Pohanka Hyundai of Fredericksburg
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Customer Reviews of Pohanka Hyundai of Fredericksburg
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3 sales reviews
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Bill's the Best
by Lisainkg on 02/13/2025The man makes the dealership! Back in 2009 a friend and I went to Pohanka Honda I believe to look for a "new" vehicle and met Bill Hamilton. Bill took the time to find my needs and he met them. That vehicle he sold me was a 2007 GMC Envoy.… Fast-forward to February 2025 and my envoy that I have had since '09 is finally telling me that I need to start looking for a new vehicle. Coincidentally, that very same friend texted me out of the blue to check on me and how I have been doing. I told her that I am getting ready to look for another vehicle, she was amazed that the SUV was still running. But get this, she just finished buying her daughter a used Hyundai from none other than Bill Hamilton. I was floored. So I was able to get in contact with Bill, I saw him on 2/11 and he figured out my needs, showed me several ideas but then found me the perfect match and drove off with a great deal that evening. All of the staff are so nice and don't push you into anything you don't want to do. The dealership has called me twice checking on me and Bill gave me his personal cell phone to contact him for anything ..and I have been. He's been so patient with my questions. I love what I got and will continue to use this dealership with all of my automotive needs. Thanks y'all!2024 Ioniq 5 lease
by Giridhar on 01/22/2025Recently, I have leased Ioniq 5 2024. The process at Pohanka Hyundai was quick and thorough starting from receiving the quote till the vehicle handover and subsequent myhyundai account setup. I would like appreciate Bill Hamilton for the… super service. Thank you!!Thank you for the excellent review! We are happy to know that you enjoyed your experience leasing the Ioniq 5. Pohanka Hyundai of Fredericksburg is always here for you!
Will You Marry Me, Bill?
by Alison W on 01/09/2025Short version: Pohanka Hyundai of Fredericksburg has incredible customer service and management, knowledgeable salespeople, and an outstanding finance department. They earned three loyal customers with their willingness to work with our… budgets and by actively listening to our must-haves in a new car. Long version: My mom, sister, and I had been leasing Kias for about 15 years, combined. Our leases were scheduled to expire early 2025, so we went to the dealership to get new cars; unfortunately, because of current interest rates, they essentially told us they had nothing in our price range, there was nothing they could do, and we left incredibly disappointed. Mom and I felt backed into a corner to buy out our leases, but my sister did not like her K5 and wanted to look elsewhere. We ultimately went to Pohanka Hyundai of Fredericksburg for my sister to test drive a new car to get at the end of her K5 lease. The sales team explained that they could buy her out of her lease, and all of our heads exploded! All three of us ended up selling our Kia leases to Hyundai and driving away in brand new Hyundais. Bill Hamilton was incredibly kind, patient, and very knowledgeable. He made sure we all got the cars that fit our exact list of must-haves and worked diligently with the manager, Roman Stanakzai, to make the leases work within our budgets. Carla Argueta in finance was efficient and explained the leasing contract at a level of my understanding. The showroom was comfortable and clean and every associate we encountered was friendly, helpful, and knowledgeable. The detailing crew made sure my new 2024 Kona was delivered in absolute glimmering perfection. As a family of three women, it's so important that we have reliable cars that can get us where we need to go. It's such a bonus that Pohanka Hyundai of Fredericksburg also made sure we are riding safely and in style. They also happen to be a group of trustworthy, professional, and knowledgeable staff who have gained three loyal customers from their outstanding customer experience.Thank you for choosing Pohanka Hyundai of Fredericksburg, Alison! We are so happy to know that you all found reliable vehicles and enjoyed working with our team. Let us know if there is anything else we can help you with!
The following reviews are more than two years old. They are not included in the overall rating.
20 sales reviews
Kristen is excellent
by Pohanka Hyundai Excels on 01/17/2020After many years it was time to get a new Tucson. Kristen, a sales associate at Pohanka Hyundai, took the time to truly know what I wanted and what my budget was. No upsell or “let me talk to my manager.” She has such a calm demeanor and… made me feel valued. I was so happy with her, my daughter in law will be buying her new Hyundai from her as well!Thank you so much for sharing your amazing experience! We are definitely thanking Kristen for making you feel so welcomed 🌟! We look forward to your next visit! -Tim
You are the best!
by C Bowling on 11/22/2019Thank you so much, Sabrina and everyone at Pohanka. Sabrina made sure that I found the right car for me. Everyone made me feel comfortable and we're helpful. I love my new Kona and Pohanka!Thank you for the great review 🎉! We will be sure to thank Sabrina and the rest of our team for providing you with welcoming service. Let us know if there is anything else we can help you with. We look forward to your next visit! 🤩 -Tim
Thank you Izzy and Pohanka!!!
by Dave and Caroline Scanlon on 10/14/2019When we walked into the Pohanka Hyundai dealership last week we were already pretty set on either a Mazda or Toyota but just wanted to be sure. Isabel Germosen Castrillon met us at the door and with a smile and abundant patience addressed… our many questions and requests. She took us for test drives and was extremely knowledgeable about the vehicles. In the rare instance that she couldn’t answer a question directly Izzy quickly researched and delivered the information. She was pleasant, professional, and a pleasure to work with. At no time did we ever feel pressured and the entire staff was friendly and helpful. It was a positive experience and in the end we were convinced that the Tucson was the vehicle for us. We will most certainly be back again!!Thanks for the great review, Dave and Caroline! ٩(^ᴗ^)۶ We're glad to hear that Izzy was so helpful. We'll be sure to pass along your kind words. We appreciate your business, congratulations on your Hyundai Tucson! -Tim
Kona was the one
by C Roy on 10/03/2019updated 10/11/2019Thanks to the salesman, Robert Carter, for understanding my car needs and delivered on the Kona. Also, for the follow up to see that I was satisfied with my purchase. Thanks to Julianna for getting my Hyundai Blue Link set up so I could… enjoy this feature. Still, I need to return the car for the final detail (pinstripe), as it was late.Thank you for the great review! 😎 We will be sure to thank Robert and Julianna for providing you with excellent service. Feel free to reach out to us if there is anything else we can help you with. Until next time! -Tim
The Best Experience Ever!!!
by AmandaBrown517 on 03/30/2019Thank you to Juliana Coleman and the entire Pohanka Nissan and Hyundai team. I am a first time buyer and I walked away with a car that feels like me. Adding to my experience, the Pohanka team truly felt like family and supported me every… step of the way. Thank you so much!!!Fantastic Experience
by lynchj328 on 11/05/2015From our first visit to Pohanka Hyundai, through the next and final purchase, the folks we worked with were helpful, informative, kind, and patient. Thank you Charles and Shea for such a great experience!Price not as advertised
by w020d701 on 11/28/2014They ran a Black Friday ad for a Nissan Frontier 4x4 club cab and the price was not as advertised. Salesman claimed it was a typo and they refused to discuss it!Outstanding Service
by coachbender on 11/24/2009After looking for several weeks to buy a car for my daughter in New England, I finally found what I wanted at Pohanka. With a father, grandfather, great-grandfather, and uncle who were all car dealers, I'm familiar with what to look for.… Although I found a few dealer reviews on line that were less than glowing, I made the assumption that most disappointed customers will post a negative review while most happy customers will not post a positive one. So I went in to look at the 120,000 mile 2000 Subaru Outback wagon. It was in good shape for a nine year old car, but I had a few questions. The price was $750 below NADA and it is unusual for a trade-in that old to be kept on a dealer lot, so it was something that was either very good or very bad. Carfax listed it as a one owner car, and the AARP sticker on the back window indicated that the owner was probably more likely to take care of the vehicle. However, there was no record of timing belt replacement and also a few other odds and ends that I noted during test drive and inspection. After agreeing in principle on the deal on a Sunday afternoon pending the service department list of work the dealer wanted to do prior to sale, I went home. On Monday, I was able to close the deal by phone when the dealer agreed to put work into the car, including the timing belt, alignment, radiator and transmission service, and a matching tire to go with the one that was already replaced for safety inspection. On Tuesday, my daughter flew in and we drove down to Fredericksburg to pick up the car. I found them very easy to work with, I experienced none of the problems mentioned in other reviews, and they have lived up to their promises. In fact, while we were in the business office, the sales person even took it over for a fill up. As old as it is, there's a cassette player, but no CD. No problem--my daughter has a tape to iPod adaptor--but I had no tape to test it. Our sales person, Sandi, ran out to her own car and grabbed an Adventures in Odyssey tape she plays for her grandchildren. The tape player worked perfectly. An additional complication over the usual sale is that my daughter will be registering in New Hampshire. No problem again--they had all the paperwork in order to get an in-transit tag so that she can get her plates up there. They even offered to do the leg work for her, but the NH town clerk requires the owner to appear in person to sign the application.new car purchase,first time buyer at pohanka
by sriddick on 11/08/2012updated 09/03/2025Just purchased a 2013 Accent a few days ago. I had a very pleasant experience with the sales person as well as the rest od the staff at the dealership. The veheicle was delivered as promised, and the financing was a breez.Thank you!
by MaeBea on 07/16/2013updated 09/03/2025Adam Z. is wonderful. He worked very hard to make sure that we got the car we wanted!! Thanks Adam!!Outstanding car buying experience
by phlamingo on 03/14/2013updated 09/03/2025For several months I knew I'd be buying a new car this year. I first noticed the Elantra on the road because it's a good looking car and started paying attention to commercials. I did a lot of research online and was impressed with… everything I learned. I talked with Hyundai owners and all were enthusiastic about their cars and would buy them again. The last time a bought a new car from a dealer was 1990 so I was nervous about going through the process again. When I walked into Pohanka Hyundai I spoke with Greg, the Sales Manager, and told him that I was nervous and didn't want to deal with a high-pressure salesman. He smiled and introduced me to Brandon S. Brandon is kind, patient and knowledgeable and worked with me to make sure I found the car I wanted. He understood what I was looking for and what I could afford. When we went for the test drive on surface streets and the freeway I fell in love with the Elantra and knew I'd found the car I wanted. We came back and worked on an estimate but I didn't sign anything that day because I wanted to bring a friend with me. He didn't pressure me to sign and Greg checked to make sure I'd had a good experience. I returned two days later with a friend to help me go through all the forms. My car was sitting outside ready to go home with me. Brandon patiently reviewed everything with both of us, worked on a few more details and took us to Matt, the Finance Manager. Matt was very efficient and knowledgeable, patiently listened to my concerns and patiently explained everything to me. He made several calls to get the best rate for me. As I walked through the Service Department on my first visit there someone called out to me. I turned and saw Fred P, the Service Manager. I knew Fred from a dealer he previously worked for and know that he is without a doubt the best Service Manager I've ever dealt with or heard of. Wonderful car, outstanding sales experience, great service department--what more could anyone ask... I highly recommend Pohanka Hyundai.Best Car Buying Experience!
by lovemycar18 on 11/12/2012updated 09/03/2025Not having perfect credit, I didn't think shopping for a car at a dealership was even an option. I went into Pohanka Hyundai last weekend and left shortly after with exactly what I was looking for. Timmy P. provided the best sales customer… service I've ever received. He took my needs and concerns into consideration as he showed me their inventory. He and the finance department also worked with me on my down payment. I would recommend Timmy P. and Pohanka Hyundai to anyone looking for a new or used car! Hands down the best customer service!!Way to go Pohanka
by Kward06 on 03/28/2013updated 09/03/2025I went in with a price in mind for my trade in and what I was willing to pay for a new car. We got approved for great financing without the expectation of using it and was impressed with the service we received from the entire team at… Pohanka Hyundai, especially Jerry B., we decided to purchase two new Hyundai's. I would recommend anyone who isn't part of the Hyundai family to join and I have talked so highly about the quality of the vehicles that someone in a different state even decided to buy one. I will go back to Pohanka for another purchase and my service work.Po-shank ya!
by eateroffood on 12/29/2011updated 09/03/2025My wife and I had a most unpleasant experience with Pohanka Hyundai in Fredericksburg. The first salesperson we dealt with on their lot really tried to pressure us to buy, although we made it clear that we were NOT going to buy a car that… very instant. Furthermore, we discussed our quotes from other dealers with various salespersons. Instead trying to counter the other quotes, the incredulous salespeople responded by attacking the validity of the quotes that we received. "Oh, I would be careful about that..." was what we heard quite often. Their best seemingly was to offer us the "Pohanka Advantage." I don't remember all of the details, but it included 250$ off our next purchase with them. So, if you decide to buy from them now, but then decide to purchase a car from another dealer in the future, you are out $250 on your next purchase. So, it is meant to compel you to purchase your next car from Pohanka, while not saving you much on your current purchase. Insulting when you think about it. Furthermore, the salesperson who showed us the features of the car seemed to not have a full grasp on the car's capabilities. For example, he could not explain the ECO feature of the car, while another dealer (West Broad Hyundai -Richmond) clearly explained the pros and cons. Finally, the staff seemed disorganized. We corresponded with at least 3 salespersons, 1 of which claimed to not know the one of the other reps. In fact, he contacted my wife out of "concern" to make sure she had not been scammed by someone. He adamantly insisted that the other internet salesperson did not work there, although we met with the internet person a few nights before at their showroom. So their inability to offer a fair price, their disorganization and high pressure tactics made me write this review. Buyers beware, shop around for the good deals that are out there!!!!What a great deal!
by MrsPhil on 11/25/2012updated 09/03/2025After realizing I needed to get on the ball if I was to get one of the few remaining 2012 Santa Fe in the Virginia area, I checked with a number of dealerships within a 100 mile radius. Even with driving an hour, Amanda B. at Pohanka… Hyundai in Fredericksburg made an offer that was so much better than anything else, that it was well worth the extra time to get there and back. She was relaxed but professional and made the process very easy to deal with. We love our new Santa Fe! Thanks, Amanda and Pohanka!Outstanding car buying experience
by phlamingo on 03/14/2013updated 09/03/2025For several months I knew I'd be buying a new car this year. I first noticed the Elantra on the road because it's a good looking car and started paying attention to commercials. I did a lot of research online and was impressed with… everything I learned. I talked with Hyundai owners and all were enthusiastic about their cars and would buy them again. The last time a bought a new car from a dealer was 1990 so I was nervous about going through the process again. When I walked into Pohanka Hyundai I spoke with Greg, the Sales Manager, and told him that I was nervous and didn't want to deal with a high-pressure salesman. He smiled and introduced me to Brandon S. Brandon is kind, patient and knowledgeable and worked with me to make sure I found the car I wanted. He understood what I was looking for and what I could afford. When we went for the test drive on surface streets and the freeway I fell in love with the Elantra and knew I'd found the car I wanted. We came back and worked on an estimate but I didn't sign anything that day because I wanted to bring a friend with me. He didn't pressure me to sign and Greg checked to make sure I'd had a good experience. I returned two days later with a friend to help me go through all the forms. My car was sitting outside ready to go home with me. Brandon patiently reviewed everything with both of us, worked on a few more details and took us to Matt, the Finance Manager. Matt was very efficient and knowledgeable, patiently listened to my concerns and patiently explained everything to me. He made several calls to get the best rate for me. As I walked through the Service Department on my first visit there someone called out to me. I turned and saw Fred P, the Service Manager. I knew Fred from a dealer he previously worked for and know that he is without a doubt the best Service Manager I've ever dealt with or heard of. Wonderful car, outstanding sales experience, great service department--what more could anyone ask... I highly recommend Pohanka Hyundai.Kudo's to Amanda B
by dvrdogs on 03/24/2013updated 09/03/2025Working with Amanda was a great experience. She worked with me for almost a year until I moved to the Fredericksburg area. I knew that I wanted a Sonata, but I just couldn't afford a new one and she helped to get me into a certified 2011… model. She explained the Hyundai warranty which is why I ultimately ended up buying from the dealership.Great experience!
by BeBefortwo on 11/13/2012updated 09/03/2025From the moment I walked onto the lot, I felt like Pohanka was going to do whatever necessary to get me into the car I wanted. My sales associate Amanda B. was awesome. I am very happy with my new car & the service she provided!
About our dealership
Thank you for the amazing review! You can always expect top-notch customer service from everyone on our spectacular team. Welcome back to Pohanka Hyundai of Fredericksburg and we will always be here for your automotive needs! -Pam
by Pohanka Hyundai Fredericksburg on 02/15/2025