Koons Tysons Chevy GMC
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service Rating
Koons Service Rocks!
Written byon 10/21/2014
updated 11/08/2014
This was one of the best customer service experiences I have ever had. I was on my way from D.C. to my home in NC and needed a brake light replaced for night time driving. I dropped in unannounced without an appointment in the middle of a Friday afternoon. The service representative Bill was exteremely busy, but totally attentive to me. He ordered Express Service for me, and I was back on the road in an hour. Great!! Obviously a great dealership with great training.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes