Steven Toyota
Today 8:30 AM - 8:00 PM
Customer Reviews of Steven Toyota
Review type:
Corolla for the win
by Bruce Roberts on 05/01/2025
updated 05/07/2025
Very professional, knowledgeable and courteous. Marcus was very chill and I enjoyed hanging out with him throughout this process. Love my Corolla! I appreciated Marcus understanding that I’m a bit computer illiterate and he patiently… paired my phone with my car/Toyota app and explained things to me
Bruce, we're delighted to hear that Marcus made your experience at Steven Toyota enjoyable and informative. It's great to know you're loving your Corolla! If you have any more questions or need assistance in the future, feel free to reach out.
179 reviews
Sort by:
Fast service.
by Mandy McKinney on 09/03/2024updated 09/10/2024Friendly, fast serviceMandy, your kind review warms our hearts! Thank you from the Steven Toyota Team.
Easy does it
by Paul Cline on 08/26/2024updated 09/03/2024My sales representative was knowledgeable, very patient and honest. The financial support person was very professional and easy to work with. I had a great experience!Paul, we're delighted to hear you had a great experience with our team at Steven Toyota! Thanks for the positive feedback!
Hi Paul, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Steven Toyota in Harrisonburg
Second Kia Soul from them. Service has always been outstanding when needed
by Bart on 08/22/2024updated 08/29/2024Easy to work with, friendly and attentive. Would highly recommend.Bart, thank you for sharing a positive review of Steven Toyota!
Great service
by Bob on 08/05/2024Very competent and responsive service departmentBob, thank you for this 5-star review of Steven Toyota! Have a great day!
Professional And Trustworthy
by Larry on 06/20/2024My wife and I were most pleased with our purchase of a new Sienna from our first inquiry online through the home delivery of our new car ! Our Sales Consultant, Masar, was most professional as was the entire team at Steven Toyota ! The… Steven Toyota team is trustworthy and we are looking forward to our continued relationship in the care and maintenance of our new car !Larry, we're delighted to hear that Masar and the Steven Toyota team provided such a seamless experience from start to finish. Enjoy your new Sienna!
Inspection service
by DW on 06/07/2024Fast, good friendly serviceWe are so happy that our Steven Toyota team earned your five stars. Thanks for sharing!
Steven Toyota is the best
by Samantha Polk on 05/05/2024The team there makes you feel comfortable and is very helpfulWe are honored to receive your support, Samantha. Thank you! - Steven Toyota Team
Best ever
by Deb Riker on 04/30/2024The service advisor, Allison, was helpful and thorough. The waiting area was spacious and clean and blessedly quiet. Thank you for not subjecting us to blaring TVs. The timely information from the tech was very helpful. How great to know… what needs to be done and what it costs. I really think this was my best service experience ever. Looking forward to a long relationship.Deb, we're delighted to know that Allison and our team at Steven Toyota provided you with a top-notch service experience. We appreciate your feedback about the waiting area as well! Looking forward to serving you for many years to come.
Great Service writer
by Dave H on 02/29/2024Edgardo is a great service writer. He follows up, is very courteous, always addresses me by name, and above all is trustworthy. I was scheduled immediately, and the service was prompt. My only complaint is that the price for a muffler… replacement was very high.Dave, we appreciate your feedback about Edgardo and our service team at Steven Toyota! We're glad to know you were satisfied with the promptness of service but sorry to learn that you found the price high for a muffler replacement. Your input is valuable as it helps us improve. If there's anything else we can do for you, please reach out. Take care!
Momma Kia
by Judy on 02/20/2024Timely friendly and professionalJudy, we are pleased to hear that our team provided top-notch professional assistance throughout the service process. Thanks for sharing your positive feedback ith us here at Steven Toyota!
Fantastic and easy
by Kelli C on 02/20/2024Customer service was great. Process was quick and easy. Couldn't ask for much else!Thank you, Kelli, for stopping by to leave Steven Toyota a wonderful review! We are thankful to have you as a customer!
Stay away from this Dealer
by MB on 01/17/2023I traveled 6 hours back and forth to purchase this car, after I was told that the car was in great condition, to my surprise and after I handed your financing person my hard earned money thinking that I have purchased a good car for my… daughter instead the car is still in the garage waiting for a lot of parts from the hole suspension to other damaged body parts including the windshield washer not working and this is before I had the chance to take the car for a trough inspection because it may not make it trough the MD state inspection and by the yaw the car didn’t even make it off the lot before we discovered the suspension problems and I was offered to go back another day drive 6 hours to replace the top side of the left suspension and ignoring all the other bad signs of a totally damaged suspension, anyway you have lost my business but next time I'll better look elsewhere, and thanks for the deceiving smile anyway!Bad Deal!
by DD on 04/02/2022I first called 3/21/23 asking about a Toyota Then I asked Jessica if Steven Toyota charged extra dealer profit and was told no they sold to WV all time for MSRP no problem They found vehicle I wanted aprox 3 weeks out. Then I was told if… I sent good pics of my vehicle they would give me close idea of trade in I would get That all went well and I was working out with my wife the color. I was sent a email from sales manager Wednesday asking how he could help complete the deal,then again message sent by Bethany last Saturday morning asking if I was going come and get exact numbers on my vehicle trade. I told her I was still thinking as they need 1K non-refundable deposit. I decided Tuesday morning I was coming and made sure it was still available Bethany said yes and said they would hold it for my 3 hours drive. Then it turned ugly.Rather than just call me she sent texts telling me I would have to pay additional $2500 I called back to tell her I already asked this she said no my part WV is in the extra pay zone She didn’t have nerve to talk to me. Dealership made -0- effort to correct this. They just decided last minute to shank me for extra $$$ I left review on another site and Bethany responded there were plenty of dealers in my area and I should shop there. They knew my State and City from my initial call.She also said the information that my zip would have to pay extra was on website. I did not use web because I would rather talk to a person. This is crazy I was lied to and no one in management felt the need to correct it. Everyone I talked to was super nice until I was on my way. I researched the Steven Toyota website after this and could find nothing Bethany spoke of about my zip code.Maybe she can find it I clicked on every possible link.Maybe it’s hidden? They all knew my location when they were contacting me trying to talk me into coming and I still have these emails to provide. It sounded to me like they definitely wanted me to come. I wouldn’t fall for the lie and story changed. Please avoid these people!I have no problem in a dealership charging what ever they want the car belongs to them right? I just hate to be lied to and make up my mind to make the long drive and get the shaft! I’ve talked to several different dealerships since and have been told they get this same story a lot about some dealerships trying this tactic. Make sure you see something in writing from this company!! I would definitely try elsewhere ThanksVery satisfied customer
by Keith Jennings on 05/06/2020Steven held firm on their original counter offer and even brought our 2012 Ford Edge to us four hours away. Once I saw it in person and drove it, I understood why! It is mechanically sound and in very good shape inside and out for an eight… year old vehicle. We are very satisfied with our purchase and even the financing was quick and painless. Thanks to Phil, Kaleb and Justice for their professionalism, courtesy and patience. I would recommend them to anyone in the market for a new or pre-owned vehicle!Great Experience
by brumfieldja on 05/27/2014updated 02/25/2019Just purchased a new Camry Hybrid XLE from Jonathan Irvine! Jonathan was great! I appreciated his honest and friendly nature. He was one of the primary reasons we decided to purchase a Toyota. Thank you!Poor Customer Service
by Em-M on 09/25/2018I have had many issues with this dealership and I have not even owned my car for one month. I chose the dealership because I was desperately in need of a vehicle and most of the dealerships in the area are closed on Sundays, so I ultimately… had no choice as I did not have a car. The salesman told me one price was "out the door", with taxes and fees included, but once we were brought into the finance office, there was an additional $2000 tacked on to the price. The salesman came into the office, apologized abruptly, and left. It was 5 PM on a Sunday and we had already discussed that I had sold my car earlier and I absolutely needed a vehicle. This was my only choice, so we signed the loan. This dealership handles the loan process differently from any other dealership in the area, and they put the person with the best credit first on the loan, despite many statements from everyone in the party stating which order the names should be displayed. I digress, I'll just refinance my car in a year (more hassle for me...but nothing with this dealership will be easy, I can tell). I tried to get in touch with multiple people to discuss the loan and switching the names, and it took me multiple phone calls, emails, and voicemails just to get a response from someone, over the course of 2-3 days. I even included the general manager, Ryan, in an email and never heard from him. From my understanding he was out of town, but he still, as a manager, should've reached out to understand the situation and talk to a customer. Fast forward almost a month, I have yet to receive my license plates and my temporary tags are expiring. I call the DMV and inquire, and they tell me that they send the plates to the dealership and I need to speak to the title clerk. I call the dealership multiple times over 2 days, and finally get an answer from the title clerk, who couldn't even take the time to check her voicemails, of which I left two. When I did speak to her, she was rude and insisted that the DMV mailed them directly to me. But of course, the plates were going to the first signer on the loan and not to myself, despite my name being on the title of the vehicle. While I absolutely love my car, I regret buying from this dealership. I have told many people my issues with this dealership, from their lack of communication skills to the fact that there was an additional $2000 tacked on the car's price. If I could give this dealership zero stars, I would wholeheartedly. Just go to CarMax or McDonough. Or any OTHER dealership for that matter. If you want a dealership that responds and engages with you appropriately, do not come here. I really wish my money was not filling the pockets of these people.Praise for help with rental car
by Cousin on 06/07/2018Just signing in to second my cousin's review (Carol) regarding our experience with outstanding service for a problem with our rental care in May. Never been treated better, anywhere by anyone!!!DO NOT PURCHASE A VEHICLE HERE
by JulieWyandt on 11/01/2016Initially I spoke with Hillary Fox about this vehicle and she was very accommadating on providing us information on the vehicle we were looking at so Hillary was wonderful!! After driving three hours to look at this vehicle on a Sunday we… started the tedious processing of trying to come to a deal on this vehicle. The salesman, John Irvine, started out very friendly as did the man that talked to us initially, Carey Knicely (man in the glass house). Isn't that always the way though!! While we were sitting there I asked about the men in the "glass house" - if anyone has been there you know immediately what I'm talking about - our salesman stated "they want to make sure you're smiling when you leave here" During test driving I mentioned to the salesman that the brakes felt like they were grinding and he said oh no these brakes are fine - of course I am a woman so what could I possibly know about brakes?? After dealing for a couple of hours we were only a little off on pricing and I asked to speak to the untouchable man in the glass house so our salesman went to get him and he refused to come talk to us.....we're still wondering why we didn't leave at this point!! Then the salesman become very rude and condescending about our trade-in. We finally took the deal and settled on pricing so I have NO complaint about the deal because we accepted it and the finance agent, Som Syharath was the best person that we worked with, he was wonderful!! After sitting there for 3 hours they had not detailed the car - why would you put a vehicle up on the website for sale if it was not ready to be sold??? So we had to sit there another hour and a half for the car to be detailed - remember we have another 3 hours to drive home and we had to keep prodding the salesman to get the vehicle done. Once we got home the brakes still did not feel right so I took it to our local mechanic who said they were rated a 2 on a scale of 10 so began the process or trying to reach someone at the dealership again to talk to them about the brakes - this was a nightmare for over a week and I ended up finally a complaint directly with Toyota on the brakes and most importantly the customer service we were not getting!! Finally someone called (after we filed the complaint) to give us the run around for a couple of days and finally we took it to a local Toyota and they stated the brakes were 5/10 which is what the dealership said. Ok they are passing but basically we are at 50% brakes on the rear. I guess their philosophy is half brakes are better than none. After two weeks we still have 50% rear brakes and they are done - no resolution and nothing about the quality of quality of customer service that we received. So if you want to buy a vehicle and never have to deal with the dealership and pray nothing ever goes wrong then by all means by from Steven Toyota. I CANNOT believe that the good name of Toyota is affiliated with this dealership and the quality or lack there of customer service and the attitudes of most of the people working there. So needless to say I did not leave there with a smile on my face!!excellent experience
by rarebird on 08/23/2016After a lot of time researching online with all of the local- (and even some DC area)- Toyota dealerships, I came into this closest locale to simply test drive the RAV4's. I wasn't intending to buy today unless the price at least matched… the lowest one I found online at another dealership. As it turns out, Steven's price for that model was even lower. I bought a RAV4 today. My salesman, Jonathan Irvine, was PATIENT, knowledgeable and a pleasure to work with. My last purchase of a new vehicle was way back in 1992- (a Toyota pickup still going strong)- and I was not looking forward to the ordeal. However, Jonathan made the process smooth and painless, I would definitely recommend Steven Toyota to anyone looking to purchase their next vehicle.Honestly worst customer service ever
by Kimmerz85 on 04/06/2015It's absolutly crazy how this company sides with one another. Matt the service advisor is always on vacation or in a meeting and your not called back. I had issues and called the sales area. My car went back and forth since December to… april. Ryan was very offended that I left a review stating what I just did about Matt while my car was at Steven Toyota and had been planed to be delivered. We went over the placing of the keys and everything. Was also called a liar about service he said was preformed then when mike the tech said in front of both of us certain work wasn't done he never even apologized for being wrong and treating me like a liar. Well arranged to have my car brought to me. Left a review and Ryan let me know he would not deliver my car and was unhappy about what I left about Matt. It's like there a little club in high school. I called Ryan because I had an issue, I had no idea he would get so offensive over family rather then just solve issues. When I called Toyota Ryan changed his story and well said something inaccurate AGAIN he said he let us know we lived too far to have our car delivered that we didn't have an arrangement. Just glad to have my car back and going to crutch field . I really got ripped of with payin extra for an upgraded sound system. Seriously the warranty on a new car did me no good. It's just astonishing the level of poor service that was provided. And DONT leave a review until your done with them. They will try and make you pay for it. Ryan used my freedom of speech against me. What [non-permissible content removed] to punish me for having an opinion and trying to get help over an issue where my cars not working properly. I have to pay all the cash, no refunds because my cars messed up and been in the shop a lot. I guess your not suppose to be upset or concerned if there's a problem.Great car buying experience
by becky1975 on 12/19/2014When I left that morning to look at a car I wasn't sure what I wanted and if I was even going to buy. My first stop was Steven Toyota I had never been there before. So I was excited someone met me at the door and it was Cliff Parkins. I… gave him some unreal demands and he came back with a car. He was very patient and treated me like he had known me his whole life. He gave me a real good deal and made the whole car buying experience an easy one. I left a very happy person and knew I had a friend for life. Thanks Cliff!
About our dealership
Hello Bruce, we're happy you found our staff to be so supportive during your experience here at Steven Toyota. We are always more than happy to assist you if anything else comes up. Take care! Steven Toyota in Harrisonburg
by Andy James on 05/08/2025