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First Team Honda


3444 Western Branch Blvd, Chesapeake, VA 23321 (map)
Today 9:00 AM - 8:00 PM
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Yes (2) No (0)
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Dealership Service Review

2.5 out of 5 starsservice Rating
Customers beware
Written by rogerrabbit1 on 06/22/2009

We brought in our 2003 Honda Pilot for a timing belt change as the dealer quoted a reasonable fee. The service fees quickly racked up (new motor mounts to pass inspection??). $1400 later the car is ready. On a trip outside the area I discover that the oil dipstick tube is not secure and is wobbling loosly, interfering with drive belts. I take it to a dealership out of town and they find the bolt to secure the tube stuck in the recesses of the engine and tell me that several clips were not reattached by the dealer that replaced the timing belt. They were shocked at the poor job 1st Team did. When I return to 1st Team Honda, they tell me that the bolt came out on its own and glued it in place with LockTite. What a ridiculous response! Of course they couldn't say that all the fastners became undone on their own too. If the dealer would have accepted responsibility for what they did I would not be upset. Refusing to take responsibility makes me angry!

  • Recommend this dealer? No

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