Mercedes-Benz of Richmond
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Customer Reviews of Mercedes-Benz of Richmond
Review type:
Armani
by Rebecca Kearney on 05/06/2025
So I love Mini Coopers, who knew I would find the mini for me at Mercedes Benz of Richmond. Armani, she is most likely the best Mercedes specialist and helped me with my mini purchase and was spot on w all my questions.
When I need to… move to a Mercedes. Armani is my go to at MB Richmond. Take advantage of her experience and professional.
152 reviews
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Price and Expectation of Quality
by MCastelle on 03/04/2017I had to change all for tire to my vehicle and I purchased my vehicle off the show room floor. Therefore, purchasing a new vehicle the tire on this vehicle has less that forty thousand miles and need all four needed to be changed. From my… perspective the price should have been a lot less than what I actually paid. I believe the tire where less than advertised; nonetheless, this particular service call not withstanding. I am pleased with the Richmond Dealership.Operater error correction
by Ginarmk on 02/16/2017My new E 300 is smarter than I am, so needed Assistance which was cheerfully given. This is a first-class dealership!Pleased as usual
by Plugger69 on 11/17/2016All requested work was done on time and with courtesy and respect.Excellent service
by RichmondRoy on 10/29/2016I came in unannounced as I had a very rough engine on the way to work. The staff welcomed me and promised to squeeze me in despite not having an appointment. The provided a great loaner. By lunchtime the necessary repairs were made. No… fuss no mussSatisfied Customer
by BenzLover33 on 10/28/2016Having been a customer for years now I have been very satisfied with the service that I have received from Mercedes Benz of Richmond.Satisfied
by FlyBuddy on 09/07/2016updated 09/20/2016I have dealt with Mercedes Benz of Richmond for fourteen years. I own both an E320 and an ML350 Bluetec. Service and customer care is topnotch.Good experience
by Blue_collar on 08/04/2016updated 08/16/2016Good overall experience. They were polite and clearly explained the work they did. Highly recommended.Good Service
by johnrami on 03/13/2016updated 03/29/2016The best service ever received at a Mercedes dealership. Very efficient.Warranty work
by janet_k on 03/24/2016The work performed met my standards. Even when a solution wasn't forthcoming, the team of technicians and service advisors went above and beyond, even disclosing stuff they needn't have. Special mention goes to Mr. Steven Hunnewell for… doing everything in his power to find a resolution.Maintenance
by Maybabyrc on 03/10/2016Maintenance service was done and I'm sastified so farNew GLA
by srcGLA250 on 02/29/2016updated 03/08/2016Thank you for informing us of the option to lease this new vehicle. We had no idea this was available to us. Now, we can pay off the trade in vehicle and move forward safely with the 2016 GLA 250. Great job Jen Kiser and thanks to Christine… for coming in even though she is on crutches!! Now, that is service with a smile!!We reach a compromise that was mutually benefitical
by MCastelle on 03/08/2016In the final analysis Mercedes met me halfway with the coverage I paid for with the purchase of my GLE.Logan Bunger ROCKS
by Mr_Search on 01/13/2016updated 01/27/2016Logan Bunger is a top notch service manager. Always friendly, bends backwards for his customers, listens, and makes each person a priority. Philip SearchMercedes of RVA Rocks!
by MSPAMELA58 on 01/17/2016I am new to the Mercedes ownership family and tell you my only regret was waiting so long to buy one. Mercedes of Richmond staff and sales personnel are like a family, warm polite, helpful, professional and like talking to a cousin at a… family reunion. I am sold at this point and one of their biggest cheerleaders. Don't get this service from other manufacturer dealerships..been there done that, it's Benz there from now on!Delighted Driver
by 1DRGAB47 on 10/29/2015updated 11/11/2015The dealer approached me as I was strolling among the cars on the lot. After a discussion on the lot, she (Cheryl Bowman) invited me to her area to talk about what I had in mind. The rest was history. She was able to locate the color and… style of car that suited my "eyes" as well as my purse. My husband and children have also expressed their approval of my choice.Mercedes Benz
by CLS550Owner on 10/03/2015Dealership did a fair job.It's all good.
by roycee2001 on 09/12/2015I often wondered if I would ever find a service department that cared and treated the customers like they are truly important. I don't mind bringing my vehicle in for service because I know MB of Richmond will take care of me, thanks.Great Experience
by JerzMBE on 08/31/2015I was very happy with my purchase experience. As soon as I walked into the dealership, I was helped by a couple people. Everyone was friendly and helpful! I drive 130 miles to get just the right car and would not hesitate to do it again.… The folks there were that great. Many thanks to Ruth Albert, Mike Rudin and Christine Wright.Just Great
by GuitarJuJu on 08/05/2015Everything was conducted very professionally. Quality work.Widow Benz owner feels safer and has found a trustworthy partner!
by AloneWidow on 07/26/2015updated 08/06/2015Being alone means I depend on my car for many things. Knowing Benz is there for all my car needs and services it gives me piece of mind. No one likes bills or the cost of things but this is reasonable for peace of mind.Mercedes Service
by Gary9159 on 07/16/2015updated 07/25/2015Outstanding service. Craig Johnson was great!
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About our dealership
Since 1960, Mercedes-Benz of Richmond has served central Virginia, remaining a locally owned and operated, full-service Mercedes-Benz dealership attracting customers from Richmond, Glen Allen, Goochland, Henrico, Hanover, Mechanicsville, New Kent, King William, and beyond. The McGeorge family ownership resonates through all aspects of the dealership experience, from our personable sales staff and factory-trained and certified technicians to our expert finance team. We provide excellence across the board and establish lifelong relationships with our customers.
At Mercedes-Benz of Richmond, you’ll be able to test drive some of the finest luxury vehicles currently on the market. Alongside our inventory of world-class new Mercedes-Benz vehicles, we’re proud to maintain a used car selection that guarantees quality and affordability.