Koons Tysons Chevy GMC
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Sold car when I was in the process of buying it
Written byon 04/26/2024
I am from out of state and called on the car, the sales person David Owino started helping me and passed me to his used car sales manager. The sales manager did not get in touch with me so I called the sales manager a couple days later. The sales manager told me, he wouldn't sell me the car unless it was sold today because the end of the month is here. The sales manager had me send my DL and fill out a finance app. After I was done filling out the financing paperwork, he tells me, oh there is someone here and I am going to sell it to the person here. IF you don't want to sell cars online, then don't advertise your cars online. This is a really bad experience and I do not recommend ANYONE trying to buy ANY of their vehicle online.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Koons Tysons Chevy Buick GMC on 05/02/2024
Dealer Response
Jay, I'm really sorry to read about your experience. This is not the kind of service we aim to provide and it's clear that we've fallen short in this instance. We certainly don't want anyone feeling like they're being given the runaround or treated unfairly. If you'd be willing, could you reach out directly so we can discuss what happened and see if there's anything more we can do?
Thank you,
Michaela Puckett - Customer Relations Manager - 703-448-7280 ext. 24217
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