AutoNation Toyota Leesburg
Customer Reviews of AutoNation Toyota Leesburg
Review type:
Deceptive services
by terence66 on 07/07/2025updated 07/25/2025I have purchased two new cars at Auto Nation - one in 2019 and one in 2021. With both cars I purchased added service plan and up until this past Saturday had been happy with the service I get at Auto Nation. We had both cars in for… service that day. Mine was the 2019 and my wife's was the Camry. Mine was completed and when I left my wife said she need some fluids replaced and it would be $400. I said ok and drove home. When I got home I learned she was charged $1,600 for some "additional" services. We purchased the Premium service package from $2,900 at time of purchase. When I called and talked to Mo he said the plan only covers oil changes. $2,900 for oil changes? The optional services included a new hybrid filter for $400 because it was dirty. I looked that up online and the filter costs $25 and takes 10 minutes to change. $400???? I am angry that the premium plan I purchased did not cover any of the additional services. I am also angry that the deal sold my wife a bunch of services they were not necessarily needed and too advantage of her. I will never buy a car here again and I will be looking hard to find a better place to service both cars since the platinum plan only covers oil changes. Very disappointed.Leesburg Toyota
by James G on 07/23/2025I bought my Tundra at AutoNation Leesburg Toyota and had the best buying experience with them. Patrice my salesman, and Mr. Reeves the GM were both very pleasant to deal with. Because of that I have always returned for all service needs.… Chris my service advisor is always friendly and keeps me informed as to the status of my truck. In my opinion he goes the extra mile to ensure that repairs are done right the first time.Very poor rude service it is shocking
by Syed Murshed on 04/30/2025I recently had a disappointing experience at AutoNation Toyota Leesburg yesterday at 10am. I had a service appointment to get some warranty work done on my vehicle. As a repeat customer, I was surprised by the poor service I received from… Moe Merghane, a service advisor. He was unprofessional, rude, and dismissive. The situation escalated, with him yelling and refusing to calm down, even after I asked him to stop discussing the issue since I was being passed to another advisor, Cameron. I was disturbed by his behavior, not only towards me but also towards another customer. His actions reflected poorly on the dealership and its customer service standards. I'm concerned that this type of behavior may deter others from visiting the dealership. I hope that the management will take necessary actions to address this issue and ensure that customers receive the respect and service they deserve. Service department is managed very poorly, service manager stepping in however, I will not recommend any friend or family go to Leesburg autoNation ToyotaHi Syed, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (571) 357-3965 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Didn’t honor a valid coupon.
by GyanLexus on 04/19/2025Beware ! Make sure you confirm the details of coupons posted on website or sent you in email. I had a valid coupon that should have been accepted for my Lexus, as the exclusions only applied to diesel and specialty vehicles. However, the… service advisor didn’t honor it and charged me the full amount. Unfortunately, I didn’t push back or speak to a manager because I was in a rush. Note: The service quality at this dealership has been good. No complaints there.Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (571) 357-3965. We would appreciate the chance to turn your experience around.
Great Service
by RickyMicky on 02/25/2025Thank you Everyone in Autonation for great service. My service writer Ashley was awesome. My Service was done right on time. Thank you Ashely I will refer my friends to buy and service their cars here at Autonation. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Leesburg and we hope to be of service again in the future.
Services @ AutoNation Toyota Leesburg
by Elements on 02/12/2025Fast service, provided live updatesHello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Chris
by Tommy hoch on 02/04/2025Service rep Chris was very nice and pleasant. The wait time was a bit long…. 3 hours!Hi Tommy, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Leesburg. Don't hesitate to call us if you ever need anything. Be safe on the road!
Regular Maintenance - Toyota 4Runner
by C Leonhardt on 01/01/2025Always honest, friendly, and excellent service!Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Leesburg. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Top Notch Service and Support
by JeffW1975 on 11/06/2024One of the best experiences I’ve had with a service team. Brian led the charge and was able to resolve a minor issue with an initial alignment. He kept me up to speed throughout the service and gave the truck a test drive to ensure he could… pass on a seal of approval. Really happy to have this Toyota team as support for me and my new Tundra!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Toyota
by Heela Afzal on 11/03/2024I recently had an outstanding experience at Toyota AutoNation with the exceptional service provided by Shaikh Hamad Al-Khalid’s. From the moment I walked in, I felt welcomed and valued. Shaikh took the time to understand my needs, asking… thoughtful questions to ensure he found the perfect car for me. What stood out was his genuine kindness and patience throughout the process. He never rushed me, but instead provided his extensive knowledge and honest advice. It was clear that he truly cared about matching me with a vehicle that fit my lifestyle and preferences, rather than simply making a sale. The entire staff mirrored Sheikh’s warm demeanor. Every interaction, from the receptionist to the finance team, was marked by friendliness and professionalism. It felt like a community rather than just a dealership. I left feeling not only satisfied with my purchase but also appreciated as a customer.Hello Heela, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Outstanding Service
by Liz R- Ash on 08/28/2024Everyone was profesional, attentive, courteous and knowledgeable. They answer all our questions even when we ask the same question multiple times. Our Salesman was Angel. 10/10, our finance person, I can’t recall his name but he was very… professional. No hidden agendas.We are pleased to hear you had such a positive experience with us, Liz! If you ever need help, just give us a call. Happy motoring!
Almost Perfect
by NThorne on 08/27/2024Great place, friendly faces, hard workers. Need more technicians in the service lane. Wait times can drag on in later hours.Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (571) 357-3965 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Excellent Dealership
by NormaDe on 08/10/2024Great customer service from the service department (Daniel) and Louis is an excellent sales person; has taking care of all our family needs and wants in our car shopping in a very professional manner.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Louis Lucas
by Sweetness on 06/28/2024updated 07/08/2024knowledge of the sales staff, Excellent! dealership environment comfortable and welcoming! ExcellentHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Do Not Go To AutoNation Leesburg
by Leesburg on 05/09/2024This is not a dealer... this is [non-permissible content removed]! AN Leesburg Service department is terrible or worst you can imagine. They will ripped you. They ripped me. My car was in good condition and due to their fault my engine oil… filter was leaking and they asked me to replace sub pan cost over $5K. I went to another mechanic and there was no problem. They also ripped me in another case. I finally learned a big lesson. please do not take your car to this dealer or don't even buy car with them. I wish their business will dry soon! Do not go to this place.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (571) 357-3965 to discuss what we can do to help.
Just really poor customer service every time I have to visit
by NovaGolfer on 12/16/2023The actual service seems to be okay (hard to mess up an oil change, but they did overfill it last time and it leaked on my garage floor), but the customer service is poor. Twice now I have had complimentary service done and when I go to… check out they try to charge me. Then I have to go back and find the service agent and have it fixed. It makes me wonder how many people pay for service that should be free.Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (571) 357-3965 at your earliest convenience to discuss how we can turn this experience into a positive one.
Extremely Long Wait for Simple Oil Change
by Dean T. on 12/12/2023A simple oil change took 3 hours, even though I had an appointment, and every driver's seat setting was altered. I can understand moving the seat forward/back for those shorter/taller than me, but was it necessary to change every single… seat setting, the climate control settings, and the radio controls for an oil change?! Frankly, I can't understand how any of that needed adjusted to move the car a couple hundred feet.Hi Dean, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3965 -- we hope to hear from you soon.
Department has slipped since Covid
by JohnnyLexus on 12/08/2023Lexus RX 350. Routine oil change. Recommnded coolant flush. Manual agrees with 102,000 mile need. Recommended spark plug change for $1000 +. Not recommended until 120,000. Car had 102,000 miles. Upselling! impossilbe to get anyone in… service on the phone. Expect customer to do everything on-line with no discussion. After 7.5 years of using them, will look for another service center for my Lexus RX350.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (571) 357-3965. We hope to hear from you.
Very poor service. Long waits. Inefficient
by Lostbusiness on 12/04/2023The place is run very inefficiently. I’ve been going there for years with no issues until more recently. The quality of service has significantly declined. A 7 o’clock appointment and out by 10 o’clock for an oil. Change is unacceptable… when showing up there are long lines and very few people moving cars checking them in Had to wait 20 minutes after my car was completed just so that the paperwork could be done.Hi, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (571) 357-3965 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Work Done ✅
by KojoNketsiah on 12/02/2023Very efficient work done on my vehicle was well appreciatedHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2022 Rav 4
by KarenHC on 11/29/2023Everything was quick and efficient. However, I mentioned 3 times that my wheel covers had this grease on the them. I wanted it removed and to see if there was a problem somewhere. They did nothing and it is all still there. Also, all my… settings were changed and I don’t know how to get them back. I always forget to check it before I leave. I have to try and find them now.Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (571) 357-3965 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello James, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
by Harrick Newman on 07/25/2025