Duncan Ford
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Customer Reviews of Duncan Ford
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Best used vehicle purchase I have ever had
by Trish George on 11/15/2024
This was the best used vehicle purchasing experience I have ever had. Salesperson Jake Eames was amazing, no pressure, and no nonsense from the moment we met, through the test drive, negotiations, and picking up my truck a few days later. I… got a fair trade-in on my car and a 3 month/ 3,000 powertrain warranty which has really put my mind at ease. If I ever need another vehicle, I will be calling Jake at Duncan Ford.
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Best used vehicle purchase I have ever had
by Trish George on 11/15/2024This was the best used vehicle purchasing experience I have ever had. Salesperson Jake Eames was amazing, no pressure, and no nonsense from the moment we met, through the test drive, negotiations, and picking up my truck a few days later. I… got a fair trade-in on my car and a 3 month/ 3,000 powertrain warranty which has really put my mind at ease. If I ever need another vehicle, I will be calling Jake at Duncan Ford.Great Experience
by Missy Cooper on 03/07/2024Zack Clark was my salesman and he was Awesome. Everyone was very friendly and professional. I would definitely recommend Duncan.DUNCAN FORD CHRYSLER SERVICE DEPARTMENT
by Jeb081245 on 11/15/2023ABSOLUTELY WONDERFUL EXPERIENCE AT DUNCAN FORD'S SERVICE DEPARTMENT. ALWAYS FRIENDLY AND HELPFUL. WE RECOMMEND THEM FOR ALL OF YOUR SERVICE NEEDS2010 Ford Ranger
by J W Burger on 10/16/2023Duncan is always easy to work with. Like the service and people who work there.
The following reviews are more than two years old. They are not included in the overall rating.
36 reviews
Eco diesel service
by Ken-sea on 02/14/2023Oil change, recall, potential coolant leak. All requested services were completed timely and fully which has been my usual experience with Duncan over 4 years. They offered for me to comeback for the coolant issue check which was not… detected. I’ve since driven over 800 miles trouble free. Excellent service department and knowledgeable mechanics. Highly recommend.Newer Jeep brake noise, dealer saying drive it in mud and water!
by john b1 on 12/22/2022newer jeep squeaking from the front; they told me its a jeep and that i needed to drive it in water and mud. that this is normal. I purchased this thing brand new 50k and for it to do that is not right. they then looked at the rotor and saw… some marks only on one and not 4 but they continue to say its normal. hot or cold it will squeak at low speeds. how is this normal. im not looking for free work but for a 50k jeep to continue to do is is not right. this dealership thinks folks are stupid. im sorry but im not bringing this car back to them unless is warranty work; any other work will be done by folks who knows how to appreciate an educated customer.My F150 Service at Duncan Ford
by MoJoTime on 05/23/2022Scheduled a 100,000 mile service which entailed draining and flushing the cooling system and draining, filter change, new transmission fluid and new gasket for the 6-speed transmission. All work was completed as promised and a one-day… turn around. Tina in the Service Department is my go-to whenever I need work done on my F150 and she is simply the best Service Tech/Writer I’ve come across in a very long time. Does what she says she’s going to do and keeps me informed from start to finish.Duncan Service Dept
by Bummy man on 05/23/2022Best in the country in my opinion. Always treated me fairly and been very efficient when maintaining our vehicles.Duncan Ford Rocky Mount, Va is the best
by Dorie Howard on 02/17/2022Purchased my SUV from Duncan Ford and from sales to service, they have been awesome. The salesman knew his product well and was never pushy. The service department has always serviced this SUV and takes my vehicle in as scheduled and has… it back promptly. Everyone there is friendly and just good down home people. I would never go any other place for sales or service. Highly recommend to you.Ford Ranger
by Jumpstart on 09/17/2021Good. They keep you informed.Service Visit at Duncan Ford Rocky Mount, VA
by mikes66 on 09/06/2021Friendly, prompt and comprehensive service.My Duncan Experience
by Frank Hurt on 08/21/2021I bought my vehicle in September of 2020 from Duncan Ford in Rocky Mount Va. During the buying experience, I was treated with kindness, respect, and patients. I have since brought the vehicle to them for every oil change and tire rotation… and I have been treated the same. Both sales and service have been very professional!Highly recommend!
by Thomas W. on 07/23/2021Took my 2004 Dodge Ram 1500 in for routine oil change and state inspection. Duncan always take good care of my truck. This truck has less mileage than my daily driver and it is ten years older. Very professional and friendly!Service issue
by Ford Escape on 07/19/2021Vehicle was in for state inspection and oil change-tire rotation. After driving vehicle home engine began pecking. Could not find hood latch. Next morning engine was still pecking so drove back to dealer and found oil cap had been left… off and was bouncing around, making that noise. Oil had blown out making a mess. You have got to be kidding!Outstanding service!
by Thomas W. on 05/10/2021Took it in for some needed help with a grill replacement. They were quick and did an outstanding job. Entire experience was flawless.Car buyer
by Louissal on 04/20/2021We wanted a specific model and color. The salesperson worked very hard to produce a number of options for us. We were out of State so everything was done electronically. We agreed on a price, all the paperwork was done using overnight… delivery. We paid and picked up the car when we returned. The people at the dealership spent a lot of time showing us the features and how to use themInspection
by Loutrip on 04/09/2021Work was done on time as scheduled Quickly, cleanly as expected.Oil change
by doodlebrain on 10/21/2020Very fast service. ThanksService for my Chevy Suburban was top notch
by DHoward on 06/22/2020Had my Suburban serviced at Duncan in Rocky Mount, VA before our trip to Florida and not only was it done quickly but to my surprise there was no charge. The state inspection and oil change was due at the end of June so we went ahead and… had it done before then. The service department got in in and out in just a few hours. Tina kept us up to date on pricing and time frame. Since we purchased the Suburban at Duncan, there was no charge on the service. The people there are amazing - we will defiantly purchase our next vehicle there too. I highly recommend them. Thank you.Seevice
by The Val on 01/23/2020Found the problem and corrected itBobby
by Bobby Hodges on 12/07/2019We have been very pleased with our Taurus. Entry and exit level was far superior to other vehicles that we tested. The ride is smooth and quiet. These three items were the most important on our shopping list. The only problem that has… required service was the light in the left outside mirror. A great vehicle that we are sorry to see go out of production.
Ford F-150
Chevrolet Silverado 1500
Jeep Wrangler
Ram 1500
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