanics start leaving mid-afternoon when your website clearly states that the service department is open from 7AM to 9PM weekdays ? I trust this will be received and regarded as constructive criticism; in fact, I hesitate to use the word “criticism.” It is not.Lisa, we appreciate your detailed feedback about your experience at Koons Tysons Chrysler Dodge Jeep Ram. We're glad to know that Taher and Jorge provided excellent service but understand the wait time was a concern. Your constructive comments will certainly be taken into account as we strive for continuous improvement in our services.
Excellent, timely service.
by Ryan H on 05/10/2023Always on time, polite, and helpful in the service department. Victor, in particular, has been a huge help. Highly recommended.Ryan, we appreciate your kind words about our Victor and service department here at Koons Tysons Chrysler Dodge Jeep Ram. Thank you so much for your support and recommendation! Safe travels until we see you next time!
Excellent Routine Service and Service Manager Tyler
by Tyler and Koons Jeep Service on 02/27/2021The service managers do an excellent job thoroughly addressing your vehicle needs and confirming what you want when serviced.Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Koons Tysons Chrysler Dodge Jeep RAM, and we will certainly let Tyler know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!
AMAZING service again
by Ken Rosenberg on 02/18/2021They took my car in right away and was serviced in a half hour and returned to me. They did a GREAT job as they always do!Ken, thank you for the review! It is always a pleasure to service your vehicle here at Koons Tysons Chrysler Dodge Jeep RAM, and we look forward to your next visit!
Jeep Dashboard Recall & Replacement
by RealtorLion on 02/16/2021Kelvin my service rep and the warranty recall team at Koons Tysons Chrysler Jeep were awesome in helping get my dashboard replaced. It has warped horribly over the last 2 summers and I was about to have it repaired by a 3rd party shop when… I got a recall to have it done by Chrysler. Now it look new again! Thanks Kelvin!Excellent Service
by WEL on 01/25/2021updated 02/01/2021Picked up at my house, Victor kept me informed and gave me options, no hard sell, work was completed in a few hours and brought back to my house. contactless and efficient thank you!We can't ask for better feedback than this! It's wonderful to hear that Victor helped make the car-buying experience such a success. Thank you for your business!
Service
by Nelson on 12/02/2020Victor was amazing , regardless of him being on the phone, helping someone or finishing up with another customer, he always makes sure your taken care of. He explains things with great detail , he very honest and trustworthy and dependable.… Thank you. S/O to Loddie as well , thank for your sales servicesNelson, we love this review! It's wonderful to hear that Victor took such good care of you and your vehicle. Thank you for trusting Koons Tysons Chrysler Dodge Jeep Ram with your repair and maintenance needs!
love the valet pick up
by JayHenderson on 10/02/2020I love the valet pick up, I live in Gainesville Va. and was surprised that Koon's Tyson's would come out that far, my service advisor Tylor was great and keep me informed of everything that was going on. The service preformed and price were… excellent. I have my 2003 and 2016 Jeep Wrangler service at Koon's and unlike other local shops they don't "find" problems with my 2003 TJ. I find Koon's Jeep service to honest which is very rare, i trust them and will continue to suport this dealership.Excellent service
by Roxana Whitfield on 09/23/2020I’m very pleased with the service that was performed on my Jeep Grand Cherokee. My advisor Tyler explained everything that needed to be done. I highly recommend Koons Tysons corner.Roxana, thank you for taking the time to leave us a review! We are so glad Tyler took good care of you here at Koons Tysons Chrysler Dodge Jeep Ram, and we will certainly let him know that you appreciate his help. We look forward to working with you and your Jeep Grand Cherokee again sometime!
10/10 Would Recommend!
by Casalyn Baldwin on 08/31/2020Great service and great team! Kelvin Garcia is the best and helped me out with what I needed serviced on my vehicle! 10/10 would recommend!Inspection sticker
by Al Dingley on 06/09/2020Kelvin,Garcia took very good care of me. Every thing was done promptly and satisfactory. Koons is fortunate to have an employee like Kelvin.Thank you very much, Al! We are so glad to hear that Kelvin helped your recent service visit with us go smoothly. Enjoy your day!
Excellent Service by Victor and Freddy
by Roca on 05/29/2020Victor and Freddy went above and beyond to service and disinfect my car. Victor and Freddy are excellent workers and deserve to be recognized as such. Victor and Freddy recognize my health issues and got my car serviced in no time. As I… said above, both Victor and Freddy, went the extra mile to put my mind at ease and comply with all of my requests! I encourage everyone to service their car at Koons Tysons Corner and to work with Victor and Freddy - two excellent people!We couldn't ask for better feedback! Customer safety remains our top priority and we thank you for trusting our team members, Victor & Freddy. All of us at Koons Tysons CDJR are looking forward to taking care of you next time!
Dishonest service department
by Tcanape on 04/21/2020have had an on going issue with my 2017 Jeep Grand Cherokee. I took it to Koons Jeep in Mclean VA, 5 times under warranty for the same problem. Before the warranty expired, I spoke with my tech again about the issue. I was concerned the… warranty would expire and the problem would not be fixed. He assured me they would address the problem free of charge after the warranty expired as it was a preexisting issue. The warranty expired and now they refuse to look at it. Rod Gautier, the service director, told me they had spent enough time and money working on the problem and no longer want to deal with it. Rod, pawned me off to Chrysler customer service.I'm sorry that you're frustrated, what you've written here is not entirely accurate. FCA sent you to another dealership so that they could attempt to diagnose the issue. They were not able to hear the noise in your dash and did not charge you. Unfortunately, there isn't more we can do to assist you. Please reach out if you have any questions. Thank you, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646 - michaela.puckett@koons.com
Happy Customer
by Happy Camper in Va on 02/27/2020I have a 2015 Jeep Grand Cherokee that had been leaking oil for months, with many trips to try to find the source. My most recent trip was by far my best experiience. My Advisor Jeremy was Awesome and made sure that my issue was resolved… this time. He did an excellent job keeping me informed of the status and getting all of my questions/concerns answered, even if that meant checking with the Tech and Foreman. While my vehicle was in the shop for days, I was provided a loaner vehicle and treated with great respect.Thank you for the review! It was our pleasure to work with you here at Koons Tysons Chrysler Dodge Jeep Ram, and we are glad we were able to help you out with your 2015 Jeep Grand Cherokee. Jeremy is awesome, and we will certainly let him know that you appreciate his help!
Impressive service!
by Enrique Diy on 02/14/2020Victor is really impressive with the way he serviced my car. He made sure he explained it clearly everything that is needed for my car, he was prompt in texting and emailing me the status of the service. Victor is an ASSET to this CompanyEnrique, thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that Victor took such good care of you!
Great Service
by Waleed Elhadidy on 01/25/2020Great service. They are respectful, understandable and efficient in their work. They are well organized. I strongly recommend this dealership for all Jeep owners. You wouldn’t regret their service.Thank you for recommending us, Waleed! We love to see this wonderful feedback. Safe driving!
Excellent service!
by Ricardo McLean on 12/05/2019We have been going to Koons Jeep to service our Cherokee for a while now. Every time, they have fully met our service requirements over and over. Any warranty claims have been timely taken care of. Most recently we have had a major service… performed at Koons Jeep and once gain they have delivered. Special thanks to Victor, our great service advisor for once again thoroughly taking care of any issues with our vehicle. Excellent service .Highly recommended!Ricardo - Thank you so much for your loyal business! We are very glad that you can trust Victor and our Service Team to address all of your service concerns and take excellent care of your Jeep Grand Cherokee. We appreciate your support and look forward to our continued relationship.
Out of town
by Joe on 09/14/2019I was out of town and had the check engine light come. Koons fit me in. Figured what the dealer back couldn’t the last time it happened. Did a thorough diagnostic and made the repair. And gave me a service loaner on house. The car fixed and… performing better.Hi Joe - We are so glad that our team was able to get your car in for service quickly and make the repairs. It's wonderful to hear that it's running smoothly! Thank you very much for taking time out of your day to write us a great review.
Jeep Service
by Chris on 09/10/2019Great service. Friendly staff and quick service.Hi Chris! Thank you for your review of Koons Tysons Chrysler Dodge Jeep Ram. Your business and your support are greatly appreciated and we hope to see you again soon. Have a great day!
Fantastic Service Experience
by Schwinnarmstrong on 08/24/2019Koons Jeep Service went above and beyond to accommodate my busy schedule by completing state inspections, and oil change and a recall inspection all within 1.5 on a weekend morning. All the staff were very helpful and worked to get me in… and out quickly.Thank you so much for posting a review about your recent service visit! We are delighted that our team could accommodate your schedule and get your repairs done in a timely manner. Have a wonderful week.
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Television
- Express Service
- English
- Spanish
Here at Koons Tysons Chrysler Dodge Jeep Ram, we are always thankful for positive feedback from our customers. Thank you! We're happy to know your service visit was a satisfactory one.
by Koons Tysons Chrysler Dodge Jeep Ram on 11/10/2023