Lindsay Manassas Chrysler Dodge Jeep Ram
Customer Reviews of Lindsay Manassas Chrysler Dodge Jeep Ram
Review type:
This IS the premier Jeep dealer in the DC area
by Jim Verschueren on 04/10/2020Seriously pleasant experience. Thanks to Rick and the team at Lindsay for doing what Leesburg couldn’t and Koons wouldn’t. That’s the difference between saying you are the #1 Jeep dealer and showing it. Highly recommend!Fair pricing along with deals
by James Wrightson on 04/01/2020I normally do not write reviews, however every now and then a good deal arrives and you just want to reward the people behind it. Garrett at Lindsay's was an incredible help in finding the car that I have wanted since I was a teenager.… Garrett was accommodating and informative every step along the way of the sale. Garrett, as well as with others, listened to what kind of vehicle I wanted and helped me find a car and package which was affordable. I am very satisfied and would recommend Garrett as well as Linsay's, in general, to anyone looking to buy a new car.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs.
Lindsay is a great dealership
by Brittany on 03/31/2020I will recommend Lindsay Chrysler to everyone who wants to buy Jeeps. I bought my Jeep Wrangler few weeks ago. I am satisfied with everything. My salesperson Mohamed, was a top-notch salesperson. He answered all of our questions about the… vehicle. Great place to do business.Thank you for the great review! Congratulations on your new ride! We hope to see you again.
RAM 1500
by Roof4Roof on 03/30/2020Dominique Williams took care of my purchase and went above and beyond as well as going the extra mile. Great sales rep. Thanks DomThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Amazing experience
by TaniaP1968 on 03/30/2020I usually don't go to dealership to buy cars on the first day for test-driving but Kyle Whindleton change that. He was able to get me into the vehicle I desire in a friendly and timely manner. Will recommend to family and friends.Thank you for taking the time to write this 5-star review. Congratulations on your purchase! I'm glad to hear that Kyle helped you find the right car at the best price possible. Please keep us in mind for your future auto needs as our team is always here to assist you.
Outstanding Dealership and Sales Team!
by Mamoon M on 03/27/2020I just loved everything about my buying experience from this dealership! John D was great and helped me get what I needed without wasting anytime! As soon as I agreed fo the deal it took less than 30 mins to get out the door! They know how… to do business and give out great deals! This is the place you want to go, you wont be disappointed.Thank you so much for the wonderful review! Congratulations on your new ride. We are more than happy to see that our team took care of your automotive needs! Let us know if we can do anything for you in the future!
very friendly and helpful.
by Travis Knight on 03/24/2020My sales associate Jensie was a great person to deal with and she really helped to get me in the truck i wanted. Thanks to everyone at LindseyThank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.
Ask for Vernard!
by Tracy on 03/13/2020I got the car I wanted, he processed me through, I can't be more than happy with my purchase.Thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional.
Amazing client service!
by Jess Ruiz on 03/08/2020Leo was amazing! We came in to view some different options on vehicles and he was extremely helpful! We will definitely be back to purchase from him!Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
Purchased New Car
by Alejandra Medina on 02/29/2020Leonardo was extremely helpful throughout the entire process. I will definitely be back to this dealership in a few years to buy my daughter's car.Thank you so much for taking the time to rate your experience with us! Congratulations on your new vehicle! We hope to see you again.
Wonderful Service- See Dominique
by Keith on 02/26/2020See Dominique Williams, he is very ethical and a straight shooter. He strives to make the customer feel welcomed and takes it upon himself to go out of his way to make sure the experience is exceptional. I couldn’t be more satisfied with my… experience.Thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again!
Thank you for giving our dealership such a marvelous rating! Feel free to call or stop by if there is anything else we can do for you.
Sales Omar
by Joe on 02/11/2020Great experience and great customer service, I recommend working with OmarThank you so much for taking the time to rate your experience with us! We hope to see you again.
Honor your word
by Kevin on 02/05/2020They should honor their salesmen's word. We purchased a previous owned Jeep Renegade and when asked if the Renegade had a second set of keys the salesman, Frank said " yes, of course ". Well, at the end of the sale he said he couldn't find… them. I asked him why didn't let me know before, he said he thought that they had them. He then promised to check with the parts department. I've never received a call or an email about my second set keys, but have received emails and calls about giving a good review. What about this is right? I find it typical of the same old "say whatever or lie to make the sale". I would not recommend Lindsay Manassas Chrysler Dodge Jeep Ram to anyone, because of this action.Kevin, we are very disappointed that your experience with us was not up to your standards. If you are open to contact, please get in touch with alyssa.rader@lindsaycars.com. We would appreciate any opportunity to earn back your business. Thank you.
Overall great service!
by Erika on 02/01/2020John dill was the most patient with us although we did not buy a car this day, we will be sending him family and friends. His manager, Louis was very helpful as well. I highly recommend you go see them. If you go to Lindsay Dodge go see… John Dill!!We are more than happy to see that our team took care of your automotive needs! Let us know if we can do anything for you in the future!
Worth the trip
by Happy on 01/29/2020I wanted a new Wrangler at a reasonable price. Darryn was able to do both. Thank you Lindsay for getting me what I want .Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
2020 RAM 1500
by Marv on 01/26/2020Excellent experience in my recent purchase. Mike Abukoush made the buying experience easy and fast. Would definitely buy another vehicle there when the time comes.Congratulations on your new ride! We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
December 15 Purchase
by Dan on 01/25/2020Salesman was fantastic; management was not. We were promised some minimal body work on our vehicle, but then a $2000 discount appeared on my wife's cell phone (Car Guru), and then everything was off the table. Dealership was a little too… anxious to make the sale.Dan, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to Alyssa Rader- alyssa.rader@lindsaycars.com so we may begin to move forward in a positive direction.
2020 Dodge Ram 1500 Review
by rjohnson on 01/22/2020Rick made it an easy process to purchase my new truck. He was knowledgeable, professional and friendly and got everything done quickly. Definitely the best car buying experience I've ever had.We appreciate the kind words. We strive to provide each of our guests with an outstanding experience and I'm happy our team could do just that. Please don't hesitate to contact us if we can assist you with any future auto needs.
Do NOT use this dealership
by TBjeep on 01/20/2020A "C" rating by the Better Business Bureau is generous. Incompetent, Lying, [non-permissible content removed] is how I describe my experience at Lindsay. A) Incompetent - I bought a late model Wrangler. It had gone through their… "hundreds of points inspection," yet, the lock on the passenger door does not work, the back soft top panel zipper is broken prohibiting the top from being put down, and the vehicle was not property serviced - all 4 tires low on air. B) [non-permissible content removed] - they repeatedly stated that there was no damage to the vehicle. I went to the dealership and the windshield had been broken and repaired, the break directly over the steering wheel. They also did not disclose the broken items listed above. C) [non-permissible content removed] - they added a MOPAR package to the vehicle and refused to take it off. They inflated the taxes and tags by thousands of dollars because I was out of state. After many emails and calls, they eventually refunded the money they stole, but not after it had become part of the auto loan. They get kickbacks for generating loans, the more the better for Lindsay. So, they stole my money for their benefit. This dealership is all about the high-pressure sales. Their slogan is You'll love it at Lindsay." If you love things like war, famine, and hemorrhoids, then this is the dealer for you. If you value honesty and integrity, I suggest you look elsewhere.Thank you for taking the time to write us a review, Tom. Learning from every experience helps us provide you the very best in service. This has been shared with the appropriate personnel in an effort to help us improve. Thank you again.
2020 Jeep Grand Cherokee
by Seth Sherwood on 01/06/2020Great sales staff and overall experience. Thanks to Cherif and team.Thank you for giving our dealership such a marvelous rating! Feel free to call or stop by if there is anything else we can do for you.
Deceptive and incompetent
by Mark1864 on 01/06/2020For my purchase, Lindsay was always hiding/lying about the numbers. Started with my trade. They offered $6,000 and represented that was NADA average trade-in value and so a fair offer. But NADA average trade-in value is actually over… $12,000 and a clean trade is $14,000. They didn't blush when I later pointed out that their numbers were $6,000 below NADA and thus not a fair price. Got that negotiated only to find that the "dealer discount" of over $10,000 off MSRP that I was getting was not actually true either. The form shows the big discount number write under the MSRP, but then way down after tax, tags, etc. they add back in a bump charge of over $3,000. What's that? Well its the discounts you don't qualify for. Though this was my second trip to the dealership to work out a deal, this was first time anyone had mentioned that the full advertised discount was not in play. Showing a big discount on the term sheet and then adding a bump in cost back into the deal (after taxes, tags, etc.) without explanation or pointing it out, struck me as deceptive. We work through that snafu and reach a deal. Now comes the incompetent closing. Lindsay omits my wife's name from the title. When pointed out, Lindsay says it doesn't matter because when I die my wife will inherit the vehicle; and all the forms are already printed and its late, so just sign. They also did not use my full legal name. The financing options were strangely "locked." Someone at Lindsay decided that I was not putting any cash down (only the trade) and I wanted more than 72 months loan term. This of course made the interest rate high. But we could not run alternative scenarios because the financing screen was "locked." It occurred to me that perhaps Lindsay was trying to offset the negotiation losses by selling the high dollar, highest interest rate loan. I then remembered a strange document that had only one number but I had to sign in many places. They said it was for expediency (cause we are in a hurry) but I never saw that document again after the numbers were put in. It was a document for Chrysler regarding rebates, employee pricing, etc. Why Lindsay insisted I sign it with all those blanks makes me think funny stuff was going on with financing and rebates; things that I should have known but apparently were being kept from me. So my overall impression of Lindsay is they were deceptive on many fronts and incompetent in closing. In hindsight, I wish I had gone to see Brandon at Fair Oaks Chrysler. In 10 minutes on the phone, Brandon explained the deal with the rebates and incentives in a professional forthright manner. If I had known how Lindsay was going to screw up the closing documents, I would have run from Lindsay to Brandon at Fair Oaks Chrysler.It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please get in touch with Alyssa Rader- alyssa.rader@lindsaycars.com so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs.
by Lindsay Manassas on 04/15/2020