Customer Reviews of AutoNation Honda Dulles
Review type:
Gift of new HR-V
Buyer
by Lina5GE on 12/19/2022It's a good experience I have in honda dulles to buy my new car .The sales representative was wonderful in explaining the product, he has a good knowledge and customer service experience.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great customer service
by CDB on 12/02/2022Hector and Jorge in service are super helpful and helped me with my issue. Very happy with the service and customer service hereHi, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.
Hi, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.
New Honda CR-V
by Eyerusalem on 09/30/2022Our Salesperson, Sam Chowdhury, was great. We had a great car purchase experience. I would recommend you to check out AutoNation Honda Dulles for your car purchase they are the best.their prices are very reasonable and they are… helpful.Thank you.Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Bad experience
by Eva on 08/27/2022They definitely did what they needed to to make a sale. I'm one unhappy customer!!!!!!!!!!!!!!!!!! I live 2 hrs away to get the vehicle I wanted n the hood popped up on me a week later. Went back to get it fixed to have them just wd40 it… only. Definitely NOT customer friendly. Everytime I ask to talk to someone it takes days for a phone call return but as soon as you ask for a manager they call you right away funny how that worksAmazing service
by Anthony on 08/25/2022Wayne Brent is the man! Worked with me nonstop to find a car since June. Called me immediately when he had a car i might be interested in, in this market: thats not common. Even helped make sure i got a really good deal.Hi Anthony, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Good Service!
by Kevin on 08/17/2022Good service, rebuilt the brakes. Only one minor problem which was rapidly fixed. They need to test drive over a bumpy surface! AND THEY FIXED THE CLOCK PROBLEM!!!!Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Best service
by Francisco M on 07/21/2022Amazing service at the service department! from Adam Kearney. He takes care of our cars and always provides 5 star service at every step! I am a repeat customer due to the ease and support that my service advisor; Adam and Bryan who works… at the shop always provide when I come for service. Top notch process, professionals and acknowledgeable and a friendly "feel like family" attitude. Great team to do business with.Hi Francisco, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Dulles! Drive safe, and we'll see you on the road.
Brian Ellis is the man!!!!
by Michael Evans on 07/13/2022The family went in looking for a new car. We were greeted by Brian and he was very nice. He was also super nice to my kids. Most dealerships don’t really talk to kids. We ended up buying a van from this dealership and we were very impressed… with the whole experience. We will definitely return to buy another car. Also, the fact that they do not mark up their cars is a plus.Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Honda Ridgeline
by Randy on 06/08/2022If you need a Honda this is the place to go. They have a decent supply of cars given the current supply issues. This was the only place with the exact truck I wanted with the exact color and detail. If you have shopped you know how hard… that is to find. Most places you have to compromise on something but not at Autonation. Wayne Brent our salesperson was incredible to work with. His experience with the product and personality fit great with my wide and I. Buying a car takes time to do, but from the time we walked in to the time we left seemed a very short time because of Wayne and the team at Autonation Dulles. Their prices are the best. No surcharge etc like I was seeing at other dealers. Ultimately I got what I wanted, a model up (Black Edition over RTL-E) for the same price at the other dealerships were offering on the lesser Trim Packages. Great shopping experience overall and I highly recommend them for your next purchase.Hi Randy, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Dulles and we hope to be of service again in the future.
New CR-V
by Earl on 04/04/2022Great, quick, easy purchase of a new car. Mani made it simple and easy! He was a solid 10!Hello, thank you for your kind review; we are happy to pass along your comments to Mani here at AutoNation Honda Dulles! Please don't hesitate to reach out if there's anything additional we can do for you.
unprofessional sales staff
by ALEX NGUYEN on 03/26/2022Brandon Jackson is calling me a liar. he responded back to me: "Anyone can produce a paper like that. Thank you." after I showed him a document that I got from Sheehy showing that I got an offer $28,500 from Sheehy dealership.Hi Alex, we are deeply disappointed by your experience at AutoNation Honda Dulles. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (571) 357-3961 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Super Dealer - AutoNation Dulles Honda
by MK1977 on 03/09/2022I generally don't enjoy the process of buying a new car. It's a dance I really dread. But our experience at AutoNation Dulles Honda was quite different from the norm I have experienced in the past. I realize the paradigm has changed due… to the supply chain shortages impacting the automobile industry - both new and used car inventories, plus parts. But the staff at the dealership was extremely professional and courteous. Everything was upfront and honest, with no hidden agendas. Our sales consultant, Justin Duke, was super to work with and went out of his way to make sure we were able to get exactly the car we desired at a fair price. He has followed up on everything we requested and discussed after the sale. I’d absolutely recommend him to anyone looking for a satisfying auto purchasing experience – a true model of what all sales consultants should be. The sales manager, Sunny Hauue, was professional and straightforward in bringing the sale to conclusion. There was no haggling, just a recognition of what was a fair deal for both parties. I genuinely appreciated the open and frank negotiation. Finally, the financial services manager, James Quaye, made the paperwork expeditious and understandable. The dealership is a beautiful facility – new, clean, and customer friendly. In this age of auto shortages, AutoNation Dulles Honda had the car we desired and gave us a fair deal without an arbitrary pure profit markup that most Honda dealers are applying in this environment. I cannot recommend this dealer and its staff enough to everyone!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
missed something
by judy thoesen on 08/02/2021Took my CRV to have 2 tires replaced. The first visit I was told the tires had to be ordered. I went n the next day and had them installed. I told the rep on both days my right front tire had a slow leak. This was not checked until the car… was brought to me, then had to be taken back to be examined. Thirty minutes later it was brought back to me and I was told no leak showed up. But the tire continued to lose air. So I took it back where I purchased it- Hogan & Sons in Chantilly. They found the leak right away and I then had a third tire replaced there. I wish it had been examined more closely, would have saved me a trip.Hi Judy, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (571) 357-3961 at your earliest convenience to discuss how we can turn your experience into a positive one.
Satisfied
by Zahidul khan on 07/09/2021Job was well done!Hi, we appreciate you taking the time to leave us a response, Zahidul! If you ever need help, just give us a call. Happy motoring!
great job
by JudyTho on 07/07/2021I was there to have a check up. I was waited on promptly and courteously. Service great, had transmission work done and was quoted too high per rep so I was given a 15% discount. I always have a great experience @ Honda of Dulles. This 2018… CRV is my third and have had years of wonderful service on all three cars.Hello Judytho, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Service
by Kathy54 on 06/23/2021Once again, my Advisor, Adam was professional, polite, patient, and answered all my questions. I highly recommend you ask for Adam to be your Advisor. Adam is also reliable, and well organized.Hi, thank you for your kind review; we are happy to pass along your comments to Adam here at AutoNation Honda Dulles! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Outstanding
by Jitesh N on 06/21/2021Adam is wonderful and is one of the best service reps I have ever worked withJitesh, thank you for your kind review; we are happy to pass along your comments to Adam here at AutoNation Honda Dulles! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
No pressure to buy!
by Nick on 06/19/2021Sean is the man - first time car buying experience and was lucky to have him the whole way through. From the start, there was no pressure to move forward any faster than I wished and he made all buying options known so I could make the most… informed decision. Always carved out time in his busy day to meet with us as it took several visits for me to finalize my decision. His manager, Sonny, was also a wonderful gentlemen we had the pleasure of working with and felt both genuinely had my best interest in mind.Hi Nick, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Dulles! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall service and general maintenance
by Satisfied on 06/20/2021They did a great job. It was on an incredibly busy day so had a longer than anticipated wait but given the volume of service they were doing at the same time, I understand and did not count that against them. Very professional and high… level service.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Recall appointment
by MARNARAN on 06/16/2021Overall standard. No call when work was done, had to wait overnight and call back to find out.Hi Marnaran, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bait and switch
by Mike on 06/15/2021Bait and switch. They offered me a price for my trade online conditional to in person review. Sales person said they could likely beat it once I was there in person. I submitted detailed specs to their database to get the estimate. Once… there, they dropped it by $1,500 and could not explain why despite a technicians review. Of course they couldn’t locate the technician to explain what caused the drop. Only after multiple “Let me talk to my manager and see what I can do” did it get back to original. Don’t appreciate the baited, inflated offer to get me there only to pay BS games later and switch the offer without explanation as to why. This is why people are switching to online car buying.Hi Mike, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello George, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 07/08/2025