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Duncan Ford


19999 Virgil H Goode Hwy, Rocky Mount, VA 24151 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Newer Jeep brake noise, dealer saying drive it in mud and water!
Written by john b1 on 12/22/2022

newer jeep squeaking from the front; they told me its a jeep and that i needed to drive it in water and mud. that this is normal. I purchased this thing brand new 50k and for it to do that is not right. they then looked at the rotor and saw some marks only on one and not 4 but they continue to say its normal. hot or cold it will squeak at low speeds. how is this normal. im not looking for free work but for a 50k jeep to continue to do is is not right. this dealership thinks folks are stupid. im sorry but im not bringing this car back to them unless is warranty work; any other work will be done by folks who knows how to appreciate an educated customer.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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