Mercedes-Benz of Midlothian
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Dealership Service Review
service Rating
My svc advisor is fantastic, but others not so much
Written byon 12/24/2018
My routine svc advisor is fantastic. But recently I went in when my traction control system malfunctioned, leaving my car down. I took it to the dealership under warranty and the person I talked to (not my svc. advisor) said, "make an appointment"! Appointments were running 3 weeks out! M-B has an emergency service and towing number. If had called them, would it sit on the back lot for three weeks? It shouldn't be my problem they are short staffed, overbooked, or that warranty service is not COD. They owe it to their customers to get them back on the road in a timely manor; after all, it is M-B.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable