First Team Honda
Today 9:00 AM - 8:00 PM
Customer Reviews of First Team Honda
Review type:
Write a review: Service
3 service reviews
Sort by:
Customers beware
by rogerrabbit1 on 06/22/2009We brought in our 2003 Honda Pilot for a timing belt change as the dealer quoted a reasonable fee. The service fees quickly racked up (new motor mounts to pass inspection??). $1400 later the car is ready. On a trip outside the area I… discover that the oil dipstick tube is not secure and is wobbling loosly, interfering with drive belts. I take it to a dealership out of town and they find the bolt to secure the tube stuck in the recesses of the engine and tell me that several clips were not reattached by the dealer that replaced the timing belt. They were shocked at the poor job 1st Team did. When I return to 1st Team Honda, they tell me that the bolt came out on its own and glued it in place with LockTite. What a ridiculous response! Of course they couldn't say that all the fastners became undone on their own too. If the dealer would have accepted responsibility for what they did I would not be upset. Refusing to take responsibility makes me angry!2008 Accord Steering
by bbrowncods on 04/08/2009Let me see, how can I say this gently: They suck. Do you ever feel like some places are so bad that you can't even be mad at them and you just feel sorry for them because they can't help it? Well this is such a place. I'll just list the… issues. 1. I had to diagnose a bad steering rack for them after they told me "they all do that". A clunk in the front end of a one year old accord? Really. 2. Delivered it to me "ready to go" with the hood unlatched. 3. No way to give me a rental car. "Even if I pay for it?" "No. I do not have the resources." - Todd. This is stone age. 4. Car is still not fixed.Good Service, Bad collaboration
by jpl572103 on 07/25/2013updated 06/06/2025Assistant Service Manager Craig, took care of my problem. Even though he was stuck because of Honda, he still did his job. Also Kent the mechanic, did his job. Shame on Honda. They confessed to me that the transmission has a problem and… Engineers are working on a fix.. Craig said that he can't fix the transmission because Honda says its NORMAL to SHUDDER.
About our dealership