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Duncan Ford


19999 Virgil H Goode Hwy, Rocky Mount, VA 24151 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Service Review

2 out of 5 starsservice Rating
Service issue
Written by Ford Escape on 07/19/2021

Vehicle was in for state inspection and oil change-tire rotation. After driving vehicle home engine began pecking. Could not find hood latch. Next morning engine was still pecking so drove back to dealer and found oil cap had been left off and was bouncing around, making that noise. Oil had blown out making a mess. You have got to be kidding!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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