Customer Reviews of Koons Tysons Chevy GMC
Review type:
Overall a great experience!
Know before you go. Koons, Tyson's GMC service is the best.
by Jake A on 07/08/2023I highly recommend Koons, Tyson's GMC for their professional GMC service center. My service advisor is Bill Apple who gives great customer service with his professional advise. He makes sure that my car stays in great shape.Thank you for the recommendation! We're glad to hear that Bill provided excellent customer service and took great care of your car. Your support means a lot to us at Koons Tysons Chevy Buick GMC. Have a wonderful day!
Great service
by Mike Boland on 06/25/2023The service department is so great. The service people i dealt with were great and my car was done on a timely manner. I highly recommend Koons.It was our pleasure to serve you in such a timely manner, Mike. Thank you for your kind words and this 5-star review of Koons Tysons Chevy Buick GMC. Keep us in mind for any future needs!
Consistency
by Four year customer on 04/12/2023Koons service tells me beforehand what they will do and then they follow through. Appreciate Bill especially.Thank you for taking the time to leave us a review! We're thrilled to hear that our team at Koons Tysons Chevy Buick GMC, especially Bill, has consistently provided you with excellent service. We appreciate your loyalty and look forward to assisting you again down the road!
Tire repair
by Galan Murphy on 03/27/2023I came in without an appointment and the service department was able to patch my tire using the warranty.We are happy we could help, Galan! Thank you for trusting Koons Tysons Chevy Buick GMC with your business and your vehicle. Have a wonderful day!
Waste of Time
by J White on 07/14/2022Went to look at a vehicle that was verified by e-mail to be on the lot. Arrived after about a 50 minute drive to look a the Honda CR-V. We walked around the lots for about 20 minutes and could not locate the Honda CR-V on the listing.… Some girl came out and asked if she could help. We showed her a picture of the Honda CR-V and she stated she would find the vehicle. We watch this girl go all over the lots for about another 20 minutes just pushing the unlock button on the remote. She stated she was not a sales rep and was going to go get one. Well about another 20 minutes went by and she did not return. We saw the girl going into the dealership with a different person. That was the end of this wasted trip. We let the lot and never looked back. The Koons GM Corner dealership acted liked they did not care about selling a vehicle. Poor customer service and not worth the terrible experience.Outstanding service at Koons Tyson.
by Santiago Lopez on 11/21/2020Fortunately Koons Tyson was able to fix the center console of my 2018 GMC Yukon Denali where the latch was getting stuck. This was so annoying and glad David Lineham ordered the part and the tech were able to replace it. Communication from… keeping me updated when the part came in, reminder to set up an appointment to keeping me abreast of the work itself was superb. All within the warranty period that I inherited from the last owner.Santiago - We are happy to hear that our team could help with the repairs to your 2018 GMC Yukon Denali! Thank you for supporting us with a fantastic review. If any future issues should arise, we will be here to assist you.
Great customer service from a great employee!
by Eric Diy on 11/18/2020Victor is very professional and knowledgeable. He was keeping me posted in a very timely mannerEric, thank you for the review! We couldn't be happier to hear that Victor took good care of you here at Koons GM Corner, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!
Great Customer Service
by Ross Mirmelstein on 07/01/2020Was greeted immediately on arrival (I was 30 minutes early). Car was mover to service shortly after arrival. All work was completed promptly and I was appraised of necessary additional work, which I approved. Very happy with this dealer...m… ust be why I have been a satisfied customer for 20+ years.Great customer service 👍
by Russell on 02/13/2020I'm very satisfied with them. Knowledgeable & HelpfulRussell, thanks so much for writing us a review! We're thrilled to hear that our team took care of you.
Gtreat Service
by In and Out on 02/12/2020I arrived and was greeted very quickly Explained what I wanted done and the vehicle was taken away. Within an hour it was returned with everything done. You can't ask for anything more than that.Thank you for the kind review! It was our pleasure to work with you here at Koons GM Corner Service. We look forward to your next visit!
Excellent Service Department
by Service report on 01/22/2020The service department is professionally managed and competent!Thank you for reviewing our Service Department! We look forward to your next visit with us at Koons GM Corner.
Thao le
by Thaole on 12/07/2019The team service here is awesome Old change and tires rotation in less then 55 minutes Very friendlyThank you for the review! It means a lot to all of us here at Koons GM Corner to hear that we lived up to our 5 star standard.
On time service
by MillerC on 11/01/2019I was somewhat skeptical that the truck would be done as quickly as promised even though I elected to wait at the dealership. It was actually ready sooner with everything attended to.It's wonderful to hear that your repairs were completed in a timely manner, even sooner than expected! Thank you very much for supporting us by sharing your story and rating us five stars.
Great experience. Thank you
by Great car service on 10/24/2019Kelvin Garcia was the person that assisted me for my tire service. He was professional, pleasant, and accommodating. I really appreciated the extra mile he took to make sure several services were done on my truck, due to the distance I had… to travel from my home to the shop"Professional, pleasant, and accommodating" are all words we love to see! Thank you so much for trusting us with your tire service. We appreciate you making the drive out to see us at Koons.
Service for car recall
by Paul on 10/17/2019Always am pleased with the service at Koons. Never an issue.We can't ask for a better review than this, Paul! Thanks so much.
GMC Terrain Denali Service
by Jim on 10/17/2019Mike did a very professional job as the service advisor. He advised of recommended service but was not too pushy. Overall, a good experience with Koons GMCJim, thank you so much for your review! I am glad you had a good experience at Koons GM Corner.
Beyond expectations
by Evelyn on 05/17/2019Carlos always goes beyond any expectations. He helped me with a loaner when he didn't have to.Great experience
by Jay on 04/12/2019Service started promptly and was completed in a very timely manner. More importantly, everything was correctly done and everyone was very polite and professional.See Jimmy in service department
by Kel on 03/28/2019Great experience every time. Jimmy always takes care of me and my cars. I have 2 Chevys that I service here. Always friendly, professional and straightforward.Engine coil replacement
by Tylermc on 01/11/2019updated 01/18/2019Kelvin Garcia took the time to send me my quote and talked with through options to keep the price within budget. He updated me regularly and completed the work in a short amount of time. I appreciate his patience in explaining the details… of why my car was acting the way it was at the time.
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Television
- English
- Spanish
We're delighted to hear that Earl and the team at Koons Tysons Chevy Buick GMC provided you with a comprehensive and seamless experience. It's great to know that all your questions were answered, making the out-of-state purchase smooth for you. Enjoy your new car!
by Koons Tysons Chevy Buick GMC on 01/06/2025