Customer Reviews of Mechanicsville Toyota
Review type:
Whit& Long
Superb Customer Service
by Richard on 12/09/2019I felt like a king, with the attention given me and my daughter during this transaction. The price was great, the car was spotless and you guys took a long time explaining every major feature to my daughter (I didn't get this attention with… my 6 series...)Great Service
by Lara on 12/08/2019The staff are polite, patient, and professional every time we bring a vehicle in.We appreciate your input, Lara. We're glad to hear that you are consistently impressed with the service we offer here at Mechanicsville Toyota. If there is anything more we can do for you please come back and see us any time! Take care! John Nickens, General Manager | jnickens@pageauto.com
Excellent dealership, friendly staff, good mechanics.
by James on 12/07/2019Excellent. Short visit, friendly staff.James, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Mechanicsville Toyota's Service Department. John Nickens, General Manager | jnickens@pageauto.com
My RAV4 service
by Alfredo on 12/06/2019Quick, profesional serviceAlfredo, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. John Nickens, General Manager | jnickens@pageauto.com
Great service at Mechanicsville Toyota
by Deborah on 12/06/2019Great service starting with email reminders, the front desk people are the best, mechanics are excellent and always take good care of our vehicles. The waiting area is excellent, enjoy the coffee.Deborah, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mechanicsville Toyota! If there is anything else we can do for you, please feel free to give us a call. Regards, John Nickens, General Manager | jnickens@pageauto.com
check engine light repair
by Kevin on 12/06/2019i was welcomed and made comfortable. my service writer, Rob kept me informed as to the process and estimated expenses. I appreciated his communication to lower the price a bit.Hi Kevin, and thanks for the great feedback for Mechanicsville Toyota! We're very happy that Rob was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, John Nickens, General Manager | jnickens@pageauto.com
Great service
by Ronald on 11/27/2019updated 12/04/2019very quick service. in and outRonald, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Excellent sales consultant
by Madeline on 11/27/2019updated 12/04/2019The demeanor of my car sales consultant, Joe Wilson. He was considerate, calm, a good listener, and very knowledgeable in regards to the car and purchasing procedures. He deserves a pay raise.Thank you so much for your feedback, Madeline. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Joe. Please let us know if we can ever help you in the future. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Inspection, oil change, tire rotation, check up
by Denise on 11/25/2019updated 12/02/2019Communication-I feel informed about what is happening and my questions are answered in a timely manner. Time spent at location-I have an appointment, I arrive, they tell me the approximate time that it will take. I am finished within that… time frame. Friendliness-I appreciate that I am greeted by all and feel I am important at that moment and get their undivided attention.Denise, thank you for the feedback! We are happy to hear about your positive experience at Mechanicsville Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Peace Of Mind
by Olivia on 12/02/2019We enjoyed working with Joe Wilson our sales rep. We have purchased before from Mechanicsville Toyota and glad we did. In 2007, we purchased our Van that was traded in with our current purchase. The 1st purchase was with the help of Tanner,… who now runs the dealership. It says a lot about a company if an employee would still be working at the same place for over 12 years. David and Olivia SaundersHello Olivia and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Joe was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Very helpful
by Timothy on 12/01/2019Everything went smoothly with the process. Don and Scott were very helpful in my decision making and not trying to force anything on me. Scott was very helpful getting me everything I needed and keeping it affordableWe're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Once again a Great experience from begin to end.
by Dondi on 12/01/2019Everything from the time I arrived to my car was finished. The counter folks are so nice & helpful. I know me & my car are in Great hands. When I go to Toyota in Mechanicsville. They got a customer for life.We appreciate your input, Dondi. We're glad to hear that you are consistently impressed with the service we offer here at Mechanicsville Toyota. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Good Visit
by Jack on 11/29/2019Didn't try to sell me stuff I didn't need.Jack, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Great service
by James on 11/29/2019Service is quick and everyone is courteousJames, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Airbag Recall
by Jennifer on 11/29/2019I called in the morning for my airbag recall. They got me in that day with an appointment. Service was done in about 2 hours.Jennifer, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Routine Service
by Gary on 11/28/2019Easy to make appointment. Friendly staff. Good quality of workWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Mechanicsville Toyota is great!
by Karen on 11/27/2019Sarah is very knowledgeable and helpful. The work was done efficiently and thoroughly. And, thanks for the coffee!Thank you for your great review, Karen! We're glad to have Sarah on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Excellent Customer Service
by James on 11/27/2019Zac Lewis, John Nickens and Scott Moss were excellent. They were very knowledgeable and answered all of our questions. GREAT customer service. I will definitely recommend this dealership and employees to everyone. They went out of there way… to find us the perfect vehicle!Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Feedback
by JMChr on 11/26/2019Efficient service, with telephone call to relay information about addition items that needed attention.Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Mechanicsville Toyota Experience
by Paula on 11/26/2019Zak Lewis was awesome, very polite, friendly and knowledgeable. I would definitely recommend Zak to my family and friends. Also the dealership was easy to work with. By far the best car buying experience I’ve ever had A+~10 ratingWe appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Great service
by Charles on 11/26/2019Fully informative and excellent service!Charles, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Mechanicsville Toyota's Service Department. Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Toyota RAV4 Hybrid
Toyota Tacoma
Toyota 4Runner
Toyota RAV4
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. John Nickens, General Manager | jnickens@pageauto.com
by John Nickens on 12/10/2019