Koons Arlington Toyota
Customer Reviews of Koons Arlington Toyota
Review type:
David Delivered on my Venza
Generally good.
by Arlva on 12/28/2024The scheduling works. The job gets done. Have not had any ‘redos’ here Some things that are pricey here are also pricey at other dealers. (Pet peeve is cabin air filter).. All in all we’ve gone to this dealership for service and… inspections and it’s all good.Arlva, we're glad to hear that you've had a positive experience with our service and inspections at Koons Arlington Toyota. We appreciate your feedback and look forward to continuing to serve you!
Super efficient
by Steve J on 12/28/2024Oscar always has the car ready when promised and the work is always done right, ask for Oscar!Steve, thank you for sharing a positive review of Oscar and Koons Arlington Toyota!
Easy Peasy
by KF on 11/09/2024Quick service. They kept me well informed and did a great job explaining things to me. Glad I go here for service.They are always courteous and professional and service my car in record time!Thank you for sharing your experience with Koons Arlington Toyota! We're delighted to hear that our team provided quick and informative service. We appreciate your trust in us and look forward to serving you again soon!
Customer Attentiveness and Efficient Service
by Geesz2 on 07/30/2024My car buying experience at Koons Toyota Arlington was satisfactory from beginning to end. Mr. Sergii Gulei , assigned salesperson, was engaging, knowledgeable, and assisted me in my efforts to gain additional information, test drive and… purchase the vehicle in the color of my choice. In addition, Mr. Gulei provided a thorough explanation and demonstration of the vehicle features for my familiarity. The purchase process was seamless. Kudos to the Manager (Mr. Kashani) and Finance/Business Manager (Mr. Chavan) in the assistance they provided, and transparency relayed throughout the purchase process. Well Done!Thank you for sharing your positive experience with us at Koons Arlington Toyota! We're glad to hear that our team provided excellent service and made the process seamless for you. Enjoy your new vehicle!
David Delivered on my Venza
by Kelly on 07/02/2024This dealer may seem small compared to some others in northern Virginia, they had a decent selection of cars to test drive and when the color and specks were not what I wanted, they put in the effort to find and get me just what I wanted!… Great serviceKelly, we're delighted to hear that our team at Koons Arlington Toyota could find the perfect car for you! Thanks for sharing your positive experience with us.
Great Service from the Koon's team!
by Tony W on 04/23/2024I came in with a specific car in mind and they did a great job working with me through the process from test driving of this car to walking out the door with this car I wanted. Edward was great to work with!!Tony, we're so glad to know that Edward and our team at Koons Arlington Toyota could assist you in finding the perfect car. Thanks for sharing your positive experience with us!
Predatory Pricing. $187 for a $22 item
by Al on 04/01/2024People here are nice but Koons as a company is Predatory. just went in for service. Tried to charge me $187 for a $22 item. Offered to change cabin air filter (1 minute to change) for $187. The cabin air filter costs $22, and they make a… hefty profit on that part already.Al - We're sorry to read about your recent experience with us. We strive for transparency in all our services and pricing so it's concerning that you felt otherwise. I would like the opportunity to discuss this further and address any concerns you may have - please reach out at your earliest convenience. Thank you, Warren Jacobs - Service Director - 703-522-6000 x1300
Always quick and efficient,
by Steve J on 02/07/2024Service is easy to book and check in. Car is ready when promised, Oscar is the go to guy!Steve, we are glad to hear that Oscar and the team have taken excellent care of your service needs. Thanks for working with us!
Positive sales experience
by D Mumford on 05/29/2023Having just purchased a car at Koons Arlington Toyota, I would like to offer my thanks and appreciation to the sales representative who helped me. David Rothschild was the consummate professional throughout the process. He offered… recommendations where appropriate, stayed in contact as I evaluated offers, and negotiated in a straightforward manner. I would recommend working with David to anyone in the market for a new Toyota.We are thrilled to hear about your exceptional experience with David here at Koons Arlington Toyota. It's great to know that his recommendations and straightforward negotiation made the car-buying process easy for you. Thank you very much for your high recommendation and we hope you enjoy your new Toyota! Safe travels ahead!
Great service
by Dan S on 05/05/2023They are very efficient and professionalThanks for stopping by to leave us five stars, Dan! The team at Koons Arlington Toyota is dedicated to providing the most excellent and efficient service around. We hope to see you down the road, take care!
Excellent customer service
by KAWDC on 04/14/2023Christian Guidel in the service department provided excellent customer service. He kept me informed, he made room for me in the schedule to address the problem with my car and worked with me the day before patiently answering my questions… concerning the options to get the car to Koons. The members of the service team, when I called in were all responsive and made sure I knew exactly what to do after my arrival.We appreciate your 5-star review for Koons Arlington Toyota and are thrilled to hear about the excellent customer service you received from Christian in the service department. Our team is dedicated to ensuring that our customers are well-informed and taken care of throughout the entire process. Thank you for choosing Koons Arlington Toyota!
Mom’s Best Experience / Drove from Richmond !
by Nicole S RVA on 02/06/2023I was shopping for the solar octane 4 Runner. I checked with a lot of dealerships… see bottom of review. A prompt email from Saeed Wehelie at Koons Arlington Toyota after making an inquiry on line. I had a 1 owner FJ that I was looking to… possibly trade. I told Saeed I wasn’t in a hurry but would purchase 4Runner if it was the right deal. We did all the negotiating via text. I think that we both came out feeling good about deal… the way it should be. I put a 3K deposit on the one they had on order , never having set foot in the dealership. My husband was worried that we would drive an hour and they would change the deal in person . I reassured him that I felt very confident in the dealership (gut feeling) and my interaction. The deal was just as expected… it couldn’t have gone more smoothly. We drove up in my yellow FJ and drove back in my Solar Octane 4Runner. They were professional, polite, attentive and I could not recommend Saeed enough. Others should learn from them. I know this is a long review.. sorry.. but given there is a shortage of many vehicles I was amazed at the number of dealerships that acted like they didn’t care if they got my business or not. Even though I had a car to trade in … giving them more inventory. If I had not found Saeed I would have been more than happy to keep driving my FJ. My local dealership ( where I bought my fj 16 years ago) offered to order one for me a week earlier… when I started looking for a possible new car …but I was very turned off by their laughing at how much they were going to charge me above Msrp. The Sales manager didn’t act like they cared or really wanted my business .. just my gut feeling. They Felt had hot item and just acted like I shouldn’t question and I was wasting their time. Nope! Another Toyota dealership in midlothian had the car but, not sure if it was because I was a woman, but salesmen spoke over me repeatedly and inferred I was stupid. Told me it wasn’t the same car as the one I was looking at in Nova because it wasn’t from priority Toyota w/ their backing. He was so belittling I should have hung up on him. Have told everyone I know how Rude and NOT TO DEAL WITH THEM. So definitely not them. I HAVE told ALL my friends and family that the drive is more than worthwhile to be treated right. I have always found and negotiated all of my immediate family’s cars. Will be the first place I look when helping my family shop in future. Both kids soon due for new vehicles. There are still salesmen and dealerships that get word of mouth and service is important. Thank you! Nicole PS .. I couldn’t be more thrilled…I love FUN dependable vehicles… still trying to talk husband into a GR Corolla too… look like way too much fun!! Kid at heart here.This is great to hear! Congratulations on your new Toyota 4Runner! We are thrilled that Saeed and the rest of the Koons Arlington Toyota team were able to provide such excellent service to you throughout the buying process. It warms our hearts that we were able to provide you with the best experience possible and we appreciate you making the drive to come to see us. Have a great day and enjoy the new ride!
service
by Service on 08/23/2019updated 08/30/2019Great service and service advisorThank you for your support of Koons Arlington Toyota and we hope to see you again soon. Have a great day!
service
by Ed on 08/23/2019Great service and service advisor oscar canalesThank you for the great review, Ed! We are so glad you enjoyed your recent visit with our Service Team.
Great sales service with Federico Cura
by Jeanine on 06/29/2019We just purchased a Highlander fron Koon’sToyota in Arlington, VA. We had been looking for a while and working with Federico Cura to find the right car for our family. He was very helpful and knowledgeable about all the vehicles. It took… us a while to make a final decision but Federico did not push us into a quick decision. We are very happy with Federico’s service and would recommend him to all our friends.Jeanine, thank you for the great feedback of working with Federico to purchase your new Toyota Highlander! We're honored that his customer service has earned your recommendation to friends and family. Thank you for taking your time to share and enjoy your beautiful new Highlander!
Great customer service
by Hal on 05/21/2019updated 05/28/2019Had first 5000 mi service at 5400 miles actual. They rotate tires, top off fluids( what could it be - at 5k mi. ? wiper/washer fluid? )And they checked the boxes. They were very good at providing a ride to and from the metro station and… they have good lines of communication. Txt and phoneQuick and helpful!
by Kelly on 05/14/2019updated 05/20/2019Adam was great! Professional and super speedy got me out in quick time! Highly recommend!Kelly, thank you so much for the great review! We appreciate you choosing Koons Arlington Toyota Scion!
Great service, Adam is the best!
by Kelly on 05/14/2019Really like the service here, especially be Adam! He was professional and kind and got my car done there quickly and efficiently! Highly recommend!Excellent service department !
by LandCBizz on 11/03/2018From drop off to pickup the experience and service was excellent. Professional and friendly staff, timely service and a convenient location... can't ask for anything more.Great Dealership!
by jechatfield on 10/16/2016Awesome dealership! Bought a new 4runner from Chiraz last week. The first trip was kind of rough just because we couldn't come to an agreement over the trade in price. I was pretty tired since I had been car shopping all day, so after a… few hours I asked for my key and left. I wasn't 100% ready to buy. The next day, Chiraz called me and offered me a more than fair price on my trade, as well as a great price on the 4runner. I came in and the car had been detailed and brought over. She hustled through getting everything else ready. Shant, the GM, made everything easy as well. I filled out the forms and she showed me all the features on the car during the pre-delivery inspection. She showed me the service dept and how to schedule an appointment. I signed the papers and was in and out of there in less than 2 hours. I was looking for a black Trail premium and they were the only ones in the area that had it (except for a dealer in MD that had terrible reviews and not as good of a price). Also their e-price wasn't misleading like the other dealers in the area (which don't include $940 freight charge). Very happy with the 4runner and the dealership! Thank you Chiraz and Shant!Koons? Ok. Don't work with Shant Y.....
by mkhc on 08/04/2015Koons is ok, but do not work with Shant Y This guy will say anything to sell a car. He lacks attention to detail When I purchased my Prius he forgot to make sure my inspection sticker was on there and I almost got a ticket a few days… later. He has a very misogynistic attitude towards women and tries to turn on his charm and flirt his way through a sale. He is all about saying whatever you want to hear...but his follow through is very weak. Find someone more professional.
- Complimentary Coffee
- Vending Machines
- After Hours Drop-Off
- Customer Lounge Area
Kelly, we're delighted to hear that our team at Koons Arlington Toyota could find the perfect car for you! Thanks for sharing your positive experience with us.
by Koons Arlington Toyota on 07/03/2024