Customer Reviews of Koons Tysons Chevy GMC
Review type:
Overall a great experience!
by Out of State Buyer on 01/05/2025
I live out of state, and when I contacted the dealership about the used car I was interested in, I soon received a link to a complete documentation package that included the vehicle details, high-resolution photos, the CARFAX history, a… summary of all the reconditioning work that had been performed, the original sticker for that vehicle, and the manufacturer's brochure. My salesman, Earl, helped me through the entire process, and was always available to answer my questions, including information on how to get the car shipped to my home. Overall it was a great experience!
142 reviews
Sort by:
Great Experience
by cynbil126 on 11/13/2014updated 12/09/2014My salesman was very helpful and the financing experience was one of the easiest I have ever had. A big thank you to all who made this a pleasant experience.Traverse Recall
by mattyj645 on 11/12/2014updated 12/09/2014My 2013 Traverse had multiple recalls. The service department was able to complete the recall service in a quick time frame (same day service). As well as noticing my inspection sticker was about to expire, so they inspected my vehicle.… The service department also did an exceptional job cleaning my vehicle. I have two dogs that regularly ride in the cargo area. It hasn't been this clean since we initially bought the vehicle from Koons. I would highly recommend service from Koons, it highly exceeded my expectation based on service provided at other Chevy dealerships.Superb
by Matthew8914 on 11/12/2014updated 12/09/2014I was there for the recall of my 2005 Chevrolet cobalt and the whole staff, from the receptionist to the service manager, was very helpful, nice and made the whole experience completely painless and positive.Ignition Recall
by Richard3800 on 11/14/2014The last visit to Koons was for the Ignition switch recall. You did a good job. I just wish that GM had done a better job of informing me that all car keys were needed to complete the recall. Because of that I wasn't fully prepared.Great experience- I got a great deal without any pressure. I recommend Jua
by clownpuncher on 11/18/2014Great experience- I got a great deal without any pressure. I recommend Juan Tejera who is the person who helped me.Koons Deealership
by radcliffejack on 11/12/2014I have found the dealership to be very responsive and I enjoy the feeling of assureadness that everything is done properly and in a timely manner.Koons Service Rocks!
by Tim_Maroney on 10/21/2014updated 11/08/2014This was one of the best customer service experiences I have ever had. I was on my way from D.C. to my home in NC and needed a brake light replaced for night time driving. I dropped in unannounced without an appointment in the middle of a… Friday afternoon. The service representative Bill was exteremely busy, but totally attentive to me. He ordered Express Service for me, and I was back on the road in an hour. Great!! Obviously a great dealership with great training.Koons delivered
by jaydogg7762 on 10/28/2014updated 11/04/2014John, General Sales Manager, and Michael, night time service manager, and our greeter (sorry I missed her name)were all very helpful in getting the service we needed completed in an expeditious manner. Being that it was a factory defect on… a new car (driven 100 miles), their efforts went a long way in keeping our spirits high even though there was a huge inconvenience not more than 2 days into ownership.Koons Chevrolet
by Shalynda on 10/28/2014Darbo was a great sales person. The whole team worked with me to get me in a new vehicle that I can afford and I'm extremely happy about that. They went above an beyond to meet my needs and even bought me and my brother lunch. It was an… overall exceptional experience.Great Experience at Koons
by KSummerville on 10/28/2014Everyone in Service was friendly, professional and helpful. I had a nail in a tire which would not hold air so am grateful to Steve Wauldron for squeezing me in. The cashier and everyone were very nice and courteous. Kudos to them all!Wow!
by Ola_1987 on 10/21/2014I came in to have my oil changed, and when I was told that this location was fully booked for the weekend- Mr. Steven Wauldron came out to greet me, and he made sure that my car was fully prepared! I was amazed as my car was ready within… less than 45 minutes, he was very optimistic, welcoming, and vigilant! Thank you so much for saving me time and extra trip to the service department!Koons Chevy for my GMC Acadia
by coach85 on 10/21/2014Bill Appel is AWESOME in Customer Service and I trust him with all my vehicles for many years now. He's an asset to your dealership.Great service and communication tools that beat the competiton
by shellbel50 on 10/17/2014I loved the response of your team as well as the professional and timely email notifications of my appointment and when my vehicle was ready. It was very helpful and it beats what the competition is doing (or rather not doing at all). I… will definitely return to Koons for service in the future.Great Experience!
by Denise22003 on 10/15/2014My Sales Rep Maks Seriki did an awesome job. I stopped by on my lunch hour and only had an hour he completed the deal in an hour. The financing person was also great (I forgot his name) he completed the financing in about 15 minutes. Great… dealership I would recommend this dealership to everyone.Service Appt.
by mtc5066 on 10/15/2014I was getting ready to leave for a long trip and my service engine soon light came on. I got to the dealership and they were completely booked, however they squeezed me in and got my problem code read and reset the system to allow me to… safely drive the vehicle. I was only an hour or so behind schedule due to them squeezing me. Great customer service!Awesome customer service!
by Hanh7margand on 10/15/2014My visits to this dealership has always been a pleasant one. Michael Kalman's team did a great job on my Equinox. Awesome customer service and they had my car back to me in a timely manner. Michael was excellent and keeping me informed of… what was being done. I will definitely recommend this team to others. Great job guys!!!Pretty good...
by PRS_93 on 09/30/2014updated 10/10/2014Juan was extremely knowledgable about the product and worked well with us from start to finish. My only issue (and it isn't just at this dealership but all dealerships) is the amount of time it takes to finish the deal, particularly when… we had most everything approved and completed in advance.SUV Search
by kucsanj on 10/01/2014updated 10/10/2014The service was outstanding. Jim was extremely helpful in walking us through all of the options, choices, and details for the vehicles and our search. He was also very knowleadgable of the product, definitely a top-notch salesman.New Car Purchase
by chevy_kw on 10/02/2014updated 10/10/2014Let me start out by saying how my car shopping experience at Koons ended -> 5 STARS !! <- How I landed on the 5 Stars is a direct result of the professionalism I received from the team I worked with Koons during my car buying process.… The Salesman working with me listened and understood what was important to me, first being the type of truck I was looking to purchase down to the details what's key here is that this vehicle wasn't on the lot and they located it right away. Second and probably the most important piece to completing this deal was price in which they worked with to meet the budget I was working with... Again overall my car buying experience at Koons was enjoyable and pleasant. I highly recommend this dealership to anyone looking for a positive car shopping experience.My 200,000-mile Tahoe
by RussConners on 10/08/2014Had an excellent experience with Koons for recent service in my 2007 Tahoe. My service consultant Steve Wauldron was fantastic. He explained everything in detail, had the technician show me the needed repairs, kept costs down where… practical and had my vehicle ready when promised. The repairs were expertly done and the customer service experience was top notch. I'm very pleased and have already referred Koons to a colleague. Thank you! Russ C.Awesome Job
by Michael_Stacy on 10/08/2014Our Rep was very helpful with all the questions we asked about our new car. He went even above the normal to help us with questions & install of blue tooth we had on our prior Chevy car. No hassles, car gassed, easy & fast. Great person to… have working for you.
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Television
Languages Spoken (2)
- English
- Spanish
We're delighted to hear that Earl and the team at Koons Tysons Chevy Buick GMC provided you with a comprehensive and seamless experience. It's great to know that all your questions were answered, making the out-of-state purchase smooth for you. Enjoy your new car!
by Koons Tysons Chevy Buick GMC on 01/06/2025