Koons Arlington Toyota

I have had my truck serviced at Koons for about two years now. The work performed, communication provided, and prices quoted vary GREATLY based upon who you deal with. I had a great service adviser for my first few visits, but he left the dealership. Since then, the service advisers seem minimally interested in taking care of the customer as much as fleecing the customer. As I regularly work on cars, I am cognisant of what is needed vs what they tell me. More often then not, the services they tell me I need are either completely unnecessary or grossly overpriced (charging 2+ hours of labor for a 30-45 minute job). It is a bit sad that a customer must be so informed in order to not be taken for a ride. I would recommend them to the average person. I would also state that their prices are roughly 15-25% higher than competing Toyota dealers.