AutoNation Honda Dulles
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Dealership Service Review
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missed something
Written byon 08/02/2021
Took my CRV to have 2 tires replaced. The first visit I was told the tires had to be ordered. I went n the next day and had them installed. I told the rep on both days my right front tire had a slow leak. This was not checked until the car was brought to me, then had to be taken back to be examined. Thirty minutes later it was brought back to me and I was told no leak showed up. But the tire continued to lose air. So I took it back where I purchased it- Hogan & Sons in Chantilly. They found the leak right away and I then had a third tire replaced there. I wish it had been examined more closely, would have saved me a trip.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Denver Ray on 08/07/2021
Dealer Response
Hi Judy, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (571) 357-3961 at your earliest convenience to discuss how we can turn your experience into a positive one.
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