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Customer Reviews of AutoNation Toyota Leesburg

4.0
Overall Rating
(10)
Recommend: Yes (7) No (3)
Write a review: Sales | Service
sales Rating

Leesburg Toyota Purchase

byDonnieowenson 04/12/2018

I had the pleasure of purchasing a vehicle at Leesburg Toyota a week ago this Friday! I was nervous and a bit apprehensive about going into the dealership and having to trust a complete stranger in this process! But I can tell you that in the end, I’m extremely happy that I did! I’m now the proud owner of a 2018 Yaris and am just blown away how much of an exceptional vehicle that it is! It is the best kept secret in the world! But it won’t be for long!!!! The salesperson was excellent and very professional, from his initial call along with the Manger and the Finance person that finalized my purchase and got me approved for financing! Thank you Nazir for helping me in my time of need!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
89 Reviews
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service Rating

2008 FJ Cruiser

byCoolhandon 09/18/2018

ABS, A Trac, Trac control lights on intermittent. Tech found bad stop switch, replaced - problem gone! Good quick repair!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Professional and friendly

byShimmy Girlon 08/22/2018

Craig was very friendly and helpful. Service was quick. Waiting area was clean.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Craig is awesome

byJosh GHon 08/01/2018

Came in for service on my 4Runner to diagnose a noise coming from my dash. Craig greeted me right away and was very helpful and friendly the whole time. He kept me updated on the process and remembered me from when I scheduled the appointment the week before. Gave me accurate information and helpful advice and while my experience at Autonation overall has been good, he is the main reason I will be coming back when I need service in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byElaineMon 07/23/2018

My Matrix needed an oil change and filter. The service tech, Pete, let me know of a couple other things that needed to be done so I made an appointment in about 2 weeks to get the work done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

EXCELLENT

byC.l Burrrison 07/22/2018

Appointment on time. Service representative was personable and informative.when going over the service to be performed.and cost. Gave me approximate waiting time. Kept me updated.Finished work on schedule and reviewed service performed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

No information.

byAnon2018on 07/19/2018

Went in for a quick view of an issue. Was informed it might estimate $70 of work. 2 hours later, was told that replacement of an item would cost over 2k. Then, was billed $140 of a ‘diagnostic cost’ that I was not informed of up front and caught me off guard. Completely unacceptable but what could I do at that point?

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Marnie Castellano

byCastellanomon 07/05/2018

Great experience - as always!!!!!!!!!!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Leesburg Toyota Purchase

byDonnieowenson 04/12/2018

I had the pleasure of purchasing a vehicle at Leesburg Toyota a week ago this Friday! I was nervous and a bit apprehensive about going into the dealership and having to trust a complete stranger in this process! But I can tell you that in the end, I’m extremely happy that I did! I’m now the proud owner of a 2018 Yaris and am just blown away how much of an exceptional vehicle that it is! It is the best kept secret in the world! But it won’t be for long!!!! The salesperson was excellent and very professional, from his initial call along with the Manger and the Finance person that finalized my purchase and got me approved for financing! Thank you Nazir for helping me in my time of need!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Unappreciated Long-Time Customer

bytwotoyotacarson 06/15/2017

I own two Toyotas and have been pretty happy with them overall. I bought one at AutoNation Toyota Leesburg several years back. Almost all, if not all, of the service I have ever had on this car was at this service shop. I have taken my other Toyota to this shop as well as my Honda. For years they were great (and a couple of the great service folks are still there) but recently there seems to be an obvious trend to increase service costs a lot. I had an issue with one of my cars recently and I was treated like any person off the street instead of someone who bought the car there and has taken it there for years. Pretty disappointing. My recent experience seemed it was about getting my money instead of helping me. I may still buy another Toyota but I will probably avoid this dealership.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

2015 CPO with severe damage

byTACOMALESSon 01/19/2017

My family drove 150 miles to buy a 2015 , CPO Tacoma with 28K miles for my son that was listed in EXCELENT condishion. Within 2 mins my son said look at the dents in the roof. I got in the bed, looked at the roof top and it was scratched and dented beyond words. From the front windshield to the rear windshield and from door to door there were 20 to 30 scratches. Some scratches were 2"wide and some were 3 feet long with rust. 3 or 4 dents were the size of eggs How is it possable for a dealership to certify a CPO vehicle using their 120 (give or take) inspections and miss what my son saw in seconds. How was it possable to wash the car and not mention the damage to anyone. I will also admit the my salesman Mohammed and his manager also Mohammed were very nice, seemed concerned and apologetic. They insisted they were unaware of the damage. (that was and is still tuff to swallow) They offered to fix all damage and have the car delievered to me at a later date. I asked for an additional 500.00 off the pre agreed price thinking that was fair under the circumstance and they refused. I am willing to bet my last dollar had that happened in the middle of the day or on a weekend with any other customers in the dealership they would have took care of our needs but we got there at 8:00 and were the only customers in the building. We shook hands and left.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

service Rating

Overpriced Service Center

byBigglesworth2kon 07/24/2016

Avoid the service center here and look for one elsewhere. My vehicle died on the road and wouldn't start back up. I had it towed to Autonation Toyota in Leesburg to have them diagnose and fix the issue. They determined it was the MAF (mass air flow) sensor. The OEM part is relatively cheap if you buy it online, markup was about 2.5x here. I didn't mind that so much as I did the $425+ labor fee. This part is immediately viewable as soon as you open the hood and takes 10 minutes at most to replace - disconnect the wiring harness, unscrew two tamper proof screws, and swap. I've contacted them almost a week ago but have yet to hear back.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

2nd Purchase at AutoNation - Great Experience

bylen_19108on 07/13/2016

First of all Bryant was exceptional as a sales been and never pressured me to buy a new car during my visit. He was very patient and showed me many cars and provided estimated payments and financing options.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service

bySangNguyenon 07/02/2016

The dealership and the deal were very friendly and made me feel very welcome as we worked together to select a new car for my family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy car buying experience due to excellent salesperson!!!!

byjamargaon 06/16/2016

We went to AutoNation Toyota Scion in Leesburg to purchase a car. This was the second dealership we visited and we ended up driving off with our new car thanks to our salesperson Mr. Finch!!!!! We initially wanted a different model and could not agree on the color. But our salesperson was very patient with us and did not make us feel pressured to buy a car. He calmly explained all the features of the car and was well-informed. We truly had a pleasant car buying experience. We would highly recommend this dealership and Mr. Finch to anyone looking to purchase a car. Thank you to Mr. Finch and Mr. El-Fiky!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great services

byTaniaitzaon 06/01/2016

Overall, great experience. The sales person was professional and determined to keep me and my family satisfied. The price and interest rate was negotiable, and my mom was completely satisfied with our new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Perfect Seller Service

byGiannino97on 05/15/2016

The service provided by sales associate, Jorge Gonzalez, was excellent. The dealer answered all our questions and was always in a friendly manner. This is the second car that I've purchased from autonation and from the same salesmen. In the future I would gladly request him again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Leesburg Toyota Great Lease Experience

bykekroundhillon 05/11/2016

This is my 5th lease with Leesburg Toyota and I am very happy with my new RAV4 - Bryant Tate was truly exceptional as a salesperson:) And the dealership was very professional to work with during the leasing process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wonderful, honest buying experience

byJanetRoseon 05/04/2016

I love my new 2016 Camry LE! I had the best buying experience of my life at Autonation in Leesburg, Va. The price quotes I received on the Internet were honest -- they did not change when I went in. The sales manager, salesman, and financing staff were all outstanding!! I would rate them highest possible. I have bought many cars in my life, but this was the best experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Car Buying Experience

byjrp1346on 04/19/2016

Prior to stopping by AutoNation Leesburg I had been to another dealer fairly close by and had a good experience there. I intended to only show my wife some cars so she could choose a model and color. Instead, we were greeted by Will Britt and several hours later walked out with a new Prius. Will's demeanor, expertise, and style fit us like a glove. He seemed to be on our side with his sales managers. He fought for what we wanted and put our needs and desires before his dealerships--or at least, that's the impression he gave us. Will seemed authentic and honest; easy to talk with; and eager to do whatever was necessary to sell us a car--and that's a good thing. His sales manager, Tim, also made a good impression. Tim was straight-forward, knowledgeable, and instinctively knew the kind of financial information I needed to make decisions: a great team. If you go to AutoNation Leesburg Toyota, seek out Will Britt; you'll be glad you did.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Sales Representative...

byHappyKarenon 03/19/2016

We had an outstanding buying experience from Gene Winfree at AutoNation Leesburg. I hate to buy cars because of all the "negotiation" and time it takes. However, Gene was efficient and had everything ready when I called to ask if they could meet our price. I highly recommend Gene for your sales needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

True Customer Service wins everytime

byAWMERC146880on 02/20/2016

I am not an easy person to sell a car too. However, patience, professionalism, and outstanding customer service prevailed and I purchased a 2016 Camry SE...... and I love the car I called the dealer initially to prevent any delays in my purchase. I received solid service over the phone with regards to my questions. later that day, I arrived at the dealer and was greeted by William Britt, salesman. He was professionally dressed; was engaging and had excellent knowledge about Toyota vehicles. during the entire process, Will and his manager, made me believe they were working for me.... very important and difficult skill to teach a salesperson. I bought the car the next day. Will, the sales manager, and finance team, were all true professionals from minute 1. Never pushing me to say no; never pressuring me to commit. I commend Toyota and the Leesburg Autonation dealership with having genuine and real employees working for them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
The AutoNation Drive Pink campaign, continues to raise millions for cancer research and treatment. Every AutoNation Pink Plate on the road helps put the fight against cancer on full display.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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Amenities
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