AutoNation Toyota Leesburg
Customer Reviews of AutoNation Toyota Leesburg
Review type:
25 Sienna
25 Sienna
by Douglas on 05/13/2025updated 05/19/2025Smooth and easy sales processHi Douglas, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very poor rude service it is shocking
by Syed Murshed on 04/30/2025I recently had a disappointing experience at AutoNation Toyota Leesburg yesterday at 10am. I had a service appointment to get some warranty work done on my vehicle. As a repeat customer, I was surprised by the poor service I received from… Moe Merghane, a service advisor. He was unprofessional, rude, and dismissive. The situation escalated, with him yelling and refusing to calm down, even after I asked him to stop discussing the issue since I was being passed to another advisor, Cameron. I was disturbed by his behavior, not only towards me but also towards another customer. His actions reflected poorly on the dealership and its customer service standards. I'm concerned that this type of behavior may deter others from visiting the dealership. I hope that the management will take necessary actions to address this issue and ensure that customers receive the respect and service they deserve. Service department is managed very poorly, service manager stepping in however, I will not recommend any friend or family go to Leesburg autoNation ToyotaHi Syed, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (571) 357-3965 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Didn’t honor a valid coupon.
by GyanLexus on 04/19/2025Beware ! Make sure you confirm the details of coupons posted on website or sent you in email. I had a valid coupon that should have been accepted for my Lexus, as the exclusions only applied to diesel and specialty vehicles. However, the… service advisor didn’t honor it and charged me the full amount. Unfortunately, I didn’t push back or speak to a manager because I was in a rush. Note: The service quality at this dealership has been good. No complaints there.Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (571) 357-3965. We would appreciate the chance to turn your experience around.
King shahzain
by King shah on 02/25/2025updated 03/04/2025Last week I went to AutoNation Leesburg to buy a Toyota Camry 2025 as I entered into dealer ship one of the salesman name martinez welcome me and help me find the right car he was very knowledgeable and funny he made the whole process super… easy.if someone looking to buy a car look for Martinez you will not be disappointed….Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great customer service
by andreajcon1 on 02/25/2025Had a great experience. Edwin was extremely helpful in assisting me with my vehicle search. He provided excellent customer service, was patient, and made the process smooth and stress-free.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Best dealership and car salesman I've ever had!!!
by Jarrett on 02/24/2025Patrice and Christopher are the best they helped me through the whole process of trading in my car, they explained everything and worked with me and found exactly what I wanted and was looking for. They are the best salesman I've ever had… or seen I would recommend this dealership any day of the week, best dealership around and 2 of the best salesman!!!!We are pleased to hear you had such a positive experience with us, Jarrett! We appreciate your recommendation of AutoNation Toyota Leesburg and we hope to be of service again in the future.
Great Service
by RickyMicky on 02/25/2025Thank you Everyone in Autonation for great service. My service writer Ashley was awesome. My Service was done right on time. Thank you Ashely I will refer my friends to buy and service their cars here at Autonation. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Leesburg and we hope to be of service again in the future.
Excellent Dealership
by Kenny C on 02/15/2025Toyota Autonation in Leesburg, VA is a premier dealership in the northern VA area. Sales were incredibly patient and polite throughout the entire process. They were accurate in the estimate delivery date of the vehicle in production.… Management provided no-hassle negotiations and upfront on any concerns. They were able to answer all of our questions and honored all of our commitments. Great experience overall and I highly recommend this dealership to others.Hi Kenny, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Toyota Leesburg and we hope to be of service again in the future.
Services @ AutoNation Toyota Leesburg
by Elements on 02/12/2025Fast service, provided live updatesHello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Chris
by Tommy hoch on 02/04/2025Service rep Chris was very nice and pleasant. The wait time was a bit long…. 3 hours!Hi Tommy, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Leesburg. Don't hesitate to call us if you ever need anything. Be safe on the road!
Go Here ASAP
by ChefBritt on 01/13/2025We have been on the market for a couple of trucks for months. We have been looking for the right price and dealership to assist us in getting our dream trucks. My partner and I both happened to be buying trucks at the same time. This… dealership is excellent. I went to a couple other toyota dealerships around and I felt out of place and like people in the dealerships only cared about their bottom line. In Leesburg the atmosphere is like a close knit neighborhood. It was welcoming and everyone working was so kind and helpful. Howard the sales GM worked very hard along with our sales person who was beyond amazing. So much so that we came back to the leesburg dealership to work with them spesifically. I would definitely mess up the spelling of our sales persons name so we can just say, thanks so much to S. Aand Howard for getting us into our dream trucks. Though things can be complex with buying a new vehicle they made the experience lovely and quick rather than stressful. If you're in the market for a new or used vehicle I highly recommend visiting this amazing group of people.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Leesburg and we hope to be of service again in the future.
4th Car Same Excellent Service
by Ricky-toso on 01/09/2025The dealership from first seconds were very welcoming with super clean showroom to friendly staff that said Hi to me. First person welcomed me was Howard , he took me around offered me hot chocolate. I thought he is receptionist since he is… right at the entrance and welcomes everybody, later on found out he was a General sales manager :) I want to thank also my sales consultants Shaikh and Aydin for great customer service. I bought Land Cruiser on Dec 31 . General Manager Steve did outstanding job on working me a deal for my trade and purchasing my new car. Finance team was fast on taking car of my paperwork offering me packages for very good price that I couldn’t resist it not buying. I am very calculative person and with simple math it made very much sence to buy it. Thank you guys for on time, warming friendly environment, and great ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ service!Thanks so much for the warm recommendation of the team here at AutoNation Toyota Leesburg. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best dealership out there
by Marksvender on 12/31/2024Amazing team, they would do anything to get a better deal They do their best to make sure you are completely satisfiedHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional personal attention
by New2Virginia on 12/31/2024The goal was to stop by for some assistance with a basic issue for our RAV4 and while we were waiting we noticed the beautiful bZ4X on display. After discussions and a test drive, we were sold on it. Everyone from upper management, the… finance supervisor to the newest sales personnel, we were cared for and guided through the process of acquiring our new car.Hi, thank you so much for your positive comments about AutoNation Toyota Leesburg! Don't hesitate to call us if you ever need anything. Be safe on the road!
Regular Maintenance - Toyota 4Runner
by C Leonhardt on 01/01/2025Always honest, friendly, and excellent service!Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Leesburg. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Easy purchase
by RobertP on 12/29/2024Least pressure and easiest car purchase ever.Thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Toyota Leesburg and we hope to be of service again in the future.
Customer service
by SJV0000 on 12/21/2024Sales consultant Muhammad Salek at AutoNation Leesburg provided us with the highest degree of customer service from the time we began our search for a new car until we bought our Grand Highlander Hybrid. He was courteous, professional,… efficient, and knowledgeable. Working with him made our experience seamless and pleasant. Thank you Br. Muhammad.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Impulse Buy - Great experience
by HJ on 11/21/2024updated 12/03/2024I had no intention of buying a new car, but the salesman found me the car I wanted.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Princess
by Princess on 11/29/2024Everytime I come to this dealership, everyone is so friendly here. I came to buy used Rav4. But after talking to sales person Aydin Abbasov. I decided to buy new car. Price was right, so it was not hard to pull the trigger. I recommend… Autonation Toyota for anyone to buy their next car here. I had probably the smoothest buying experience here. I also take my cars here for service and very happy with service too. Finance was easy, ilI had my own finance but I got even better finance rate here at dealership. My Expactation from a dealer was fully met here at Leesburg Toyota!Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Top Notch Service and Support
by JeffW1975 on 11/06/2024One of the best experiences I’ve had with a service team. Brian led the charge and was able to resolve a minor issue with an initial alignment. He kept me up to speed throughout the service and gave the truck a test drive to ensure he could… pass on a seal of approval. Really happy to have this Toyota team as support for me and my new Tundra!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
My New Camry
by Awanahmed on 10/29/2024updated 11/05/2024I recently went into AutoNation Toyota of Leesburg to buy a new Camry for my children. I had the most amazing experience. There was no hassle or pressure. They were kind and took great care of me. We got straight to the point and made me an… excellent deal. I also got a great value on my trade-in. I highly recommend coming to AutoNation Toyota of Leesburg to buy your next car. my sales person Nazir was amazing. Go in and ask for him. They will take great care of you and we’ll give you a great deal without any fight. Stephen and the general manager was also there to make sure I had a great experience!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Douglas, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 05/21/2025