AutoNation Toyota Leesburg
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Didn’t honor a valid coupon.
Written byon 04/19/2025
Beware ! Make sure you confirm the details of coupons posted on website or sent you in email. I had a valid coupon that should have been accepted for my Lexus, as the exclusions only applied to diesel and specialty vehicles. However, the service advisor didn’t honor it and charged me the full amount. Unfortunately, I didn’t push back or speak to a manager because I was in a rush. Note: The service quality at this dealership has been good. No complaints there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Savy Robinson on 04/21/2025
Dealer Response
Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (571) 357-3965. We would appreciate the chance to turn your experience around.
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