Mercedes-Benz of Richmond

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Tuesday
09:00 AM - 08:00 PM
Wednesday
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Thursday
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Friday
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Saturday
09:00 AM - 06:00 PM

Customer Reviews of Mercedes-Benz of Richmond

4.9
Overall Rating
(21)
Recommend: Yes (21) No (0)
Write a review: Sales | Service
sales Rating

I Love my GLC300!

byMBfan1802on 03/25/2018

My sale rep, Kervin Ridgley of MercedesBenz of Richmond knew exactly what I wanted. This is the second MB that Kervin has found and sold to me. He patiently explained and demonstrated all the new features that I love. I also love the style of my GLC300 SUV and plan to take more road trips because of its size and comfort! Thanks Kervin, you and MB of Richmond have hit it out of the park for me again! Shopping at your dealership was sheer pleasure. Joyce, a very satisfied buyer! 3/2018

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
61 Reviews
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sales Rating

I Love my GLC300!

byMBfan1802on 03/25/2018

My sale rep, Kervin Ridgley of MercedesBenz of Richmond knew exactly what I wanted. This is the second MB that Kervin has found and sold to me. He patiently explained and demonstrated all the new features that I love. I also love the style of my GLC300 SUV and plan to take more road trips because of its size and comfort! Thanks Kervin, you and MB of Richmond have hit it out of the park for me again! Shopping at your dealership was sheer pleasure. Joyce, a very satisfied buyer! 3/2018

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service and Very Nice Experience

bycmacfarlaneon 01/29/2018

Chris Garland, the Service Manager, was most helpful, as usual. He is always accommodating, understanding and friendly. An engine service light came on unexpectedly and Chris was able to fit me in the schedule and help me with a loaner car while my car was being serviced. He kept me updated on the status of my car and everything was handled as represented/promised. It was an excellent experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service

byedwinhardingon 01/24/2018

great service with great people thats why i keep coming back and buying Mercedes automobiles from the sales people to the service and cashiers every ones professional and like family

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Dealership

byKenHeinon 01/11/2018

Me. Chris Garland is a great service manager and very customer focused. It is a pleasure working with him.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worth the Drive

byGlenn_Denaeon 01/03/2018

My wife and I found a GLC Coupe online, which met our top "would like to have" options, at Mercedes-Benz of Richmond. Unfortunately Richmond is an 1 1/2 hour trip from our home in Northern Va. Further frustrating, the local Dealerships, explained transporting the vehicle to Northern Va. would cost us around $1200. After a few conversations with one of your Salesman, Jen, we decided to make to trip. It was one of the best decisions we've ever made in purchasing a car. Jen was extremely knowledgeable, honest and professional in his salesmanship. We were equally impressed with Cathy, in your financing department. She too made a normally stressful process, very easy. Similar to Jen, Cathy was also very experienced, knowledgeable and an excellent communicator. My Wife and I laughed on the way home, that we now know where we're purchasing our cars in the future and how quickly the 1 1/2 hour trip home felt.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

New car experience in a pre-owned Porsche

bysmoke_teston 10/04/2017

I bought and sold vehicles numerous times but none from a branded dealership. I have a perception that there is no good deal to be had in a branded dealership because their overhead cost is higher than other smaller dealership, or any car dealership for that matter. So instead I bought and haggled with private owners. Accustomed to detail cleaning and filling up the tank as soon as I take possession of the vehicle. However at Mercedes Benz in Richmond I was wrong. My salesman Mike Rosen, his manager Mike Lawrence, and financing manager Kathie Mclain took great care of me and provided excellent service. Mike Lawrence even offered to fill up my tank if I drive back home 3hrs not purchasing the vehicle. And I was not even purchasing a Mercedes Benz, I bought a trade-in pre-owned Porsche. The vehicle was spotless inside and outside, seriously even under the rear seats -I checked because my kids seat back there, and the engine bay was spotless - I like a clean engine bay. And the fuel tank was full. A real new car experience. I could not wait for my wife and kids to get in it that day I took it home, which in the past something I hold back until I detail clean the vehicle. Mike Rosen thank you for getting me the discount I asked for, and Kathie Mclain thank you for efficient processing of my financing and paperwork. This is a long review but this dealership deserves it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

A great experience.

byHappyGLEon 08/27/2017

We have owned three used Mercedes over the last 10 years but had never purchased a new one until last week. We want to thank our salesperson Kathleen Pierson for being so patient with us over the years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Perfect experience

byrlabrecqon 08/16/2017

The best car buying experience Ive ever had. Unbelievably pleasant staff & environment. Anticipated my needs, super professional...and accomodating. I wanted to be out of there ASAP and they clearly did everything they could to honor that request. Example: I mentioned that I needed to grab my Ezpass from my old car. Someone overheard me and cane running to supply me with the special tape thats used to mount it. Saved me a lot of hassle & I didnt even have to ask.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

40,000 mile check up and update navigation

by2Rodantheon 07/24/2017

Very professional, timely service. Loved getting the invoice and notice of completion of service via text. I could pay online and get in and out quickly. Great service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A very pleasant and easy experience.

byRichmondWagonon 07/09/2017

I was treated with honestly and respect. Chris made the entire experience easy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

I luv the service at McGeorge Mercedes

byLuv_my_benzon 06/25/2017

This should be the service model for all dealerships. I really feel like you listen to your customers and we can trust you for the correct diagnoses and fair pricing for service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Same Day Repair

bydwwmrd17on 06/24/2017

Called in a.m., got mid morning apptmt, got back same day, beautifully cleaned!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A3 service

byneecee519on 05/22/2017

Service was fast and accurate, no problems

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

byBenzformeon 05/05/2017

Each time I've had service done at the dealership everyone was very professional, courteous and forthcoming with the repairs and cost. I am very pleased with their service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Price and Expectation of Quality

byMCastelleon 03/04/2017

I had to change all for tire to my vehicle and I purchased my vehicle off the show room floor. Therefore, purchasing a new vehicle the tire on this vehicle has less that forty thousand miles and need all four needed to be changed. From my perspective the price should have been a lot less than what I actually paid. I believe the tire where less than advertised; nonetheless, this particular service call not withstanding. I am pleased with the Richmond Dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Operater error correction

byGinarmkon 02/16/2017

My new E 300 is smarter than I am, so needed Assistance which was cheerfully given. This is a first-class dealership!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Pleased as usual

byPlugger69on 11/16/2016

All requested work was done on time and with courtesy and respect.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

byRichmondRoyon 10/29/2016

I came in unannounced as I had a very rough engine on the way to work. The staff welcomed me and promised to squeeze me in despite not having an appointment. The provided a great loaner. By lunchtime the necessary repairs were made. No fuss no muss

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied Customer

byBenzLover33on 10/28/2016

Having been a customer for years now I have been very satisfied with the service that I have received from Mercedes Benz of Richmond.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Satisfied

byFlyBuddyon 09/07/2016

I have dealt with Mercedes Benz of Richmond for fourteen years. I own both an E320 and an ML350 Bluetec. Service and customer care is topnotch.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good experience

byBlue_collaron 08/04/2016

Good overall experience. They were polite and clearly explained the work they did. Highly recommended.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

Since 1960, Mercedes-Benz of Richmond has served central Virginia, remaining a locally owned and operated, full-service Mercedes-Benz dealership attracting customers from Richmond, Glen Allen, Goochland, Henrico, Hanover, Mechanicsville, New Kent, King William, and beyond. The McGeorge family ownership resonates through all aspects of the dealership experience, from our personable sales staff and factory-trained and certified technicians to our expert finance team. We provide excellence across the board and establish lifelong relationships with our customers.

At Mercedes-Benz of Richmond, you’ll be able to test drive some of the finest luxury vehicles currently on the market. Alongside our inventory of world-class new Mercedes-Benz vehicles, we’re proud to maintain a used car selection that guarantees quality and affordability.

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