Mercedes-Benz of Midlothian
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Customer Reviews of Mercedes-Benz of Midlothian
Review type:
GLE Review
by Ed on 11/19/2024
Great experience. Wayne Booth was awesome - made transaction smooth and efficient. Great customer service skills and I would highly recommend him to a friend.
139 reviews
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Sales Experience
by RMT15 on 11/16/2018I just purchased a C300 coupe and I am completely satisfied. The salesman was wonderful and make me feel as if I had mad the right choice in my selection.client advisor
by xx on 10/11/2018updated 10/19/2018Great experience. straight forward and honest salesperson, exceptional in this day & age.Satisfied Customer
by ....... on 10/15/2018Work was done promptly. Found all staff members to be most courteous.Great place to buy a car!
by gallaugher on 09/06/2018updated 09/13/2018This is the second car Certified Pre-Owned car from Midlothian MB and I have been very satisfied! I will go back again next time I am ready to buy another car. They can't be beat for price and the way they treat their customers.Excellent work and service
by Wallace on 09/06/2018The service I receive is always commendable!ac
by tombobbitt on 08/10/2018As always Brian Parker in the shop did an outstanding job for us and goes out of his way on many occasions to help us out. Were it not for him we would probably have our work done elsewhere. the only issue I have in this case is why we… would have an ac compressor fail at 71K miles in the first place?Good Service
by WendiDay61 on 05/02/2018Overall services was good. Only negative would be that I dropped my car off at 7:30 in the morning and heard nothing until I contacted the service rep at 2:30 p.m. and at that time was told my inspection had failed and I would need $3300… in repairs. I feel like to should have be notified earlier in the day. No big deal but needed to contact my insurance company to start a claim for a new windshield.The Best of the Best
by c21Branch on 12/04/2017I am so pleased with the way I am treated when I bring my car in for service. Scott, Brian and Shawn are so professional and so helpful with make sure I always get the best service.Service was....OK
by JLB5804 on 11/14/2017I set an appointment (3 days prior) to get an oil change. Also needed my fluids checked and topped up. My appointment was at 8:00am (I was told the 1st apt of the day). I arrived at 7:50am. By 8:00am I was checked in. I waited about 2… hours before I went to ask what time my car was expected to be done. I figured an oil change would take less than an hour. I was told "looks like they're done, just getting it washed now". At 11:00, an hour later, I walked back down and inquired about my car. I was told, "just getting it detailed now, it's all done though". So, I waited again. I went and paid. ($122.00 for an oil change ONLY seemed high, but...I paid it). Finally, I got my car back at 11:30am. I was still dripping from the carwash. Actually, had some soap residue in the little cracks and crevices. I am not complaining about the wash job, because I rarely wash my car anyway. It was just odd that it was still dripping and had soap on/in it when it had been "washed" an hour and a half ago. All in all, good service. Time was a little unreasonable, and price was a bit high for a car that has almost 200k miles.Very Satisfied
by KexyC300 on 09/30/2017Mercedes impressed me this time I was completely satisfied and happy with leaving my vehicle there when I first purchased the vehicle I wasn't satisfied with the detailing of it but they called me to bring the car back so it could be… detailed correctly and it was they also detailed it correctly after servicing it I'm a happy customer again with MercedesMercedes Benz of Midlothian to the Rescue
by LouAnnL on 08/23/2017While I was in Richmond visiting my daughter my Mercedes starting making a strange noise. It grew louder so I went to the closest Mercedes dealer on Broad street Mercedes Benz of Richmond for emergency help. I was turned away and told they… could not even take a look or even listen to give me advice on the car being safe to drive for 5 days. They were too busy to offer any kind of assistance: I was stuck and had no choice but to drive back to my daughter's house with my car making this horrible noise. I was suppose to return home in a day or 2 not knowing if my car was even safe to drive. I checked with AAA car care service and they said I could bring it in the following morning and they would take a look. My car has had every maintanence performed at my Virginia Beach Mercedes dealer but what choice did I have? My daughter called with an alternate Mercedes service option. Mercedes Benz of Midlothian advised me to come right in since it was an emergency and they would check it out for me. I drove into the service area and Jay took it from there. They diagnosed my problem and gave me an estimate and repair timeline. My power steering pump was the problem so the part was ordered and my car was ready to go the next day. They were willing to take a look and ended up making the repair very quickly so I was able to drive home safely. What a difference good service makes! Thank you to Jay and the Mercedes service crew for rescuing me!Super Customer Service
by Service47 on 06/19/2017Chris Moss and Darin Johnson provided exceptional customer service. For me, purchasing a car is equal to getting a root canal....I want no parts of any of it. I'm not a car person. But these gentlemen guided me thru the entire experience… with kid gloves and I'm thrilled with my new car. they have already called to check on me.New purchase
by Holly39 on 05/09/2017updated 05/23/2017I have purchased many cars from MB of Midlo and I have never had anything but a great experience. The prices are fair and the service with Brian exceptional. Wayne Booth could not be nicer and Ryan and Ron West also very accommodating.… Everyone at the dealership is super helpful. That's why I keep coming back. Thank's to all I mentioned for all you do. Bob HollowayTire Service
by mchasrose on 04/11/2017I was very happy with the service I received for having my tires replaced.A Great Dealership!
by monty9917 on 12/02/2016As always, I am very pleased with all work done at this dealership and that is why I have been a repeat customer for many years. Scott Lambert is very helpful, knowledgeable and goes the extra mile to make sure all is done to please the… customer.Satisfied Customer Easiest Transaction
by Bobanytime on 08/20/2016updated 08/26/2016Calm no pressure no hassle salesman is a gentleman and the finance officer is the best understanding person ever. Great personality and respect.Exceptional service from to say the least.
by 2017E300 on 07/03/2016updated 08/04/2016My recent car purchase from Mercedes Benz of Richmond-Midlothian was truly exceptional. My sales advisor Wil Turner was truly remarkable and made the purchase of my 2017 Mercedes E300 the most pleasurable car buying experience I have ever… had. From his professionalism, attention to detail, and customer first attitude, the overall purchase experience makes the car even more enjoyable. He eagerly addressed each and every need and concern I had and went above and beyond to ensure that I was 100% satisfied. Mercedes has truly lived up to its motto...the best or nothing!Excellent
by sbj21216 on 07/25/2016This was my first car purchase without my father or husband to advise me. Steven Williams made this experience so easy. He worked with me on finding the right car and right price. I was only going to look but ending up purchasing. He… was very patient and full of personality. Great sales person.Customer Service Excellence!
by Solcita on 07/20/2016Kathleen is an outstanding sales person at MB of Midlothian. Her extensive knowledge and patience is absolutely amazing and truly matches the excellwnce of Mercedez Benz.Excellent Service
by Pastorjohn007 on 07/13/2016Simple factory reset done handle excellently washed vehicle refreshments offered personal text sent you may pay more for a Mercedes but you can't beat the overall service.My Sprinter 3500 Service
by TriniDad804 on 06/06/2016Satisfied with service given.
Mercedes-Benz C-Class
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Mercedes-Benz GLC-Class
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