Customer Reviews of AutoNation Toyota Leesburg
Amazing service experience!!!!
byon 03/15/2024
I recently had the pleasure of visiting AutoNation Toyota Leesburg for service, and I must say, it was an exceptional experience from start to finish. The level of service provided was top-notch, exceeding my expectations in every aspect. From the moment I arrived, the staff greeted me warmly and made me feel right at home. Their professionalism and friendliness were truly commendable. What impressed me the most was the speed and efficiency of the process. Despite being busy, they managed to take care of my needs promptly without compromising on quality. It was evident that they valued my time and made every effort to ensure a swift and seamless experience. Moreover, I was pleasantly surprised by their pricing, which was very competitive compared to other dealerships in the area. The transparency and fairness in pricing further reinforced my trust in AutoNation Toyota Leesburg. Overall, my recent experience at AutoNation Toyota Leesburg was outstanding. The high level of service, speed of process, friendly staff, and great pricing have made me a loyal customer. I wouldn't hesitate to recommend them to anyone in need of exceptional automotive service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Just really poor customer service every time I have to visit
byon 12/16/2023
The actual service seems to be okay (hard to mess up an oil change, but they did overfill it last time and it leaked on my garage floor), but the customer service is poor. Twice now I have had complimentary service done and when I go to check out they try to charge me. Then I have to go back and find the service agent and have it fixed. It makes me wonder how many people pay for service that should be free.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Extremely Long Wait for Simple Oil Change
byon 12/12/2023
A simple oil change took 3 hours, even though I had an appointment, and every driver's seat setting was altered. I can understand moving the seat forward/back for those shorter/taller than me, but was it necessary to change every single seat setting, the climate control settings, and the radio controls for an oil change?! Frankly, I can't understand how any of that needed adjusted to move the car a couple hundred feet.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Department has slipped since Covid
byon 12/08/2023
Lexus RX 350. Routine oil change. Recommnded coolant flush. Manual agrees with 102,000 mile need. Recommended spark plug change for $1000 +. Not recommended until 120,000. Car had 102,000 miles. Upselling! impossilbe to get anyone in service on the phone. Expect customer to do everything on-line with no discussion. After 7.5 years of using them, will look for another service center for my Lexus RX350.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Very poor service. Long waits. Inefficient
byon 12/04/2023
The place is run very inefficiently. I’ve been going there for years with no issues until more recently. The quality of service has significantly declined. A 7 o’clock appointment and out by 10 o’clock for an oil. Change is unacceptable when showing up there are long lines and very few people moving cars checking them in Had to wait 20 minutes after my car was completed just so that the paperwork could be done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Work Done ✅
byon 12/02/2023
Very efficient work done on my vehicle was well appreciated
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2022 Rav 4
byon 11/29/2023
Everything was quick and efficient. However, I mentioned 3 times that my wheel covers had this grease on the them. I wanted it removed and to see if there was a problem somewhere. They did nothing and it is all still there. Also, all my settings were changed and I don’t know how to get them back. I always forget to check it before I leave. I have to try and find them now.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service good for most part but
byon 11/18/2023
But this time I didn’t get the emailed detailed report of what they did and when I picked up my car the service advisor had left and no one else could tell me what was actually done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Toyota rav4 recall
byon 11/13/2023
Spent 4 hours @ this dealership only to be told there was no parts for recall. Instead I was advised abt brakes and tires replacement after a year. Unbelievable
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Multi-point Inspection
byon 11/03/2023
Kristen Lewis Smith made this visit extremely pleasant. First she stepped up to fill in for the co-worker I had my appointment with who had to leave for a family emergency, She was very patient with me in listening to why I was there (the notes only said "Headlights" even though I had had a 6 min conversation w/the person that made my reservation. I was there ahead of my 1/16/24 and mileage maintenance. She reached out to Bryan the manager to speak with me (He is just lovely - no other words come to mind). The consumate calm, polite professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thorough service
byon 10/23/2023
The technician did an excellent job of identifying and fixing problems with my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Old Prius brought back to life!
byon 10/19/2023
My car had sat undriven for a long time, the team at Leesburg were fantastic. Very accomodating and friendly. They got it working again. I'm very grateful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service and Inspection 2004 Toyota Avalon
byon 10/03/2023
I have been coming to AutoNation Toyota Leesburg for nine years and have been veery pleased. Today was no exception. I brought my car in to be serviced before it was inspected. I was glad the work could be done while I waited.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 09/29/2023
Moses was very professional. He provided we with precise information about my Highlander. The shuttle service was very convenient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
It isnt fixed yet, but gave service the unexpected
byon 09/22/2023
Blew my interior lights. They didn't have the part but got it the next day and partially fixed the problem. There is another electronic part missing and returning next week. Personnel (cameron) was great keeping me apprised. Word of warning. DO NOT change interior lightbulbs. Yourube is WRONG!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
regular service maintenance
byon 09/07/2023
GREAT as always. Justin Embrey has been my service technician for many years. Pleasant personality, always explains what needs to be done and expected length of service time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
40,000 Service - Great Experience
byon 08/28/2023
Moses is my advisor and always provides a detailed description of what needs to be done and the cost. He also provides us any available discounts and usually my service is less than what was originally quoted. I completely trust Moses and have the confidence that what he tells me is exactly what will happen and communicates any changes if appropriate. He is extremely professional. The work during this past visit was done timely and the wait in the customer area was very comfortable. Thank you Auto Nation for another great experienc!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil and filter change
byon 08/25/2023
I was going to wait since I had an appointment but was told 2.5 hrs so I left it. They called and texted when it was ready about 2 hrs, job done okay. $99 on web it was 79 not a deal breaker. Seems organized neat and well staffed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and timeliness
byon 08/21/2023
I was solicited by Autonation with an offer of oil/filter change and tire rotation for 50% off. I went there at the appointed time. The staff were very polite and helpful. I was told that the car would be ready in an hour and half and it was! They even washed the car and performed a state inspection that i was late on. This was a very pleasant experience compared to the last time I had them do an oil/filter change. At that time, it took them almost 3 hours.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Just fine
byon 08/19/2023
20,000 mile service. Car wash was not working….so car wasn’t washed on return
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Always great service!
byon 08/17/2023
Scheduling was easy and service was great! Auto Nation always lets me know what service my 2020 Toyota Rav 4 needs depending on it's mileage so my investment is protected. I bought my car from them in December 2019 and they have done all the service on it. I have always had remarkable experiences with them and trust their work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments