Customer Reviews of Mechanicsville Toyota
Review type:
Whit& Long
tires
by Donald on 12/09/2019updated 12/17/2019it was done when promised, they did an excellent job at the agreed price.I had a great experience buying a car!!
by Yarvette on 12/09/2019updated 12/17/2019Justin Sauer and Marvin Bracy are the best!!!Thank you for a wonderful "pain free" experience. I felt very confident that I was given the best offer possible and time to decide. I would definitely recommend this dealership to all I know.… Thanks for everything, I love my car!Yarvette, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! John Nickens, General Manager | jnickens@pageauto.com
Toyota Camry XSE purchase
by Hem on 12/08/2019updated 12/17/2019I met Christina and Marvin and they took care of the whole process very smooth. Good customer service.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. John Nickens, General Manager | jnickens@pageauto.com
Making my dream car a reality!
by Melissa on 12/17/2019Jamie worked so hard to accommodate the fact that I was going to have negative equity on a car I was trading in and was getting a vehicle that was going to be right at the top of my price range. He was able to work everything out with the… finance department and I couldn’t have been more thrilled with the outcome. The staff were all very polite and personable, and I will definitely be going back to Mechanicsville Toyota for my next car!Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. John Nickens, General Manager | jnickens@pageauto.com
Lease service
by William on 12/13/2019efficient personable explained what service was completedThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! John Nickens, General Manager | jnickens@pageauto.com
Mechanicsville Toyota, Virginia
by Michael on 12/14/2019Mike is a great asset to your dealership. He was very responsive, knowledgeable and efficient during the sales and delivery process.Thank you for your great review! We're glad to have Mike on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! John Nickens, General Manager | jnickens@pageauto.com
Willing to go the distance
by Cliff on 12/15/2019Simple and strait forward. No games just good simple transaction at a good price. I’m willing to drive the extra 20 minutes.Cliff, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! John Nickens, General Manager | jnickens@pageauto.com
Oil Change & Tire Rotation
by Jay on 12/07/2019updated 12/13/2019efficient friendly serviceJay, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. John Nickens, General Manager | jnickens@pageauto.com
Great
by Tyronna on 12/06/2019updated 12/13/2019First time there and I met service person name Rob. He was very attentive, nice and he helped me save money.Hi Tyronna and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Rob is a great asset and we're thankful to have him on our team. We appreciate your business! John Nickens, General Manager | jnickens@pageauto.com
Mechanicsville Toyota
by Dale on 12/05/2019updated 12/13/2019We have bought several cars through Mechanicsville Toyota and had them serviced at the dealership. Our experience has been so positive that we still drive to Mechanicsville Toyota despite moving to Glen Allen, which has another Toyota… dealership in closer proximityDale, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Mechanicsville Toyota. We can’t wait to see you for your next servicing appointment! John Nickens, General Manager | jnickens@pageauto.com
EXCELLENT DEALERSHIP!!
by Jennifer on 12/12/2019Excellent customer service and service qas easy to schedule snd wait time for se4vice was good.Jennifer, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Mechanicsville Toyota's Service Department. John Nickens, General Manager | jnickens@pageauto.com
Service review
by Craig on 12/12/2019Simple, courteous, and fast.Craig, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. John Nickens, General Manager | jnickens@pageauto.com
visit for oil change
by Mohammad on 12/12/2019quick and friendly environmentWe appreciate the kind words, Mohammad. We look forward to seeing you again in the future! John Nickens, General Manager | jnickens@pageauto.com
Family
by James on 12/12/2019Amazing customer service. I really felt part of the Mechanicsville Toyota family though out the purchasing experience. I highly recommend!It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. John Nickens, General Manager | jnickens@pageauto.com
Good visit to service department
by PaulH on 12/04/2019updated 12/11/2019Tom and others were friendly and very helpful in resolving our issues and recommended maintenance requirements, as well as checking our power door for issues.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! John Nickens, General Manager | jnickens@pageauto.com
Great
by Christal on 12/02/2019updated 12/11/2019The staff is so open to helping me with all my needs.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! John Nickens, General Manager | jnickens@pageauto.com
Great job as usual
by Jeff on 12/01/2019updated 12/11/2019Worked hard to investigate a problem that wasn’t easy to diagnoseJeff, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! John Nickens, General Manager | jnickens@pageauto.com
Mechanicsville Toyota
by Lawrence on 12/04/2019updated 12/11/2019Great experience and friendly environment. The staff was helpful and made me feel welcome.Lawrence, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. John Nickens, General Manager | jnickens@pageauto.com
Great car buying experience!
by JLM on 12/03/2019updated 12/11/2019Our sales representative (Joe Davis) was very conscientious of our needs and wants in choosing our next vehicle. He was very genuine and did not pressure us into any decision, seemed truly concerned and focused in helping us find the best… vehicle to meet our requests.Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. John Nickens, General Manager | jnickens@pageauto.com
Highlander
by Randy on 12/01/2019updated 12/11/2019Great experience. Scott, Christina and Marvin were awesome to work with. I will recommend them to others!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! John Nickens, General Manager | jnickens@pageauto.com
Thanks
by Kirk on 12/10/2019The ease of scheduling this appointment online, pulling my car up to the service Bay Area, and having the door open, pulling my car in, getting out of the car, not waiting more than 5 minutes to get checked in, and then going to their nice… waiting area, with hot coffee cocoa and a snack machine, but I think you had to pay for the snacks :-) :-). The only thing Toyota can't fix, or regulate is how people act in that waiting area. I was appalled by a grown adult having a very loud cell phone conversation with the speaker on, so everyone had to listen to this gentleman's conversation. Toyota has no control over common sense, politeness and outright rude adult Behavior. We wonder why our children act a certain way and Millennials are a certain way, look at how their being raised, very sad. Other adults, actually stepped outside and did not have a full-blown loud conversation indoors. Overall, Toyota service at the Mechanicsville location is top-notch!We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Nickens, General Manager | jnickens@pageauto.com
Toyota RAV4 Hybrid
Toyota Tacoma
Toyota RAV4
Toyota 4Runner
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! John Nickens, General Manager | jnickens@pageauto.com
by John Nickens on 12/18/2019