Koons Arlington Toyota
Customer Reviews of Koons Arlington Toyota
Review type:
Generally good.
by Arlva on 12/28/2024The scheduling works. The job gets done. Have not had any ‘redos’ here Some things that are pricey here are also pricey at other dealers. (Pet peeve is cabin air filter).. All in all we’ve gone to this dealership for service and… inspections and it’s all good.Super efficient
by Steve J on 12/28/2024Oscar always has the car ready when promised and the work is always done right, ask for Oscar!Steve, thank you for sharing a positive review of Oscar and Koons Arlington Toyota!
Easy Peasy
by KF on 11/09/2024Quick service. They kept me well informed and did a great job explaining things to me. Glad I go here for service.They are always courteous and professional and service my car in record time!Thank you for sharing your experience with Koons Arlington Toyota! We're delighted to hear that our team provided quick and informative service. We appreciate your trust in us and look forward to serving you again soon!
Predatory Pricing. $187 for a $22 item
by Al on 04/01/2024People here are nice but Koons as a company is Predatory. just went in for service. Tried to charge me $187 for a $22 item. Offered to change cabin air filter (1 minute to change) for $187. The cabin air filter costs $22, and they make a… hefty profit on that part already.Al - We're sorry to read about your recent experience with us. We strive for transparency in all our services and pricing so it's concerning that you felt otherwise. I would like the opportunity to discuss this further and address any concerns you may have - please reach out at your earliest convenience. Thank you, Warren Jacobs - Service Director - 703-522-6000 x1300
Always quick and efficient,
by Steve J on 02/07/2024Service is easy to book and check in. Car is ready when promised, Oscar is the go to guy!Steve, we are glad to hear that Oscar and the team have taken excellent care of your service needs. Thanks for working with us!
Great service
by Dan S on 05/05/2023They are very efficient and professionalThanks for stopping by to leave us five stars, Dan! The team at Koons Arlington Toyota is dedicated to providing the most excellent and efficient service around. We hope to see you down the road, take care!
Excellent customer service
by KAWDC on 04/14/2023Christian Guidel in the service department provided excellent customer service. He kept me informed, he made room for me in the schedule to address the problem with my car and worked with me the day before patiently answering my questions… concerning the options to get the car to Koons. The members of the service team, when I called in were all responsive and made sure I knew exactly what to do after my arrival.We appreciate your 5-star review for Koons Arlington Toyota and are thrilled to hear about the excellent customer service you received from Christian in the service department. Our team is dedicated to ensuring that our customers are well-informed and taken care of throughout the entire process. Thank you for choosing Koons Arlington Toyota!
service
by Service on 08/23/2019updated 08/30/2019Great service and service advisorThank you for your support of Koons Arlington Toyota and we hope to see you again soon. Have a great day!
service
by Ed on 08/23/2019Great service and service advisor oscar canalesThank you for the great review, Ed! We are so glad you enjoyed your recent visit with our Service Team.
Great customer service
by Hal on 05/21/2019updated 05/28/2019Had first 5000 mi service at 5400 miles actual. They rotate tires, top off fluids( what could it be - at 5k mi. ? wiper/washer fluid? )And they checked the boxes. They were very good at providing a ride to and from the metro station and… they have good lines of communication. Txt and phoneQuick and helpful!
by Kelly on 05/14/2019updated 05/20/2019Adam was great! Professional and super speedy got me out in quick time! Highly recommend!Kelly, thank you so much for the great review! We appreciate you choosing Koons Arlington Toyota Scion!
Great service, Adam is the best!
by Kelly on 05/14/2019Really like the service here, especially be Adam! He was professional and kind and got my car done there quickly and efficiently! Highly recommend!Excellent service department !
by LandCBizz on 11/03/2018From drop off to pickup the experience and service was excellent. Professional and friendly staff, timely service and a convenient location... can't ask for anything more.Glad it was free
by moondog12 on 06/30/2012updated 06/02/2025I'd somehow managed to get a free remote start with the purchase of my Prius back in 2011 - the installation process (and purchase of the vehicle) was an absolute nightmare. First, the rental vehicle was atrocious. It smelled like someone… with horrible B.O. had been driving it before me and no one could even bother to freshen it up before handing me the keys. I was stuck with this smell for 2 days while the remote start was installed. What made this worse was the fact that it was my turn to drive a carpool while I had it, and my fellow co-worker/commuters weren't thrilled with the stench either. How embarrassing! Second, I was originally told I could drop the car off in the morning and be shuttled to/from work while the installation was performed and no appointment was necessary. I get there bright and early the following morning and am told an appointment is required and they never do shuttles for remote-start installs. Well, gee, shouldn't the guy have said that to me when I'd called the first time to *schedule an appointment*? I tell them this and they tell me I can try to wait for a rental to come in to use overnight. So, I wait. And wait. Finally, the stink-mobile arrives and I drive off. The next day I call at lunch time to check and make sure my car will be ready to pick up by the time I'm off work. The guy's response? Car? What car? Thus began my loop of Hell through Koons trying to find someone who could tell me where my car was, who was doing what to it, and when I could pick it up. I was hung up on by a salesman that I already had a grudge against, looped again through several people, dumped again, until I finally got a hold of the name of installer working on my car - who was out on lunch. Go figure. They tell me he'll call back in an hour. At that point, I was ready to go Godzilla on these guys. Surprisingly, the guy did call me back. He told me to show up after work and it might be done. So I did, and it was. I took my keys and haven't been back since. Nor do I plan on returning until it's time to cut ties with my lease. Horrible salesmen experience (that was a whole other can of worms). The service department was just as bad. I regret buying my car from this dealership and all I have to say is I'm glad the remote-start was free with the purchase of the car. Otherwise I may of torn it back out and thrown it through a window. In short, no. Not recommended. I gave 2 stars total. 1 for the fact that it was installed. The other because I'm amazed it works seeing as it was free.Hit and Miss
by jonmc on 10/11/2011updated 06/02/2025I have had my truck serviced at Koons for about two years now. The work performed, communication provided, and prices quoted vary GREATLY based upon who you deal with. I had a great service adviser for my first few visits, but he left the… dealership. Since then, the service advisers seem minimally interested in taking care of the customer as much as fleecing the customer. As I regularly work on cars, I am cognisant of what is needed vs what they tell me. More often then not, the services they tell me I need are either completely unnecessary or grossly overpriced (charging 2+ hours of labor for a 30-45 minute job). It is a bit sad that a customer must be so informed in order to not be taken for a ride. I would recommend them to the average person. I would also state that their prices are roughly 15-25% higher than competing Toyota dealers.
- Complimentary Coffee
- Vending Machines
- After Hours Drop-Off
- Customer Lounge Area
Arlva, we're glad to hear that you've had a positive experience with our service and inspections at Koons Arlington Toyota. We appreciate your feedback and look forward to continuing to serve you!
by Koons Arlington Toyota on 12/29/2024